Hyatt Regency Villahermosa

Avenida Juarez 106 Col Lindavista | Villahermosa, Southern Mexico 86050  [SEE MAP]Villahermosa, Southern Mexico  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

Good Hotel, unprepared staff!

Jul 6th, 2019

Very good-looking hotel, very clean and comfortable. Restaurant and bar service have lots of room to improve, Staff always asking for your room number (different staff, dont know the purpose as when you ask for the bill... again your room number...) Staff seems to be working in slow motion as it takes ages to order, being served and billed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

This hotel is #1 in VSA

Jun 28th, 2019

As a second time visiting Villahermosa, this place is top notch in regards to price and location of this lovely city. The front desk and the entire staff at this hotel is very welcoming and the atmosphere in the lobby area is superb. The rooms has been remodeled since I’m been here last which has the updated room decor as the only down side is that they did not update the A/C units (which runs like it did in the ‘90) and the toilets which should have been replaced. Most of the front end staff speaks good English if you don’t speak the language here and the bar/restaurant staff is very responsive to your needs. You must attempt to adopt the Mexican culture where everything runs at a slower pace (at least from the USA side) as people here that stays in this hotel really enjoys their time here; like you must (forced) to ask the staff to get the check at breakfast as that’s how’s it done in Mexico. Most of the “foreigns” which are scares knows good-enough Spanish seems to work for the oil company here which is headquartered in this town, that stays in this hotel. Otherwise, it’s mostly guests from surrounding states in Mexico. Most of the city folks don’t really speak English at all but you get the chance to know the people here. If you go to an America-chain restaurant or tourist spot, they will know basic English. Out of the 4 hotels I have stayed in Villahermosa, I always come back to this hotel for the price and the great service that it has provided. Looking forward to returning back next year. It’s so different from my time in “Americanized Mexico” like Cabo, Cancun, Puerto Vallarta or Cozumel where you don’t really feel like you can enjoy it’s rich culture or get a chance to really know the people here as I mostly stay in American hotel chains. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great experience at Hyatt Regency

Mar 28th, 2019

Great location, buffet and rooms. Definitely this hotel is my first option if I have to stay in Villahermosa again. First rate servicefeom the moment you get the front desk. Shopping, restaurants, parks within a walking distance. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Average hotel, very impersonal

Dec 6th, 2018

I spent 2 nights at Hyatt in Villahermosa (room 702). Please find here my review: Positive: - room was very clean! - room was large and internet connection very good - food at restaurant was good - reception team was really kind and professional Negative - service at bar and restaurant was really poor and not professional. The client does not feel welcome, service very impersonal TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Ok but dated others appear better

Sep 6th, 2018

An ok hotel if in the area staff is friendly and reasonably clean. But it is showing its age. The restaurant is ok but empty as not great he bar is below average Pool is ok but not sure I would swim there. If back might stay but newer hotels in the area better TRIPADVISOR.COM USER