Hyatt Regency Schaumburg Chicago

1800 East Golf Rd | Schaumburg, IL 60173-5004  [SEE MAP]Schaumburg, IL  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 3


Jul 26th, 2020

My husband and I stayed here on a parents night out staycation. While the lobby was beautiful and the staff was welcoming we were disappointed in the actual room itself. We were in a corner king Jr Suite on the top floor. The room itself was clean but the mattress was old and yellowed and the bathroom wasn’t very clean. There was still soap scum on the ridge of the sink and the shower tiles didn’t look that great. We checked in and then left for dinner when we can back the room smelt like mildew and must from the AC. As beautiful as this hotel and the brand is we were disappointed in the room itself. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Extremely disappointing

Jun 29th, 2020

So let me get this straight. No housekeeping service in rooms because of Covid. You instructed us to put our dirty towels in front of the door so housekeeping can pick them up. 3 days in a row and the towels have sat there wet and nasty, along with the same other garbage I've seen in the hallway, including what looks to be like a used tissue and pistachio shells all over the floor next to the elevator. There are NO vending machines. Your cafe is only open for a few hours. Kept passing the kiosk several times throughout the day and found no one there, yet beverage/liquor refrig continues to stay unlocked, inviting thieves. We have to empty our own trash, get our own fresh towels, etc. The comforter on the bed is super thin and stays ice cold. We had to ask for another blanket because it was unbearable. The thermostat is broke...actual temp is 2-3 degrees higher than what you have it set for. Ice machine is broke. No coffee machine in the rooms. No I brought all of this to the front desk's attention and every response was "Due to the Covid...". Stop it! Stop blaming everything on Covid. You all are just nasty and then have the audacity to charge full pricing!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4


Jun 11th, 2020

Stayed for two days on a business trip,amazing staff with great attitude and warm reception. In these challenging times ,thank you for making my stay way more bearable than it would have been otherwise. Thank you and will definitely be back TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5


Jun 10th, 2020

Stayed at the hotel for two nights for a business trip. The skeleton staff have worked harder than I could imagine to make my stay productive and enjoyable during these uncertain times. I am so grateful to be so well taken care of during my short stay. Kudos to them for a great job 👍🏻Thank you! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Basketball tournament

Mar 13th, 2020

The bathroom was super small. Only half a door and no place to hang my towel. No vending machines on the floors because there was a little cafe in the lobby. Problem was, it was super expensive. Sandwich, chips and bottled water was almost $17. While trying to relax during games, the cleaning staff knocked on the door and immediately opened door 4 different times. Very unsettling. Breakfast buffet was $20. A lot of places, breakfast is complimentary. TRIPADVISOR.COM USER 

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