Hyatt Ziva Cancun

Blvd. Kukulcan, Manzana 51, Lote. 7 Zona Hotelera | Cancun 77500  [SEE MAP]Cancun  [SEE ADDRESS]

Courtesy of Hyatt Ziva Cancun

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Family-friendly, all-inclusive resort
Check-in can be a bit slow, according to past guests
Hyatt Ziva Cancun is an all-inclusive resort located on the white-sand beaches of Cancun. Guests who stay here receive complimentary meals at nine eateries and free drinks at seven lounges and bars, including a local microbrewery. There is also a KidZ club, three infinity pools that overlook the Caribbean Sea, snorkeling gear, beach and pool cabanas, beach volleyball courts, a tennis court, live entertainment, a spa and a fitness center with Pilates classes. The 547 rooms and suites start at 483 square feet and feature terraces or balconies, complimentary minibars, free Wi-Fi access, flat-screen TVs, marble bathrooms with separate showers, king-sized beds and an additional queen-sized sofa bed. Recent guests said this Hyatt is an excellent choice for vacationing families, given all of the kid-friendly amenities, but couples also said this is a great place to reconnect over cocktails, salsa dancing and couples massages. Plus, many recent vacationers described the service throughout the property as stellar, though several mentioned check-in was slow. Another perk, though, is that this resort is under the Hyatt brand, meaning members of the loyalty program can accrue or redeem points while staying here.
Hotel Class
Property Type
All-inclusive resort, 547 rooms
Primary View



  • 4.5Hotel Class
  • GREATCritic Rating

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Critic Reviews

Other Awards

  • TripAdvisor Travelers' Choice Awards 2019


With a scenic location on two pristine white-sand beaches and a wealth of features and services, the massive, all-inclusive Hyatt Ziva Cancun is a great luxury choice for both families with kids and couples wishing to relax.



This is the only all-inclusive property in the area with a brewpub on premise, which showcases a rotating selection of house-made brews.

AAA/CAA Four Diamond Awards 2019



The food is surprisingly good for an all-inclusive.

Travel + Leisure


If you're planning a group getaway, this is the place to stay. The resort has [multiple] restaurants and three lounges, as well as a whole menu of complimentary activities.

Travel + Leisure World's Best Awards 2019

Other Awards

  • TripAdvisor Travelers' Choice Awards 2019

Guest Reviews

A hotel's guest rating is calculated using data provided under license by Tripadvisor. A total of 9334 have reviewed the Hyatt Ziva Cancun, giving it a rating of 4.5, on a scale of 1-5.

Tripadvisor Travel Rating: 

Tripadvisor Travel Rating: Tripadvisor Traveler Rating 4.5 based on 9334 reviews 4.5 (based on 9334 reviews)

Guest Rooms

Guest rooms and suites at the Hyatt Ziva Cancun feature neutral color palettes and bright accents. Sleek light wood furniture and cool tile flooring creates a contemporary, fresh feel. Bathrooms have luxurious touches like granite countertops and rainfall showerheads. All rooms have private and furnished patios with ocean or garden views. Ground-floor suites have swim-up access to private pools (all inhabitants must be 13 years of age or older.)
  • Some rooms feature front row views of the on-site dolphin habitat
  • Adults-only Turquoize Suites offer upscale room amenities (like outdoor Jacuzzi tubs and tablet technology), a private check-in desk and access to amenities at the nearby adults-only Hyatt Zilara Cancun
  • Club-level rooms include premium liquor packages, an exclusive concierge lounge with refreshments and spa discounts

Standard room size483 square feet

  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Internet
  • Wireless internet
  • Free internet
  • Fee for internet usage
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

The Hyatt Ziva Cancun is located in the city’s central Hotel Zone on a peninsula in between the Caribbean Sea and the Gulf of Mexico, showcasing panoramic ocean views. The resort caters to families with children, but also offers quiet adults-only areas for couples to enjoy as well. The secluded beachfront property is surrounded by other upscale resorts, about 9 miles east of downtown Cancun.
  • The Cancun International Airport is about 15 miles southwest of the property
  • The resort partners with neighboring Hyatt Zilara Cancun resort to offer more adults-only amenities and services
  • 24-hour valet parking (free)
  • 24-hour self-parking (free)
  • Airport shuttle (with fee)
  • Car service

Within walking distance of:

  • Bus stop
  • Restaurants
  • Movie theater
  • Train station
  • Beach
  • Theater
  • Subway/metro stop
  • Grocery store
  • Shopping


