IBEROSTAR Grand Hotel Paraíso

Carretera Chetumal - P. Juarez Km 309 | Riviera Maya, Maya Riviera & The Yucatan 77710  [SEE MAP]Riviera Maya, Maya Riviera & The Yucatan  [SEE ADDRESS]
Credit

Courtesy of IBEROSTAR Grand Hotel Paraíso

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at the IBEROSTAR Grand Hotel Paraíso

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Guest Reviews

TripAdvisor Traveler Rating 5

The best place in the world

Sep 16th, 2019

The entertainment team I was fun and fantastic, thanks Aaron, Oscar, Adrian, Daniel, Tsunami, Orlando, Nicole, Getsamani and Enzo the boss Thanks for all the hospitality and joy. I love the Entertainment team are the best in the hotel😃😃😃 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Grand Service and Food, Grounds !!

Sep 16th, 2019

Great Resort, truly top notch Service . Great Staff, Entertainment Team Exellent! Food quality way above of your typical Resort Food. Rooms are Elegant and Always Kept Clean. 2 cleaning periods Per day. Butler Service Spot on. Beach is not great at all but you can always walk to next door sister resort where beach is way better than the Grand. Its a Relaxing Atmosphere of a resort, if your looking to party all night stick to The Hotel Zone. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

5 star luxury for sure!!

Sep 15th, 2019

After seeing so many 5 star reviews on here I thought this is the perfect place for my mom and I. Thank God I followed my gut. This place was amazing! When you walk in, literally what comes to mind is GRAND! Everything is so grand and beautiful! They are constantly working on all the little details and it shows. Our butler Luis was the best! He was so attentive and always seeking our feedback. Jesus at the pool made everything so comfy to relax. Tsunami, Orlando and Aaron were so nice, friendly and outgoing. They each really make you feel like your special. Concierge service was such a great help, Lily was super sweet upon our arrival. All of the bell men and guys in the golf carts transporting us around the property went so above and beyond. The food was to die for! The breakfast buffet had more food than anyone could ever dream for. Room service was killer too. So good. It's been 2 weeks since we've been back and I still remember their names. Can't wait to go to another Grand property. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

5 Star Service at a Great All Inclusive Resort

Sep 14th, 2019

Just completed a short (5 night) vaca at the Grand Paraiso. Adult only, all inclusive. The property is very, very nice. The management was invisible, as the staff was excellent, and management stayed out of the way. The beach was raked daily. There are excellent shade/cabana structures in both locations. The service staff at the beach and the main salt water pool were top notch, and there were no issues. Both the main and the smaller pool area buffet style restaurants are excellent, with a good selection and some adventurous items (kobe beef, octopus skewers, etc). One can also order off a menu. So, you can get cold shrimp off the buffet, or order grilled shrimp off the menu. Room service (24 hour) was on time and very good. Maid service was excellent (towels as swans, rose petals, etc). We paid extra for the Star Prestige service, it was worth it. The Star service includes a private check in area, a separate concierge (arranged excursions effortlessly), and preference on dinner reservations and better wines and liquors (bombay gin, grey goose vodka, etc vs bar grade stuff). The spa is excellent. The only area that could be considered an issue is the specialty restaurants - the food and service is fine, but booking a space is difficult, as not all of the restaurants are open nightly. Maybe it was a seasonal issue? Lots of demand, not much supply. Book early. Grand Paraiso is the equivalent of an upper grade cruise ship, with a beach. Highly recommended. We will go again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Grand stay at the Grand!!

Sep 13th, 2019

What a wonderful stay we had! From the food at not only the buffet, but room service, and all the restaurants it was all wonderful!! The resort itself was beautiful!!! Ocean view room was an added bonus and the sunrise right outside your balcony was breathtaking. We spent most days by the pool and the entertainment team specifically Oskar, Getssemani, and Nicole during our stay at the grand Paraiso was top notch!! We enjoyed our accommodations and hospitality provided! The front desk staff were all very helpful as well. Just walking around the resort was beautiful itself. We will find ourselves back here again very soon!!! TRIPADVISOR.COM USER 

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