Hyatt Zilara Cancun

Item: Hyatt Zilara Cancun
Rating: 5
Author: U.S. News & World Report

Blvd. Kukulcan Km 11.5 Zona Hotelera | Cancun 77500 [SEE MAP]Cancun [SEE ADDRESS]

#11 in Best Cancun Hotels

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Courtesy of Hyatt Zilara Cancun

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Overview

All-inclusive rates cover daily entertainment and all meals and drinks

Resort's relaxed atmosphere is not ideal for partygoers

If you've come to Cancun, Mexico, to party, then you'll probably want to find another property. Hyatt Zilara Cancun is all about relaxation and tranquility, which can make this adults-only, all-inclusive resort a little too quiet for some travelers. But if quiet is what you're looking for, then book one of this Hyatt outpost's suites, which feature ocean views (even in the bathrooms), two-person whirlpool tubs, rain showers and handcrafted wood furnishings. The price of your room includes access to two pools, including an Olympic-size pool, plus a fitness center, a white sand beach and daily activities like acrobatic circus shows, turtle releases and guacamole making classes. The all-inclusive package also covers meals at five eateries and unlimited alcoholic and nonalcoholic beverages at the property's three bars and lounges. If you choose a premium suite, you can also dine at the more intimate Chef's Plate, a chef's table experience with a sommelier and a menu that changes nightly. Additionally, you'll enjoy room service delivery into your room's "Magic Box" – a compartment that goes from your room to the hallway, allowing resort employees to deliver room service 24 hours a day without disturbing you. Because this property is part of the Hyatt family, World of Hyatt members can earn and redeem points during their stays.

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Location: Cancun

Hotel Class: 4.5-star

Property Type: All-inclusive resort, 307 rooms

Primary View: Neighborhood, Ocean

Style: Traditional, Modern

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Scorecard

4.5Hotel Class
GOODCritic Rating

Rankings

U.S. News analyzed more than 30,000 hotels to find the best in the USA, Europe, Canada, Mexico, Bermuda and the Caribbean, based on reputation among travel experts, guest reviews and hotel class ratings.

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Critic Reviews

Other Awards

AAA/CAA Four Diamond Awards 2019

Travel + Leisure

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This gorgeous all-inclusive, adults-only resort has an amazing location on Cancun’s widest beach and is within minutes of the best shopping and nightlife in town. No matter which suite you choose, you’ll wake up every morning to ocean views from your balcony, and spend your evenings soaking in a private whirlpool tub for two.

Frommer's

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The former Royal Cancún was rebranded at the end of 2013, and though rooms now have a brighter look, the outstanding amenities and attention to detail remain essentially unchanged and extraordinary for an all-inclusive. adults-only, all-suites hotel a sybaritic pleasure.

Frommer's Very Highly Recommended

Fodor's

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Luxury is the focus at this high-end, adults-only resort, where every room has mahogany furniture, Jacuzzis, ocean views, balconies with hammocks, and 'magic boxes' that allow room service to be delivered without ever opening the door.

Fodor's Choice

Oyster.com

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Suites appear updated and buck traditional room layouts with a centrally located bed and spacious balcony (some are even swim-out). The bathrooms boast massive walk-in showers and Jacuzzi tubs with killer views. The quality of the food is surprisingly good and varied, including the convenient 24-hour VIP lounge.

AFAR

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Located in the heart of Cancun’s Hotel Zone hugging the turquoise Caribbean Sea, the recently opened Hyatt Zilara Cancun is the first Hyatt-branded adult-only all-inclusive resort. The AAA Four Diamond Resort houses 307 spacious suites including 17 swim-up and seven presidential suites.

Other Awards

AAA/CAA Four Diamond Awards 2019

Guest Reviews

A hotel's guest rating is calculated using data provided under license by Tripadvisor. A total of 8532 have reviewed the Hyatt Zilara Cancun, giving it a rating of 4.5, on a scale of 1-5.

Tripadvisor Travel Rating:

4.5 (based on 8532 reviews)

Read most recent traveler reviews »

Guest Rooms

Suites here feature mostly white interiors with wicker and dark wood furniture and tile floors. All accommodations have balconies or terraces with hammocks and ocean views, plus LED satellite TVs, discreet room service delivery boxes and two-person whirlpools. In the bathrooms, guests will find rain showers and dual sinks. For personal beach butlers, exclusive access to a chef's table dining experience, premium alcoholic beverages and free domestic and international phone calls, travelers can upgrade to a premium-level suite.

All-inclusive rates cover in-room Wi-Fi access
Select accommodations include swim-up access to semi-private pool
Presidential Suite features a steam shower, exclusive beach cabanas, a telescope and separate living and dining rooms

Standard room size: 653 square feet

Premium channels
Workspace/desk
Minifridge
Bathrobes/slippers
Minibar
Shower/tub combo
Separate shower
Separate tub
Internet
Wireless internet
Free internet
Fee for internet usage
Guest rooms with patios and balconies
Adjoining rooms available

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Location & Parking

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Hyatt Zilara Cancun is located in the heart of Cancun's Hotel Zone on a wide stretch of beach. The all-inclusive, adults-only property sits 9 miles southeast of downtown Cancun's shops, bars and restaurants. Additional boutiques and eateries can be found within walking distance of the resort and at La Isla Shopping Center, which is less than a mile away.

