Hyatt Regency Mexico City

Campos Eliseos No. 204, Polanco Chapultepec | Mexico City 11550  [SEE MAP]Mexico City  [SEE ADDRESS]

Courtesy of Hyatt Regency Mexico City

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at the Hyatt Regency Mexico City

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Guest Reviews

TripAdvisor Traveler Rating 5

Clean, Attentive, Secure_DvB

Mar 25th, 2020

I was fortunate to stay at this property for the Environmental Law Summit of the Americas. The activities of the summit took place in the hotel, so I was able to observe the hotel staff and facilities in both the meeting and sleeping contexts. Quality hotels are expected to deliver professionalism, a facade of personal care (it's not like the staff actually know you) , and tranquility. This Hyatt does all three. It is located within walking distance of several museums, numerous quality restaurants, and multiple businesses. I walked many places and always felt safe. When I had to go into the city, this hotel arranged for a driver and guide. He was personable, proficient in English, and knowledgeable. Drinking water was provided in the room, as well as snacks for purchase. The shower and bathtub were spotless each day. The room layout and view of the City were appreciable. There are exercise facilities, meeting rooms, and a business center. When I travel to Mexico City again, I will stay at this property for sure. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great vacation in Mexico City

Mar 14th, 2020

My wife and I spent a week in Mexico City and stayed at this Hyatt hotel the whole time. It was our first visit to Mexico City. We enjoyed our stay very much. The room was wonderful with a spectacular view of the entire city. The room was spacious with a great bathroom. The service was also very good. The staff took care of all our needs. When we even needed a car to take us somewhere in the city or outside the city, the driver came up to the lounge to pick us up. The food in the lounge was freshly prepared daily in the lounge kitchen. Even when we told the staff about our diet restrictions, the chef in the kitchen prepared other things to meet our needs. When we needed anything staff were there to take care of it. The cleanliness of the rooms, the lounge and the entire hotel is outstanding. The location is also very good. The hotel is away from the busy noisy historic district, but had very convenient access the the city center. It is in a walking distance from a great park and the must-see museum of anthropology. It felt like home away from home. My wife and I can not wait to go back there next year. I highly recommend this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Stay at Marquis Reforma or Four Seasons

Mar 8th, 2020

Four Seasons is a much better experience. Marquis Reforma is a much better price. Front desk was rude, check in process was rude. Staff treats you like a commodity customer - which we are - but don't need to feel that way. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Charged wrongly on check in ,

Mar 7th, 2020

charged wrongly on checkin , was meant to add a credit card for mini bar etc , charged 720 euros , told it would be refunded , still no refund. will report too police after 10 days , not happy at all with customer service , hotel apart from that was quiet clean , shower was with a lot of chlorine TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very nice and luxurious Hotel

Mar 6th, 2020

Wonderful place to stay in Mexico City, situated in Polanco - safest and nicest area of CDMX, near to a lot of museums and Chapultepec Park. Very nicley renovated Hotel, the employees . Highly recommended! TRIPADVISOR.COM USER 

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