Hyatt Regency Boston

1 Ave De Lafayette | Boston, MA 02111-1739  [SEE MAP]Boston, MA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Location, Location, Location

Jun 24th, 2019

The downtown location was close to many different types of restaurants, shopping and work. Everything I needed was within walking distance. There were even a few choices of bars to choose from as well. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Dated room & rattling AC

Jun 24th, 2019

Pros: Great location. Cons: Everything else. Our room was rather dated with tired furnishings and rather damp (floor 7). The mini-fridge was not working. The front desk did not answer any calls. One had to go downstairs to see them in person in order to make any requests. When the engineer came in with a new fridge, he did not know how to install it. When we mentioned the AC made a terribly loud rattling noise (which he noted when he was in the room), he did not know how to fix it. He said he would find his supervisor, then never returned. As it was late at night, we turned off the AC and went to sleep. The next morning, we had to go down to the front desk again to request the AC be fixed (as I suppose the request simply disappeared into the ether). My request for a higher floor and/or nicer view and late checkout at the time of booking was never mentioned at check-in even though I am a Discoverist member. If I were looking at hotels again in Boston, I would definitely look for ones that have been recently renovated. Boston is a super walkable city, so any hotel in the area or even slightly further will suffice just fine for a visit! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Good 3 night stay

Jun 23rd, 2019

We enjoyed our stay at the Hyatt. Close to the start of the Freedom Trail. The hotel was decorated nicely, the staff was friendly, breakfast was very good. There is also a quick serve breakfast counter along with Starbucks brand coffee. Our room was clean and loved the pillows! Not a fan of the way they do the bedding. I don’t think they used fitted sheets. And there seemed to be two top sheets with a comforter in between and it felt off kilter when flipping in the night. The mattress was good. We liked sitting in the lobby bar one evening. Nice ambience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice hotel

Jun 23rd, 2019

Hard to find , no main entrance, friendly staff with clean rooms . The restaurant is pretty good and a well stocked bar. Room was decent on a high floor but nothing over the top. My biggest complaint was $58 per night for guest park. Hey this isn’t NY city !!!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Stay, Excellent Customer Service

Jun 20th, 2019

Very Clean Room and excellent staff, always available and quick to respond and follow up on anything we needed. Location was great, close to attractions. Many good restaurants nearby. Hotel was super clean. TRIPADVISOR.COM USER