Hyatt Regency North Dallas

701 E Campbell Rd | Richardson, TX 75081-6748  [SEE MAP]Richardson, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Convenient Location and Free Parking

Jun 19th, 2019

This location is convenient for getting around the greater Dallas area without having to deal with downtown traffic and parking hassles. I was in the area for business meetings in and around Dallas and found the location to be very accessible and convenient. The facility itself is a great value for the price. I would stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Breakfast false advertisement (BEWARE)

Jun 17th, 2019

Booked this reservation through Chase Rewards (which is through Expedia), and I paid more for the room because the package specifically stated that the breakfast buffet was included. Breakfast is not included on all rooms, so I paid much more for this room to make sure we had breakfast in the morning (2 adults). Upon check-in, however, I was told that the breakfast buffet included was for 2 kids under 4 years old, NOT adults. This is false advertisement so that you can pay for breakfast you can't even eat. My reservation didn't have any kids on it, so why even give me the option to pay for a room where breakfast would supposedly be included? FRAUDS! Chase refused to refund for the cost of breakfast ($19 PER ADULT) which came out of my pocket. Go stay at a La Quinta...save yourself the time from dealing with these crooks. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice facilities but inconsistent staff

Jun 11th, 2019

Great friendly check in but the folks working the 11pm-7am shift seem to be not as professional. I requested a 4am wake up call, that I never received. When I called to request it, I was hung up on. When I called back the staff person was laughing. I made my request for 4am but like I mentioned...it never came. When I checked out at 4:45am, I wasn't offered an apology. I was just told that the printer was in audit mode and couldn't print my receipt. Oh, well. The hotel is nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Overall disappointed

Jun 9th, 2019

We stayed here for a moms weekend getaway. At first we were very happy with the hotel due to the location and the rooms seemed updated and nice. The bar doesn’t open till late. The restaurant seemed to never be open. The pool was small and over crowded. I will say the bathroom lighting and mirror are awesome!! When we had our room serviced we were not given clean towels. We had to call down and ask for some and it took forever. We could not get our phone to work to call the front desk at all. The customer service was very very poor. When we did get to go to the bar when it was finally open the bartenders were extremely rude. We will not stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very clean and quiet hotel

Jun 8th, 2019

Nice hotel...almost upscale. It looks like they did renovations and it is very clean and nice...and quiet. Nice pool and workout room right next to it. The only downfall is there was no breakfast included, but the price of the room was extremely reasonable, so had no worries that there was no breakfast. TRIPADVISOR.COM USER