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at the Hyatt Regency Dubai
Great hotel in the middle of a building site
Apr 2nd, 2020
The hotel was very good and the staff were superb. They were attentive and friendly without being intrusive. Considering we visited just as the city was closing down due to the coronavirus outbreak, the hotel did as much as they could to mitigate the situation. The only downside of this hotel at the moment is that it's in the middle of a building site. That made the outlook unpleasant and any walk from the hotel was difficult because of the extensive building works. Once that's all finished, I'm sure that the location will be fine. TRIPADVISOR.COM USER
Mar 30th, 2020
I booked 6 nights at this hotel via Hotels.com, and paid everything in advance. Previously, I had a good booking through Agoda.com, but here I found a higher category hotel at a lower price and took advantage of this offer. After 3 days, I canceled my accommodation on Agoda, finding it unfair to hold a double booking. I organized and paid for airport transfers and some tours with the indicated accommodation. However, five days after my booking, they inform me that the price was misstated, and that the real price is 60-70% higher. As I have already canceled the alternative accommodation, and not to complicate myself with changes to other related bookings, and since the price was still favorable, I asked not to cancel my booking, and instead of the above mentioned 60-70%, I offer to pay 100% more than I already paid . After an additional 6 days Hotels.com just canceled my reservation without apology and not referring to my proposal at all. I find it very unfair and unprofessional. It was a horrible experience, I know for sure I will never use Hotels.com again, nor this Hotel! TRIPADVISOR.COM USER
The Perfect Hotel
Mar 22nd, 2020
My daughter and I stayed here for two days before taking a cruise. I wish we would have made it two WEEKS. The hotel is beautiful. Spotlessly clean. And the staff is extreamly accomodating and pleasant. We ate at three different venues in the hotel and were extremey satisfied at all three choices. There is a fully stocked grocery store in the galleria, not far from the ice skating rink. The pool was delightful. And just one more thing..... best shower EVER!!!! TRIPADVISOR.COM USER
loving staff en very clean!!!
Mar 22nd, 2020
good en loving staff. We had very good days and i will recommend this hotel for sure! The bed is comfortable en everything is very clean. Food was good, so we also eat few days at the hotel because of the good food. TRIPADVISOR.COM USER
Mar 18th, 2020
Book it...no questions asked. Location, views, food, service, cleanliness, access, pool, gym, club, bar, restaurant, amenities, house keeping, room service, trip planners, taxi services, express lifts, complimentary tea, coffee.. TRIPADVISOR.COM USER
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