Hyatt Regency Lake Tahoe Resort, Spa and Casino

111 Country Club Drive | Incline Village, NV 89451  [SEE MAP]Incline Village, NV  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Great place to stay when visiting North Lake.

Jan 26th, 2020

The Hyatt is the only place we go to when visiting North Lake. Diamond peak so resort is less than 5 minutes away and is a perfect resort for kids trying to learn to snowboard/ski. The kids especially love the hotel pool, hot tub and fire pit. The check in desk provides a coupon for a s'mores kit and the kids always look forward to it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

winter at Hyatt

Jan 26th, 2020

excellent service and amenities. very family oriented. Spa and the heated pool are great ,after a long day of skiing. Casino is small friendly and clean. I have been going there for over 35 years. and highly recommend it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Feedback

Jan 24th, 2020

I felt the drinks were overpriced and drinks were not offered during some of my gambling time. The venue could be more family oriented. Need more Non smoking areas in the casino. The valet and Concierge were excellent. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Lakeside Cottage Construction

Jan 23rd, 2020

We recently stayed from a Saturday to Tuesday to celebrate my husband’s birthday. Well, our trip was absolutely ruined by the construction of an ice skating rink - just outside of our cottage balcony/patio, on a SUNDAY morning. Who does that???? I called to complain of course and the concierge said they weren’t supposed to start until Monday but should only be working 9-5pm. Well 5pm rolled around and they were still banging and rattling away, but with flashlights now! I called again to complain about the time and finally someone came down and told the guys to head out. But of course, the work picked back up on Monday morning, going all day long just as promised. Unfortunately for us, we paid for one of the highest costing rooms to simply enjoy the atmosphere by the lakeside cabins and have a romantic weekend. Unfortunately for the consumers, the Hyatt provides FALSE ADVERTISING. The truth is, booking this hotel is a gamble - rightfully so being situated with a Casino. You can book and arrive and plan to spend thousands of dollars, BUT you do not know what the Hyatt has planned or what they’ve accepted to go down on their property. Don’t expect a courteous heads up, that’s for sure. If we had gotten one, I would have simply rescheduled to a different weekend. The location is great in winter if you’re going to diamond peak. Not much else to do but enjoy the hotel. Recommend going on a weekday if you want to avoid families of kids in the jacuzzi at night. Pet friendly in a sense they allow dogs in the cabins and there is nature all around. No extra trash cans with poop bags or anything. The Lone Eagle grill was incredible eating. Tahoe Provisions offers great healthy options too. Cutthroat Saloon was very mediocre, we didn’t finish our food. Casino is fun, bar service in the casino is absolutely horrible. My husband and I had to just sit there waiting even after asking what’s up to other workers. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing stay as usual

Jan 22nd, 2020

We stay here about 5 times a year. Absolutely love this hotel and the staff. They are always nice and friendly! Just there last week and the shuttle to Diamond Peak makes it so easy! We’ve always loved this place and will continue to be back! TRIPADVISOR.COM USER 

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