Hyatt Zilara Cancun

Blvd. Kukulcan Km 11.5 Zona Hotelera | Cancun, Maya Riviera & The Yucatan 77500  [SEE MAP]Cancun, Maya Riviera & The Yucatan  [SEE ADDRESS]

Courtesy of Hyatt Zilara Cancun

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Meals at all of the property's restaurants are covered by the all-inclusive room rates
Resort's relaxed atmosphere is not ideal for partygoers

If you've come to Cancun to party, then you'll probably want to find another property. Hyatt Zilara Cancun is all about relaxation and tranquility, which can make this adults-only resort a little too quiet for some travelers. But if quiet is what you're looking for, then book one of the Hyatt's premium suites, which feature ocean views (even in the bathrooms), spacious two-person in-suite whirlpool tubs and handcrafted wood furnishings. Included in the price of your room is access to two pools, including an Olympic-size pool, the hydrotherapy circuit at the spa, the resort's bicycle center and daily and nightly entertainment. The all-inclusive package also covers meals at six eateries and unlimited alcoholic and nonalcoholic beverages at the property's five bars. You'll also enjoy room service delivery into your room's "Magic Box" – a compartment that goes from your room to the hallway, allowing resort employees to deliver room service 24 hours without disturbing you. If you're a World of Hyatt member, you can earn or redeem points here for stay perks.

Hotel Class
Property Type
All-inclusive resort, 307 rooms
Primary View
Neighborhood, Ocean
Traditional, Modern
Best For
Couples, Groups


  • 4.5Hotel Class
  • GREATCritic Rating


U.S. News analyzed more than 30,000 hotels to find the best in the USA, Europe, Canada, Mexico, Bermuda and the Caribbean, based on reputation among travel experts, guest reviews and hotel class ratings.

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Critic Reviews

Other Awards

  • AAA/CAA Four Diamond Awards 2019
  • TripAdvisor Travelers' Choice Awards 2018

Travel + Leisure


This gorgeous all-inclusive, adults-only resort has an amazing location on Cancun’s widest beach and is within minutes of the best shopping and nightlife in town. No matter which suite you choose, you’ll wake up every morning to ocean views from your balcony, and spend your evenings soaking in a private whirlpool tub for two.



The former Royal Cancún was rebranded at the end of 2013, and though rooms now have a brighter look, the outstanding amenities and attention to detail remain essentially unchanged and extraordinary for an all-inclusive. adults-only, all-suites hotel a sybaritic pleasure.

Frommer's Very Highly Recommended



Luxury is the focus at this high-end, adults-only resort, where every room has mahogany furniture, Jacuzzis, ocean views, balconies with hammocks, and 'magic boxes' that allow room service to be delivered without ever opening the door.

Fodor's Choice


Suites appear updated and buck traditional room layouts with a centrally located bed and spacious balcony (some are even swim-out). The bathrooms boast massive walk-in showers and Jacuzzi tubs with killer views. The quality of the food is surprisingly good and varied, including the convenient 24-hour VIP lounge.



Located in the heart of Cancun’s Hotel Zone hugging the turquoise Caribbean Sea, the recently opened Hyatt Zilara Cancun is the first Hyatt-branded adult-only all-inclusive resort. The AAA Four Diamond Resort houses 307 spacious suites including 17 swim-up and seven presidential suites.

Other Awards

  • AAA/CAA Four Diamond Awards 2019
  • TripAdvisor Travelers' Choice Awards 2018

Guest Reviews

A hotel's guest rating is calculated using data provided under license by TripAdvisor. A total of 7228 have reviewed the Hyatt Zilara Cancun, giving it a rating of 4.5, on a scale of 1-5.

TripAdvisor Travel Rating: 

TripAdvisor Travel Rating: TripAdvisor Traveler Rating 4.5 based on 7228 reviews 4.5 (based on 7228 reviews)

Guest Rooms

Suites at Hyatt Zilara Cancun feature mostly white interiors with dark wood furniture and tile floors. All accommodations have balconies or terraces with hammocks and ocean views, plus 42-inch flat-screen TVs, discreet room service delivery boxes and two-person hot tubs. In the bathrooms, guests will find rain showers and dual sinks. For personal beach butlers, exclusive access to a chef's table dining experience, premium alcoholic beverages and free domestic and international phone calls, travelers can upgrade to a Hyatt Club Level suite.
  • Complimentary Wi-Fi offered throughout resort
  • Select accommodations include swim-up access to semi-private pool
  • Presidential Suites have steam showers, exclusive beach cabanas, telescopes and separate living and dining rooms

Standard room size653 square feet

  • Internet (free)
  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Wireless Internet
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

Hyatt Zilara Cancun is located in the heart of Cancun's Hotel Zone on a wide stretch of beach. The all-inclusive, adults-only property sits 9 miles southeast of downtown Cancun's shops, bars and restaurants. Additional boutiques and eateries can be found within walking distance of the resort and at La Isla Shopping Center, which is less than a mile away.
  • Approximately 13 miles northeast of Cancun International Airport
  • Off-site excursions can be arranged through on-site travel agency (charges apply)
  • Free loaner bikes and valet and self-parking available
  • Airport transfers offered for a fee
  • 24-hour valet parking (free)
  • 24-hour self-parking (free)
  • Airport shuttle (with fee)
  • Car service (with fee)

