Hyatt Regency Minneapolis

1300 Nicollet Mall | Minneapolis, MN 55403-2667  [SEE MAP]Minneapolis, MN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Overcoming problems with ease, kindness and class. A++

Aug 22nd, 2019

I highly recommend this hotel. I had a few problems that resulted in 3 rooms by the second day of my stay. Staff was very accommodating, nice and helpful. They took the first night off my bill and offered a free meal in the restaurant. I ate breakfast, lunch and dinner at the hotel for 4 days, 3 nights and it was all superb. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good but could be better.

Aug 22nd, 2019

FIrst, staff were THE BEST--very responsive, kind, helpful and Darrell, head of safety/security was especially excellent. What the problems were as follows: 1. abundance of aggressive panhandlers every single night in front of hotel, sometimes starting mid-afternoon. Need more police and staff patrols, espec. when its' NOT as busy as on weekends. 2. Safety bars are NOT in bathrooms except for handicap ROOMS. not good--this is 2019. Every single hotel except this one I've stayed in for YEARS has that as standard. 3. Policy postcard put under my door stated that I should have someone come into my room daily or you will come in anyway--not good. Every single hotel except this one I've stayed in for YEARS has not had that. I do NOT want someone coming into the room every day! 4. Food choices at snack bar--great, but overpriced. 5. would help to have freezers in fridge and for longer stays, microwaves. 6. the use of the key-card to get to hotel room is excellent--except your technology is SPOTTY> sometimes you just had to press the elevator button to get to any floor, other times you had to use the key card. 7. petty requirement to pay $3.50 per bottled water--really-after paying all that money to stay in the room--either remove them or provide a bottle free as a thank you for guests, period. Many hotels give free coffee, water, cookies, etc. to people throughout their stay. 8. Was in training for multiple days. Rooms not vacuumed, bathroom garbage not always emptied, tables cleared, linens changed, etc. very limited housekeeping presence until the last 2 days. In all my years of social AND biz travel, this is the biggest list of concerns I've had. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

I will always stay here when in town

Aug 22nd, 2019

Top notch service and conditions. Staff was always polite and very helpful. Rooms were very clean and comfortable. The front desk welcomed me back immediately and had all my information ready to go, so check in was a breeze. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

business trip

Aug 22nd, 2019

My hotel room was never cleaned well. The toiletries were never organized. Room never looked made up besides the bed being made. I ate outside at the restaurant and mice were everywhere.. even crawling over my feet. I was afraid one was going to come home in my suitcase or purse. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Watch out for the Shower Heads

Aug 22nd, 2019

Nice hotel, unfortunately, the noble cause of reducing water consumption has gone too far. The water saving shower heads sound impressive, but there is so much air in the water stream there is not enough actual water to rinse away shampoo and soap. Thus you have to stand with the shower running for an excessive amount of time. Probably using twice as much water as you would with a traditional shower head. TRIPADVISOR.COM USER 

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