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at the Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch
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Wonderful Resort in Scottsdale
Dec 2nd, 2020
With COVID looming, we were very impressed with the grounds and staff. With limited staff and fewer guests than normal for Thanksgiving, all the employees were doing more than their "job". Clean, beautiful area, centrally located. The pool area is incredible! The food was wonderful. The spa was amazing! My family experienced massage, facials and nail care. Loved it all! Tennis! We had so much fun on the courts and took lessons from the pro. Josh was such fun and very knowledgable, the teens really enjoyed his energy. Overall, we enjoyed our relaxing get-away and look forward to returning. Oh, we had a 1 room suite, which was lovely. next time we will be booking a cottage on the lake! TRIPADVISOR.COM USER
Nov 30th, 2020
This stay exceeded our expectations! We will for sure stay here again. We travel to vacation with a family from another state often and this resort was BY FAR the best at accommodating our group needs so that we were close enough to hang out easily! Just such a great experience all the way around TRIPADVISOR.COM USER
Rundown, overpriced and not Covid safe
Nov 29th, 2020
Stayed at this property for one week during the Thanksgiving holiday. First, a shout out to the wonderful employees of this property, who are doing their best to make your stay more enjoyable despite the lack of support from their employer. Special mention to Kirstin (pool and CSB terrace bar), Aaron (pool and CSB terrace bar), Andrew (CSB) and many others. They earned the only two stars I am giving this hotel. The hotel was significantly more occupied than I expected for the Thanksgiving week. However, the services during this week remained limited, with a few restaurants closed, the gift shop closed for 4 days, coffee shop also closed for a few days etc. Very limited housekeeping service and no valet parking until day before Thanksgiving. In regards to Covid safety, it was severely lacking. Roughly 50% of guests were not wearing any mask on the premises, including indoors, despite the written requirement to wear face coverings. No enforcement of this policy as far as I could see. I have traveled a few times during this pandemic and this was the first property with no mask enforcement, at a time of a significant surge in cases nationwide. The pool area was a Covid cesspool, crowded and no one was wearing a mask even when moving around. It is normal not to wear masks when sunbathing or swimming but not when moving by other guests or talking in close proximity to strangers. Aside from Covid, the resort is showing its age. The premises look old and rundown, the room more of the same with a very old looking stained carpet, outdated bathroom and uncomfortable bed with undulating mattress. Our room was close to the main staircase with frequent noisy traffic and running kids. The only thing that was top at this resort other than the rank and file employees was the prices. Very overpriced considering what was on offer. I agreed to pay this price expecting a certain level of service, amenities and safety but such level was not even close to being attained. Needless to say, I will not return. TRIPADVISOR.COM USER
Nov 27th, 2020
I was there for my sister's wedding and stayed there three nights. It was the most beautiful hotel I've ever seen! The pools and outdoor bar were beautiful! All the staff were a lot of help and fun! My only small complaint was that I was surprised by the quality of the bed and the bed sheets. They weren't very comfortable. But everything else was wonderful! TRIPADVISOR.COM USER
Great pool and spa!
Nov 27th, 2020
Great location. Pool was fun and Aaron gave excellent pool service. Karen was my massage therapist and did an amazing job. The gentleman at the spa was amazing as well, I forget his name. They do not clean your room for less than a 4 day stay, which I don't agree with. TRIPADVISOR.COM USER
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