Hyatt Place Nashville/Franklin/Cool Springs

650 Bakers Bridge Ave | Franklin, TN 37067-1686  [SEE MAP]Franklin, TN  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Do not stay as a group

Mar 13th, 2020

we had a volleyball tournament this weekend and it got canceled at the last day before arrival due to the coronavirous so due to that we all are needing a refund. They are refusing to refund us and still charging everyone. This is a world wide illnesses. This comes from the GM for this facility. I will never book from this facility again. There is cruise air fairs that give a full refund. Let's hope you can make this right.We was told to Call 800-323-7249. Tell them that Tina with group sales said to refund your money!and you call she refuses. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Staff is Horrible

Mar 13th, 2020

With all the cancellations over the COVID-19 virus the causing the VBALL tourney we were to go to being cancelled we needed some support the minute we found out with the hotel. The staff at the hotel had ZERO understanding of this and charged all the parents one night stay, since just missed the 48 cancellation rule by a few hours, but called the same 5 minutes we as parents found out from tournament director. That's not the issue that was the worse with this hotel team. Hotel says they have to charge because it's company policy. 800 number service reps (way much more professional then hotel GM) states it the GM's call. Call back hotel and they state they have to because it's policy and out of their hands. Call 800 number back and they state it 100% the call of GM. After this route three times GM told us they will charge us. How can a GM know that the event cancelling for a reason we are all trying to grasp and 100% out of our control isn't good for anyone. We as parents don't need the extra time and stress this GM put on all of us to get a simple customer service item fixed. Never been to this hotel to stay so don't know what it's like but this GM has caused this group to not want to stay there next trip down and as a full time business traveler I will boycott this hotel for sure and Hyatt in general until I see this resolved. Good luck with this GM and staff if you stay there and have any issues. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Location and Nice Environment

Mar 10th, 2020

Lovely place. Staff is super friendly and helpful. Rooms are very clean and the environment is welcoming! I would say breakfast could be a little fresher with a couple more healthy options and it could be updated a bit, but overall it is a beautitful experience! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

GReat Location

Mar 9th, 2020

Friendly staff. Check in smooth. Close to shopping and restaurants. Good breakfast with a selection of hot and cold food. Quiet rooms. Easy on and off from interstate. Cool Spring Mall acgoss the interstate. Nice area to walk or run. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Feb 28th, 2020

Staff is very friendly and super helpful. Rooms are clean and spacious. Showers were walk-in which I really liked. Close to many nice restaurants and Cool Springs Mall for a little shopping. It is also right off the interstate. TRIPADVISOR.COM USER 

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