Hyatt Place Richmond Airport

4401 S Laburnum Ave The Shops at White Oak Village | Richmond, VA 23231-2419  [SEE MAP]Richmond, VA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Excellent location, All you expect from Hyatt. Great stay

Nov 23rd, 2020

The hotel is taking all of the right steps to keep guests and employees safe during the pandemic. They also continue to provide breakfast and have the fitness room open. The hotel is located adjacent to shopping and many restaurants, and is close to the interestate, but not too close. I would stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

great location

Nov 15th, 2020

always a good experience, staff is attentive. Good airport shuttle access. Next door guest a bit loud only amplified by the fact it was an adjoining room. Bathroom shower glass had a bit of cleaning due TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

HORRIBLE COVID MITIGATION

Nov 13th, 2020

This hotel was our go to, as a family, while my daughter was considering VCU and attending. When I visited her by myself, I'd stay in a cheap and clean Wyndham Hotel at about half the price. But with Covid, I wanted to be as safe as possible with little worry. Boy, was I wrong and wasted a lot of money. The following is my email conversation with the GM Brian, UNEDITED. He will probably come back with lame comments her. Hopefully TA will allow me to counter, as I did in the emails. I did take my concerns past him and it has gone to higher ups, they told me on FaceBook Sadly, TA will not allow me to paste his reply which was pretty lame. I checked out almost two weeks ago. Haven’t been to the Hyatt since 2018, as that’s the year my daughter graduated from VCU and it was Regency then. We loved the breakfast and the total hotel. We came with our dog and always got a first floor room and near the doors. She was well behaved, but I always left my cell number with the front desk. Never got a problematic call. We did talk several times and Dondee drove me home. My back had nothing to do with your hotel. When I used to visit alone, I’d go to a cheap but clean Wyndham in Glen Allen. But with Covid, I felt I’d be much safer at your hotel, which I had previously loved. Sadly, that didn’t come true. I found the mitigation at the hotel was a total disgrace and it flowed throughout the entire hotel. Had I been up to it, I’d have changed hotels. But with my bad back and Covid, I also had no idea what I’d be getting into. It started with your casual use of the mask in the lobby, not covering your nose and if you remember, I had to constantly back away. At the front desk, it varied. From excellent to horrendous. I saw maintenance workers talking in a booming voice masks down. Housekeeping did not use masks in the hallways and rooms, though always around their necks. I always leave a tip and was tempted not to. But they take their cues from others and I’m sure make crap salaries, so I did leave one. The breakfast that I loved in the past was now no better than I expected from a Super 8. I understood that you didn’t want people hanging around. But whoever made the decision had no problem with selling drinks in the lobby and letting people hang out for a few hours. A pilot casually nursing a coffee in the morning, after I politely mentioned it, approached me and said “looking for a confrontation”? I said, “hit me and I’ll call the police”? I put my life in your hands and a big failure on your part. I’ve been coughing since yesterday and hope it’s allergies. I’m amazed at the TripAdvisor reviews. I will be posting my experience. TRIPADVISOR WILL NOT LET ME POST HIS REPLY. Here is my response back to him: Sir, I constantly backed away from you ever time we spoke and you gave me a lame, “sorry”. I have one kidney, at 40%. Your mask was constantly below your nose. That's Hyatt protocol? The poor mask wearing was OBVIOUS all over. Also my back was KILLING me and had I been up to it would have bolted. You’re going to talk to the staff? The problem starts with YOU!!! Someone needs to talk to you. You constantly had the mask below your nose. In your office, do what you want. I’m sure that whenever officials are around, all is shown well. Your reply is meaningless, as will be your response on TripAdvisor. If you can no longer give a decent breakfast, it’s absurd you sell liquor in the lobby and allow people to nurse their drinks for hours and nurse free coffee in the lobby. One of your front desk employees, who was the WORST, I said the mitigation is horrendous. Acted shocked and said very sorry. That persons mask was totally down as much as possible. Lifting it upon my approach, every time. Even before I said anything. The only person who appeared to me being as perfect as one can, I believe she’s the Asst Manager, from NY. I didn’t expect perfection. I lapse too. But I could have stayed at a Wyndham, if I wanted to worry. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

I am Hyatt fan

Nov 5th, 2020

I would like to have better breakfast with more choices. Everything else is perfect for me. Specially late check out works the best for me. I travel with kids. I also like the idea to take my breakfast to my room, since we all can't be down to have breakfast at the same time. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Felt safe

Oct 14th, 2020

Was a little worried with Corona virus, but everything was kept clean. I noticed they were continuously wiping down surfaces and still offered a generous breakfast despite the reduced menu. Happy to return. #SandyFLL TRIPADVISOR.COM USER 

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