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at the Hyatt Regency Austin
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Oct 5th, 2020
Thanks for going the extra mile to make sure we were safe during these uncertain times. We were most appreciative of the free parking and the updated rooms. The staff was super friendly and and very welcoming. The general manager even texted us in advance to welcome us to our stay. It’s a little touches like this that make the difference. TRIPADVISOR.COM USER
Oct 2nd, 2020
We were extremely impressed by the hospitality your staff provided. We called the hotel a few times prior to arriving, Allison and Trisha were knowledgeable and professional during all our calls; always making us feel like a priority. They even allowed us to check-in early. This was our first time at your hotel and we couldn't be happier. The entire hotel, inside and out, was well maintained; we especially enjoyed the patio area on the 1st floor this morning before it was time to check out. We had three rooms (601, 606 and 1606) and each was well equipped, spacious and nicely decorated. Just immaculate. Having Starbucks is the lobby was so convenient. We had a blast! The common concern we had in every room was the firmness of the mattresses. I had to take ibuprofen twice the next day from the aches; my husband and I barely slept because of the mattress. Not the staff's fault but something to take into consideration if you don't like your mattress super firm. Honestly, this is the ONLY reason we didn't immediately book more rooms/suites in a few weeks. TRIPADVISOR.COM USER
Sep 29th, 2020
Came here expecting more than what I got. Upon checking in, walked into restroom in the lobby and there was vomit everywhere. Had to let the front desk know about it. Had no hot water to shower comfortably Friday night. Fridge/cooler in the room didn’t keep my fruit and drinks cool and iron leaked all over my girlfriends dress. TRIPADVISOR.COM USER
Best of the best
Sep 20th, 2020
Great Hotel, location is the best. Staff and rooms are #1. Rooms are nicely decorated. I got the city and river view was awesome. Manager & staff will do what it takes to accommodate your requests. Bonus: Pet Friendly! Did not want to leave so soon. Thanks Austin Hyatt. TRIPADVISOR.COM USER
Labor Day weekend get away
Sep 9th, 2020
Love Hyatt but this hotel needs some attention. There was mold in the shower and on the curtain, the furniture is getting worn-out. Rugs are stained. The elevators were very dirty. Great Location overlooking the lake though. TRIPADVISOR.COM USER
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