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Best hotel in Cancun!!
Aug 11th, 2020
I stayed here in august 2020, it was my second time in Cancun and my experience this time was so much more amazing thanks to the staff!! The entertainers, especially Carlos (Madrid) and Alex were so welcoming and actively tried to get all the guests involved in the activities. They made an effort to talk to all the guests and get to know them. The hotel is also amazing, clean and the rooms are very modern. I will definitely be coming back here ASAP. TRIPADVISOR.COM USER
In a dated property, Its is the people who makes the difference!
Jul 30th, 2020
After confinement, my family and I were eager to take a much needed break from our "break", and after reading a few reviews we opted for Iberostar Cancun. Although cleanliness standards were well outlined and kept, the hotel lacked a lot of warmth. NO evening shows and very little entertainment. We might had a well rented a villa back home for a fraction of the price! Waiting staff need to be more approachable, and smile more often. Entertainment staff who are NOT there to entertain, but to talk among themselves need ridden of. I thought I booked a 5 star hotel and It is uncomfortable to see staff with Old, work and dirty shoes, torn shirts, as if they begging to be "tipped". I worked in the entertainment industry myself and It's sad to see young, hungover youngsters floating around the pool pretending to be "entertaining" when they obviously have Zero interest in their guests. Two guys though made a big Difference, Carlos (waiter or server) and Franco (or Francisco? Entertainer). They always greeted everyone with a smile, they carried their duties in a way we , as first time guest felt more than appreciated. Franco was a true "gentle-man", always helpful and smiling. We did not get the chance to say goodbye to neither of them but will definitely come back to Cancun, we just hope you hire more animators like Franco! TRIPADVISOR.COM USER
Iberostar stay review
Jul 16th, 2020
Great stay at Iberostar and great animation team, having much fun and joy with multiple game entertainments. Specially, we had good and close relationship with Osvaldo, great chat about mexican culture and competing in many games. TRIPADVISOR.COM USER
Can't wait to return!
Jul 11th, 2020
Best Hotel experience I've ever had! I went with my partner and had a wonderful, romantic couples holiday but I'm now planning a family holiday for next time. I just have to share this place with my family. Food 10/10, Staff 10/10, Facilities 10/10 etc etc TRIPADVISOR.COM USER
Jun 25th, 2020
During this period, when we faced the problems generated by covid19, hotels and airlines had to cancel all reservations. Most issued limited-time vouchers for post-pandemic bookings. The IBEROSTAR hotel group, regarding my reservations from 2020 in Cancun and Havana, had a policy of full refund of the amounts paid in advance. This fact offered me the possibility to make a new reservation at any of the hotels in the Iberostar group. As a tourist, I have always felt and appreciated the care and concern of my Iberostar partner I would like to express my respect and appreciation for the professionalism of the Iberostar Group. I want to thank everyone, but especially the group of agents from Mallorca (Jana [-], Diana [-], Delphine [-], Flor [-]). My collaboration with the Iberostar Group has always been a pleasure and I will continue it Bravo Iberostar Anca IVANESCU TRIPADVISOR.COM USER
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