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at the Hyatt Place Minneapolis Airport-South
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Nov 2nd, 2020
My standard king size bed room was large, with a corner sofa in the screened of "living room" area and had all the standard amenities. Everything seemed up to date and in perfect working order. My only grips are that one of the elevators had a noise issue with the door opening/closing. And the breakfast in COVID times is not up to the usual Hyatt standard. TRIPADVISOR.COM USER
Worst experience ever!
Oct 19th, 2020
I was given a dirty room. There was hair in the bed, trash, dust, dirty q-tips, and children clothing left from previous guests. When I raised awareness regarding this issue, I had to wait over 45 minutes to receive keys to another room, which also had trash in it from previous guests. I was told by the guy in the lobby that no one from housekeeping wasn't there and that he was the only employee present at the hotel. I called corporate and was told my only options were to check out or accept one of the rooms. I cried, literally. I had just driven 6 1/2 hours to be told that I wasn't important enough to have this problem resolved. I was hurt. I didn't know what to do. I was there with my sister and our 3 children who where relieved to be out of the car at this point. Can you imagine hearing a 3 year old whine for hours while in a car? I cried, and even the two other guests who witnessed my encounter where appalled at the options I was given. I was given cleaning supplies and new bedsheets to clean the room myself and to change the bedsheets. I do not work at the hotel and somehow it became my job to clean and change linens. I was credited one night as if that was enough for my troubles. I was hurt, and still am. Hyatt Place did not uphold their claim of the level of cleanliness that it claimed to have on the website prior to me arriving. I will never recommend this hotel. TRIPADVISOR.COM USER
Hotel Stay for 6 nights
Sep 22nd, 2020
The hotel was nice but I was not informed that there would be no daily room service at all. I had to remember to get needed necessities each day. The desk clerk did not inform me of these things and the holding fee. Everything else was good! TRIPADVISOR.COM USER
Convenient to Airport
Sep 19th, 2020
Room was clean and staff was very friendly. I was unable to control TV with remote - eventually used buttons in TV to shut it off. Never was able to control AC and fan. Fan ran entire night, fortunately I’m not a light sleeper so it didn’t keep me awake but it was very annoying. TRIPADVISOR.COM USER
Fun overnight stay
Sep 1st, 2020
We were just looking for place to stay for a short trip down to the Cities. Location is nice and close to the Mall of America and IKEA. It would have been nicer if the pool was open but understandably so. It was nice to use some of the points collected from other trips as well! TRIPADVISOR.COM USER
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