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at the Hyatt Regency Toronto
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Great staff but room could have been a little cleaner.
Jan 13th, 2021
The front desk staff was extremely helpful and brought me cutlery when I asked. They answered some questions I had and were very pleasant to deal with. My only gripe is the hotel had a couple of stains here and there that were easily cleaned but made me a little nervous because of COVID. TRIPADVISOR.COM USER
Jan 5th, 2021
Not a tall building and the view isn't exciting. But the rooms are big and very clean. Customer service is excellent. Could not make use of balcony and the reason they mentioned was law enforcement. Great for short business trips in the city. TRIPADVISOR.COM USER
Exceptional service experience
Jan 4th, 2021
Had an unfortunate service experience at One King Toronto and had to move hotels. Hyatt provided exceptional care on many fronts to make sure I was well taken care of. It was clear my experience was important to them - which unfortunately was not the case at the previous hotel I was booked at. Thank you Hyatt. TRIPADVISOR.COM USER
Experience & Costumer service
Jan 2nd, 2021
During my time at the Hyatt has been an amazing experience for me and my boyfriend. I am very satisfied with the way that the staff have made their guest their top priority.. Whether it be extra or new towels, more coffee, extra linens or even to just put a smile on your face.. The Hyatt has customer service and proper workmanship.. They make you feel warm and comfortable throughout your whole stay, even during these hard times Steuart and Ray make sure that you've got a smile on your face and that your having a good time, even with little conversations to get to know their guests a bit.. I'm extremely satisfied with that fact because they make you feel like family, when it comes to all the staff they're all amazing. When it comes to the rooms, they're spacious enough for you to have space to walk around and you can definitely enjoy the view, their beds are clean & comfy and everything gets cleaned by protocol especially at these times.. They take full procedures and precautions to make sure your stay is accomodated to you. TRIPADVISOR.COM USER
Best Stay Ever
Dec 31st, 2020
Hotel staff provided great service and care, above and beyond what we expected. Giving us an upgrade, accommodating our requests. Even went above and beyond to give us a call once checked in to see if everything was going well TRIPADVISOR.COM USER
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