IBEROSTAR Grand Hotel Paraíso

Carretera Chetumal - P. Juarez Km 309 | Riviera Maya 77710  [SEE MAP]Riviera Maya  [SEE ADDRESS]
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Courtesy of IBEROSTAR Grand Hotel Paraíso

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at the IBEROSTAR Grand Hotel Paraíso

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Guest Reviews

TripAdvisor Traveler Rating 5

Great all inclusive stay!

Feb 27th, 2020

We came with friends, who have stayed at other Iberostar hotels, and we had a great time! The grounds is beautiful, food and drinks were great, and activities were always going on which we appreciated. Angel and Adrian from Star friends were especially fun! We went to the casino one night, cirque de soleil, and dinner at the various restaurants each night (make reservations). The drinks at the rhapsody bar were our favorite! If staying in the area, we would definitely recommend! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The Iberostar Grand Paraiso is Heaven on Earth

Feb 27th, 2020

Spent Valentine’s Day & our Anniversary at the Iberostar Grand Paraiso which is our 20 + trip since it opened in 2007. We return to the Grand several times a year to enjoy the beautiful property from the perfectly manicured gardens, to the exquisite ambiance, to the elegant rooms, the breathtaking views, and the delicious cuisine. However, what makes the Grand ever so Grand is the staff. They strive for and achieve excellence in personal service, but that does not adequately capture the heart and soul of the place. The Assistant Manager, Kay Huber, who is much respected for his leadership and work ethic by the entire service team, took the time to listen to our perceptions and share his priorities for the Grand. Our Butler Alonso provided exceptional personnel service as did Victor Chan who is the gold standard among butlers. Asael, Luis, & Ceclia worked relentlessly at breakfast and lunch to anticipate our every dining need. Alfredo the food supervisor and Wilmuth the beverage supervisor ensured our dining exceeded our expectations. Victor and Caesar at the Italian restaurant made our dining experience perfect. Mirna, our pool concierge, checked on us every day to ensure we had everything we needed. What impresses us the most is the positive attitude, professionalism, and personal interest in making everything during your vacation perfect. The staff works as a team and genuinely enjoys their jobs and each other. This positive vibe carries over to the services they provide, their personal interest in your every whim, and their desire to not only meet but exceed your expectations. The Grand is indeed paradise on earth. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect vacation!!!

Feb 27th, 2020

Just returned from an amazing week at the Iberostar Grand Paraiso resort. We have been to several all inclusives and this by far exceeded any previous trips. The Staff were amazing at all levels. Jerry, our butler was excellent. He attended to our every need no matter how small. Restaurants were very good and ALL the staff were always welcoming and accomodating, remembering small details that made it special, like bringing me tea before i needed to ask in the morning. Some names that we remember especially include Ilsa, Delphino, Hector, America, Kenny, Mirenda, to name a few. Others that we remember were Oscar and Ernesto at the members beach, and Jonathan at the pool bar. We attended the show every night we were there and the cast were far and away the BEST we have ever seen from the arial acrobatics at the circus show, to the the singers and musicians in the pop and rock shows, especially Victor the guitarist! All in all an Amazing trip. Thank you to all the staff who made it special TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Birthday in Mexico

Feb 26th, 2020

This was one of the best vacations ever. From the service at our arrival to the every day activities. Everybody is so nice and love to help with a smile on their face. The food is great! Our favorite restaurant was Toni’s. At the pool bar you will love Jonatan. He makes the best drinks. And for entertainment Aaron it’s the best.He not only has the best Bingo ever by the pool!! He also made my husband birthday extra special at the Rapsody bar, it was fantastic!!!! At the Mexican night we meet Sailin the animation assistant, she was very nice. He made sure we enjoyed our stay and mere entertained at all times. He is so sweet and we became friends! We will definitely come back and will make sure to tell all our friends to come! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Welcome Home

Feb 26th, 2020

When you first arrive, you will be "Welcomed Home". By the time you leave you will feel like you have been home. My wife and I have been twice now and will more than likely return again next year. The amenities are second to none but what really sets the Grand apart is the staff. They not only cater to your every need and whim but are kind and very interactive with the guests. Our butlers were Mariana and Gerado and they were fantastic, especially Mariana, that is not to slight Gerado, she remembered us from last year. Both took care of us and in some instances even anticipated our needs. One of the hostesses in the dining room was America. She was very special and spent a lot of time talking to us and patiently tried to help us with our Spanish. I must also give a shoot out to Fernando. He was our butler last year and from our first encounter with him we knew we had arrived at a very special resort. If you're looking for a place to relax and be pampered the Grand is the place. Most highly recommended. TRIPADVISOR.COM USER 

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