Hyatt Regency Coconut Point Resort and Spa

5001 Coconut Road | Bonita Springs, FL 34134-7234  [SEE MAP]Bonita Springs, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

GREAT time!

Sep 23rd, 2020

I went for a long weekend and was very impressed. The room was clean and modern and very comfortable. There is a market with all sorts of snacks and Starbucks coffee. The food at pool and restaurants is amazing and no need to go elsewhere. There are 3 pools for all, 2 with water slides and 1 a lazy river and then one is for adults only. What I was truly impressed by here was the STAFF, they are AMAZING! They go above and beyond and they are the reason I will be returning. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great stay

Sep 22nd, 2020

First class and fun, great staff and food choices, very clean, many pool options and the boat to the beach was really fun, pool are really kept clean, lots of stuff for kids to do at night, outdoor campfires are fun and safe TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Better during the week

Sep 21st, 2020

The hotel especially the pool areas were way to crowded on the weekend especially considering Covid-19 and all the CDC recommendations... would recommend going during the week. Also they have furloughed too many of their staff members so the hotel wasnt as clean as it should be. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Should Have Stayed Home

Sep 10th, 2020

September 1st was my birthday. I live in the Miami area and due to COVID-19 most places are closed, therefore we decided to look into an staycation. This resort was advertised as a beach front resort and when we called, we were told all of their services remained available, but with COVID regulations. We were told we'd be able to enjoy poolside drinks, room service and all five restaurants within the hotel. We were beyond excited for our stay up until this point. Once we arrived, we noticed we had been blatantly ripped off. We arrived at 6 pm to find that only one of the five restaurants was open, and it happened to be the seafood restaurant. My wife is deadly allergic to seafood. We were also told the spa was only open Wednesday-Sunday, and the poolside bar was only open 11-5, and the previously buffet breakfast was now a sit down meal. Also, this resort does NOT have access to the beach in any way, you cannot walk to the beach from the hotel, this is NOT a beach resort. You can purchase a ticket to a boat that comes to the marina the hotel is in, which then takes you to the beach. This boat's latest departure happens at 2:30 pm. And the ticket is not included in your booking price. All of these are inconveniences that during COVID, I can somewhat see happening. The reason this is so disrespectful to us is this: we were promised otherwise. Had I called and been told the TRUTH of what services they could and couldn't provide, I would have never wasted my money and wouldn't be writing this review right now. The absolute lack of sincerity and professionalism made this experience for us the last time we'll be giving Hyatt our business. We all know and understand the hard times we're living through. To rip people off, lie and hide information cannot be your business model. Do NOT book this hotel. You'll be almost as disappointed as we were with the poolside bar drinks. Almost. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Very badd experience

Sep 7th, 2020

Booked 3 nights in the presidential suite for my family two kids... one year old and 5 years old.... September 5 @ 6:30pm We were going to the parking garage no other pepole was in visual sight at all... and an employee chased us down and threatened to have the cops come if we didn't put a mask on. I spoke to the manager and did not even get an apology.....There customer service is awful!!!!!!!!! the bed was AWFUL!!!! Very hard!!!! There is NO house keeping even though they charge the same prices for there rooms. They don't run troll to local restaurants BUT they still have the ferry going to the beach The food was Mediocre...... Probably the worst thing was the allow outside people to come and pay to get in and use their pool..... We will NEVER stay at a Hyatt property ever again!!!!! TRIPADVISOR.COM USER 

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