Within walking distance of:

  • Grocery store
  • Movie theater
  • Theater
  • Shopping
  • Bus stop
  • Train station
  • Subway/metro stop
  • Restaurants
  • Beach


Hyatt Zilara Cancun has six on-site eateries, including Chef's Plate, a six-course chef's table dining experience available for guests staying in select upgraded accommodations. For international flavors, travelers can dine at Spice, and visitors will find Caribbean fare at the open-air Pelicanos. Asiana dishes up sushi, sashimi and teppanyaki classics. Mexican specialties are available as well at Maria Marie and La Adelita Cantina. And for cocktails, guests can choose from five bars and lounges. All meals and beverages, including room service, are covered by the property's all-inclusive rates.
  • On-site coffeehouse with grab-and-go pastries and coffee drinks available
  • Room service offered 24 hours a day
  • Infinity pool has swim-up bar
  • Hyatt Club Level suites include unlimited premium drinks

Number of restaurants6

Cuisine TypesBuffet, Asian, American, Mexican

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • Free breakfast


Hyatt Zilara Cancun has two free-form pools. The beachfront infinity pool has a swim-up bar, in-pool lounge chairs and two attached whirlpool tubs, while the adjacent activities pool features an Olympic-size lap lane and a pool volleyball net. An additional volleyball area is available at the beach.
  • Free poolside and beachside cabanas available; exclusive beach cabanas reserved for select Hyatt Club Level suites
  • Motorized water sports equipment can be rented for a fee
  • Hyatt Club Level suites include personal beach butlers
  • Family pool
  • Infinity pool
  • Whirlpool/hot tub
  • Adults-only pool
  • Lap pool
  • Wading pool
  • Lazy river
  • Seasonal
  • Indoor
  • Outdoor
  • Indoor/outdoor combo
  • Pool bar
  • Lifeguard on duty
  • Poolside service
  • Waterslide
  • Deck chairs or cabanas


The Mayan-influenced Spa at Hyatt Zilara Cancun features multiple oceanfront treatment areas, as well as a sauna, steam room, plunge pool and beauty salon. Massages, body scrubs and wraps, facials and hair and nail services are offered, as well as a traditional Mayan Temazcal Sauna experience, which is performed by a local shaman. Specialty treatments like couples massages and men's facials are also available.
  • Spa open daily from 8 a.m. to 8 p.m.
  • Multiple couples packages offered
  • Beachside massages available

Services offered:

  • Massage
  • Facial
  • Body treatments (i.e. scrubs, wraps)
  • Salon services
  • Outdoor treatment area
  • Steam room
  • Sauna


The fitness center at Hyatt Zilara Cancun offers cardio and weight-training machines, plus a Pilates studio and yoga room. Outside, guests can enjoy free tennis lessons at the tennis court or swim laps in the resort's activities pool, which features an Olympic-size lap lane. Complimentary fitness classes include yoga, water aerobics and Pilates.
  • Fitness center open 24 hours a day
  • Personal training sessions can be arranged for a fee
  • Free loaner bikes provided
  • Beach and pool volleyball available
  • No nonmotorized water sports equipment offered
  • Weight equipment
  • Cardio equipment
  • Yoga mats
  • Free fitness classes
  • Premium fitness classes (with fee)
  • Bicycles (free)
  • Tennis (free)
  • Guided runs
  • Paddle boats
  • Motor boats (with fee)


Nearly 7,000 square feet of indoor and outdoor event space is available at Hyatt Zilara Cancun. Six meeting rooms are offered, including an executive boardroom with space for up to 25 people. Audiovisual equipment and on-site technical support can be provided.
  • On-site business center available
  • All business groups receive complimentary welcome drink, hors d'oeuvres reception and buffet-style dinner with open bar
  • Free Wi-Fi available throughout resort

Number of meeting rooms6

  • Business center
  • Meeting rooms
  • Meeting and event planners available


Weddings with up to 350 guests can be accommodated at Hyatt Zilara Cancun. The resort's largest venue is the combined Arena, Sol and Mar Ballroom, which features a dance floor and stage. Additional venues include an oceanfront gazebo, a poolside gazebo and a wedding chapel. Five wedding packages are offered, the most basic of which is free for eloping couples who stay six or more nights. The free For Just the Two of You package includes bridal flowers, a sparkling wine toast, a wedding cake and officiating services. The Intimate Elegance package is also free for weddings with up to 10 guests and 15 room nights booked. Upgraded wedding packages feature extra inclusions like select spa treatments for the bride and groom, live ceremony music, photography and videography services and catered reception dinners.
  • On-site wedding planners assist with all ceremony and reception details
  • Preview package offered for couples interested in touring property and sampling on-site catering before booking a wedding package
  • Wedding chapel can accommodate up to 20 people
  • Honeymoon, anniversary and vow renewal packages available

Maximum wedding guest capacity350

  • Hotel hosts weddings
  • Outdoor space for weddings
  • Wedding planners available

Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know. If you are interested in obtaining a badge to display on your website or in other media, please contact us.

Find the Best Price

at the Hyatt Zilara Cancun

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.