Hyatt Zilara Cancun

Blvd. Kukulcan Km 11.5 Zona Hotelera | Cancun, Maya Riviera & The Yucatan 77500  [SEE MAP]Cancun, Maya Riviera & The Yucatan  [SEE ADDRESS]
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Courtesy of Hyatt Zilara Cancun

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at the Hyatt Zilara Cancun

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Guest Reviews

TripAdvisor Traveler Rating 5

Excellent hotel!

Jun 17th, 2019

Beautiful hotel, so relaxing. View from the room is marvelous. Pool is so refreshing. Food was great, but the staff. BEST STAFF EVER, from the receptionist to the waiter's to the house keeping and all in between. My wife and i felt so special and welcomed. By far the best hotel i stayed in. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Just Not the Same

Jun 17th, 2019

We came to the Zilara to celebrate my best friends' 40th Anniversary. The four of us had been there last when it was The Royal. Things sure have changed. It's not just that stupid liquor policy. No beer or harder liquor before 11am. You can get a bloody mary and mimosa for breakfast starting at 9am. But the fact that you can't take any food out of the restaurants (food you've already paid for). But they don't supply any paper products such as plates for you to take some food. But these are the same plates that you get when you order room service. Oh well. Also the food is not that good. It seemed as though everyday (except dinner) was the same at the restaurant inside Spice. I got tired of it. As far as visiting their sister property Hyatt Ziva, you can only go once for dinner from 6pm and then you have to leave by 11pm. Again, this was a what??? The beach and the pool are still exceptional and very well taken care of. The Zen Spa is really nice too. All of the people that work here are wonderful. You couldn't ask for a better group. They kept things lively and always wanted to know what they could do for you. Ivan, David, the list goes on and on. I guess I just didn't like the vibe of the place now. Thanks for a great week, but we'll be staying somewhere different from now on. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Okay

Jun 17th, 2019

Almost same exact hotel as Hilton PDC because they are both Playa. Same restaurants, rooms, and pool tiles. Needs maintenance. They were repairing tiles in the lobby but also need to regrout the entire pool. Their new AC system won’t take the room below 74.5 F(referred to as standard by front desk) So just know that ahead of time. Spa is great! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

We visited here for our honey moon, and we can enjoy everything!

Jun 15th, 2019

Thanks to their hospitality, we can enjoyed very well during our staying. Many choice of restaurant, drinking without limit, beautiful pool and sea, and especially gentle hotel staffs! Thanks for everything. We hope come back again! Restaurant spice , Carlos Martinez was perfect. Muchas gracias! MAKI&POPO 新婚旅行で利用しました。とても清潔で、行きとどいたおもてなしを受け、感激しました。レストランの料理もとても美味しく、飲み物も飲み放題でとても贅沢な滞在でした。ホテルスタッフの方も、素晴らしいおもてなしをして頂き、とっても楽しい、あっという間の滞在となりました。難点を言えば、食べ放題飲み放題でぐーたら生活になるので、気を緩めると太ります! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Relaxing vacay!

Jun 15th, 2019

Hyatt Zilara Cancun is such a special place. The beach is a little rough with the big waves and has lots of seaweed but what a beautiful sunrise every morning. The main asset of this hotel is the staff. I would like to commend Enrique from check-in, he was very friendly and even gave us a tour of the 2 rooms to compare the view if it’s worth the upgrade or not. The food was great especially the steak at Pelicanos and desserts at Maria Marie. My favourite part of this vacation is the Zen Spa. I got one of the best massages of my life from Mariel. Rosy and Hilda are such sweethearts, they took good care of us. Can’t wait to return just to go to the spa again. TRIPADVISOR.COM USER