The Hyatt Ziva Cancun has a whopping 17 bars and restaurants available on-site, including a fine dining French restaurant, an open-air buffet, a coffee shop, a 24-hour snack bar and a brewery. Kids of all ages will love Pasteles ice cream parlor, but adults might prefer instead to sip their sweets at the Juana Margarita, where they will find more than 25 tequila varieties and an informative “tequillier.” Private dinners on the beach can be arranged.
  • The beachfront Bar del Mar is reserved for Club-level guests only
  • The rooftop Punta Vista bar and the La Bastille restaurant are for adults-only
  • Live entertainment is provided nightly at various outlets

Number of restaurants8

Cuisine TypesBuffet, Asian, Italian, American, Mexican, Latin American, French, Spanish

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • free breakfast


The resort has a main pool, an adults-only pool, a kids pool and two hot tubs, as well as an expansive beach on the Caribbean Sea. Guests staying in swim-up suites also have private pool access. Chaise lounges, umbrellas and towels are complimentary at each pool area. A swim-up bar with frozen cocktails is available at the main pool, and fresh seafood specialties are served at the beachfront Habanero Cevicheria.
  • Pools are open from 7 a.m. to 8 p.m. daily
  • Private cabana rentals include a bottle of Champagne
  • Lifeguards provided at the beach only
  • Lap pool
  • Wading pool
  • Lazy river
  • Family pool
  • Infinity pool
  • Whirlpool/hot tub
  • Adults-only pool
  • Lifeguard on duty
  • Poolside service
  • Waterslide
  • Deck chairs or cabanas
  • Pool bar


The Zen Spa facility at the Hyatt Ziva Cancun has a slew of amenities and services to keep guests busy for days. Guests are pampered with hot and cold plunge pools, a hair and nail salon and 13 indoor and outdoor treatment rooms. Services range from massage and body wraps to facials and aqua-therapy. Many treatments incorporate Ayurveda techniques and ancient indigenous ingredients and rituals (like the Green Coffee Wrap) for a truly authentic cultural experience.
  • Couples treatments available
  • A menu of specialized children's and teen services is provided
  • Open daily from 8 a.m. to 8 p.m.

Services offered:

  • Massage
  • Facial
  • Body Treatments (i.e. scrubs, wraps)
  • Salon services
  • Outdoor treatment area
  • Steam room
  • Sauna


The Ziva brand’s KidZ Club offers a variety of supervised children's activities. A full schedule of pool games, video games, crafts and water sports entertain kids for hours while parents take a breather. A unique kids wading pool with a playground is provided to keep splashing and shrieking away from sunbathers. The hotel is also home to Pasteles, an on-site candy and ice cream parlor with a chocolate fountain that flows until midnight.
  • KidZ Club is open daily for children ages 4 to 12
  • Babysitting services available for a fee
  • Specialized spa services for kids and teens are offered
  • Kids Club
  • Free Kids Club
  • Fee for Kids Club
  • Cribs
  • High Chairs


The Hyatt Ziva Cancun has a spacious fitness center that overlooks the pool deck. A full range of workout machines, exercise balls and fitness classes like yoga and aerobics are available. TVs, towels and water are provided for free. A locker room facility with showers is also available. Daily outdoor activities include tennis clinics, water volleyball, dance lessons and scuba diving lessons.
  • Personal trainers available on-site from 6 a.m. to 9 p.m. daily
  • Must be 18 or older to use the fitness center
  • Fitness center open 24 hours
  • Weight equipment
  • Cardio equipment
  • Yoga mats
  • Free fitness classes
  • Premium fitness classes (with fee)


The hotel has 16,000 square feet of indoor and outdoor event space for meetings, conferences and other corporate group functions. Meeting and breakout rooms can be arranged in a wide variety of seating styles and are equipped with basic supplies like flip charts, pens, audiovisual technology and catering stations.
  • Complimentary Wi-Fi is available throughout the resort
  • On-site group coordinators help organize team-building activities and excursions

Number of meeting rooms12

  • Business center
  • Meeting rooms
  • Meeting and event planners available


From the quaint Cliff Gazebo to the 6,000-square-foot Elements Ballroom to the picture-perfect Sahara Beach, the Hyatt Ziva Cancun can accommodate weddings of all shapes and sizes with the brand’s signature “Service From The Heart” attention to detail. All wedding packages include a bridal bouquet, symbolic ceremony, Champagne toast, wedding cake and late checkout for the newlyweds.
  • Most venues available until 11 p.m.
  • Honeymoon and anniversary discount packages available

Maximum wedding guest capacity400

  • Hotel hosts weddings
  • Outdoor space for weddings
  • Wedding planners available

Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know. If you are interested in obtaining a badge to display on your website or in other media, please contact us.

Find the Best Price

at the Hyatt Ziva Cancun

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