Less than 13 miles northeast of Cancun International Airport
Off-site excursions can be arranged through on-site travel agency (charges apply)
All-inclusive rates cover valet and self-parking
Airport transfers available for a fee

24-hour valet parking (free)
24-hour self-parking (free)
Airport shuttle (with fee)
Car service (with fee)

Within walking distance of:

Bus stop
Restaurants
Movie theater
Train station
Beach
Theater
Subway/metro stop
Grocery store
Shopping

Dining

Hyatt Zilara Cancun houses five eateries. For international flavors, travelers can dine at Spice, while the open-air Pelicanos offers Caribbean fare. Asiana dishes up sushi, sashimi and teppanyaki classics. Mexican specialties are available at Maria Marie. And for a mix of Caribbean and Mexican staples, there's La Adelita Cantina. Premium suite guests also enjoy access to Chef's Plate, a five-course chef's table dining experience. The property's all-inclusive rates cover all meals and beverages, including room service.

On-site coffeehouse with grab-and-go pastries and coffee drinks
Room service available 24 hours a day
Multiple on-site bars

Number of restaurants: 5

Cuisine Types: Buffet, Asian, American, Mexican

Fine dining
Casual dining
Quick service cafe/coffee shop/marketplace
Bar/lounge
Room service
24-hour room service
free breakfast

See more hotels with free breakfast in Cancun »

Pool

The resort is home to two free-form pools. The beachfront infinity pool has a swim-up bar, in-pool lounge chairs and two attached whirlpool tubs, while the adjacent activities pool features an Olympic-size lap lane and a pool volleyball net. An additional volleyball area is available at the beach.

Free poolside and beachside cabanas available; exclusive beach cabanas reserved for select suites
Premium suite guests receive complimentary beach butler service

Lap pool
Wading pool
Lazy river
Family pool
Infinity pool
Whirlpool/hot tub
Adults-only pool
Lifeguard on duty
Poolside service
Waterslide
Deck chairs or cabanas
Pool bar

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Spa

The property's Mayan-influenced spa features multiple oceanfront treatment areas, as well as a beauty salon and a hydrotherapy circuit with a cold plunge pool, a whirlpool, an herbal steam room, an ice fountain and experience showers. Massages, body scrubs and wraps, facials and hair and nail services are available, as well as a traditional Mayan Temazcal Sauna experience, which is performed by a local shaman. Specialty treatments like couples massages and men's facials are also available.

Spa open daily from 8 a.m. to 8 p.m.
Multiple couples packages
Beachside massages

Services offered:

Massage
Facial
Body Treatments (i.e. scrubs, wraps)
Salon services
Outdoor treatment area
Steam room
Sauna

See more spa hotels in Cancun »

Kids

Hyatt Zilara Cancun is an adults-only resort.

Kids Club
Free Kids Club
Fee for Kids Club
Cribs
High Chairs

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Fitness

The on-site fitness center offers cardio and weight-training machines, plus a Pilates studio and a yoga room. Outside, guests can swim laps in the resort's activities pool, which features an Olympic-size lap lane. Complimentary fitness classes include yoga, water aerobics and Pilates.

Fitness center open 24 hours a day
Personal training sessions can be arranged for a fee
Beach and pool volleyball

Weight equipment
Cardio equipment
Yoga mats
Free fitness classes
Premium fitness classes (with fee)

See more fitness hotels in Cancun »

Business

Nearly 7,000 square feet of indoor and outdoor event space is available here. Visitors have access to six meeting rooms, including an executive boardroom with space for up to 25 people. Audiovisual equipment and on-site technical support can be provided.

On-site business center
All business groups receive complimentary welcome drink, hors d'oeuvres reception and buffet-style dinner with open bar
Free Wi-Fi access available throughout resort

Number of meeting rooms: 6

Business center
Meeting rooms
Meeting and event planners available

See more business hotels in Cancun »

Wedding

Weddings with up to 350 guests can be accommodated at Hyatt Zilara Cancun. The resort's largest venue is the combined Arena, Sol and Mar Ballroom, which features a dance floor and stage. Additional venues include an oceanfront gazebo, a poolside gazebo and a wedding chapel. Five wedding packages are available, the most basic of which is free for eloping couples who stay six or more nights. The free For Just the Two of You package includes bridal flowers, a sparkling wine toast, a wedding cake and officiating services. The Intimate Elegance package is also free for weddings with up to 10 guests and 15 room nights booked. Upgraded wedding packages feature extra inclusions like select spa treatments for the bride and groom, live ceremony music, catered reception dinners and photography and videography services.

On-site wedding planners assist with all ceremony and reception details
Preview package for couples interested in touring property and sampling on-site catering before booking a wedding package
Wedding chapel can accommodate up to 20 people
Honeymoon, anniversary and vow renewal packages

Maximum wedding guest capacity: 350

Hotel hosts weddings
Outdoor space for weddings
Wedding planners available

See more wedding hotels in Cancun »

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Find the Best Price

at the Hyatt Zilara Cancun

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