IBEROSTAR Grand Hotel Paraíso

Carretera Chetumal - P. Juarez Km 309 | Riviera Maya 77710  [SEE MAP]Riviera Maya  [SEE ADDRESS]
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Courtesy of IBEROSTAR Grand Hotel Paraíso

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Guest Reviews

Tripadvisor Traveler Rating 5

The Best Holiday

Nov 24th, 2020

I visited in the days leading up to Thanksgiving. The weather was perfect and the location was fabulous. The staff at Grand Paraíso was fantastic. They were attentive and personable. Aaron and Angel with the entertainment team kept us busy and having fun poolside. Come visit and you will not be disappointed! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

The Amazing Holliday

Nov 24th, 2020

It’s been a fun vacation! Service was amazing all the way around! From the butlers who took care of the areas around the rooms, the people at the buffets/restaurants, and the entertainment team (Aaron and Angel) who made it just a bit more fun! Vibes were great! Good drinks. Very kind staff. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Staff is Trying Hard, but Management is Not

Nov 24th, 2020

This was our second trip to the Grand Paraiso. The property was beat up from the 2 recent hurricanes. The staff was excellent, and for the most part, really tried to serve. However, management is not focused on the customer experience. Staff was misinformed/uninformed about restaurants, events, etc. The hotel needs to focus on reconstruction. All 4 spas around the main pool were cold, and were dirty and had limited spa action (sand in the pipes?). The pool was under repair while we were there. The work was poor quality, and no visible oversight for any of the construction. Many restaurants were closed/rotated due to resort capacity and construction. Also, there are salespeople everywhere, trying to sell the “Club”. Not pleasant to run the gauntlet. Overall, not nearly the quality and execution of experience as last year. Summary: staff trying hard, management is failing. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great trip

Nov 24th, 2020

We had a great vacation. The hotel was clean, customer service was impeccable, drinks were strong, and the food was surprisingly fantastic for an all inclusive. We upgraded our room to overlook the ocean and we highly recommend you do the same. Paola at the front desk was helpful. Pool activities with Angel, Oscar, and Aaron were a lot of fun. It was our first time staying at an Iberostar resort, and we’ll certainly be back. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

It was not the best visit but it could have been better.

Nov 24th, 2020

We were in paradise for 4 nights and it was OK. The reception of luggage and guests with all protocols, temperature scanning and antibacterial gel. We went to the La Brisa for our lunch and it took them years to give us our food, after a long trip, the only thing you want is to eat and have a nap, but it seemed that we were going to have our nap in the restaurant because of the waiting time. The pool bar was closed and there were only two very nice ladies but they looked very stressed because they were the only ones in the pool to attend to all the guests there, you saw them running from one place to another and it seemed somewhat unpleasant to see that They don't have enough staff to serve you at the pool, and as in the restaurant, the poor ladies took a long time. But I want to thank Leticia and Maya for the great effort they have made. The entertainment is very good, we played bingo a couple of times with Aaron and he is a very nice person, also Oscar who always joked with us with his phrase "Don´t be lazy, be crazy" made us laugh and get up from our places to playing the pool games, it seemed that he was the leader of the team, he also presented the shows at night. Adrian from the star friends was very talkative and always told us about his adventures, all of them made us incredible days. At night they only had 2 restaurants open and the food was not very "gourmet" to say, in the Italian we returned twice the tomato soup because it was cold and despite that it was our favorite. The bar with Daniel is something incredible, he always made us a different drink. Let's hope that the next time we return all this changes and returns to make a true Grand as seen on their social networks. TRIPADVISOR.COM USER 

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