IBEROSTAR Paraíso Maya

Carretera Chetumal - P. Juarez Km 309 | Riviera Maya 77710  [SEE MAP]Riviera Maya  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Best all inclusive resort!

Jan 15th, 2021

This place is amazing!!! I don’t have 1 complaint. Check in process was a bit slow but otherwise... if you are looking for .... ...great drinks ...fun staff ...nightly entertainment ...large pool ...beautiful beach ...large rooms This is the place! They always had good food, many activities to partake in, entertainment at the beach or pool or areas where it is quiet. Great for kids and families as well TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Iberostar Paraiso maya

Jan 12th, 2021

Great trip! First time there as black members. Food was excellent! Very kid friendly and loved the shows for the kids at night (star camp) Prestige Lounge did a great job taking care of us. Everything we asked for they were on top of it. A big perk of members is having express golf carts to take you where you need to go The spa was great as well! Shout out to Graciela in Prestige Concierge. She made me feel like I was at home. Thank you Graciela! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great family Vacation for all!

Jan 11th, 2021

Great family vacation for all to her star friends are amazing the food was great the beach is absolutely fantastic the service and the rooms are amazing drinks are great when you go there make sure you go and see my friend Humberto! Tell him Danielle said Hi!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Could be better

Jan 11th, 2021

We just came back. We stood here 10 days. Honestly, we have mixed opinions about this resort. I never wrote any reviews. However, decided to write one. Juan-bar attended is funny and very loving, always smiling. Cleaning lady from 6306 is doing an amazing job. We have been to Riviera Maya at least 6 times. We were very disappointed when we found out on our own that buffets were closed our last 2 days, Thursday and Friday. People that work there give you a misleading info. I was forced to use their app. I’m sorry but when I go away I want to be disconnected from this world and I don’t want to use my phone at all. Our daughter is a very picky eater so the buffet was our life savior but not on those two nights. We went to see if we could get a spot for any restaurants, which we did, at Mexican restaurant. My daughter came out hungry. Food was amazing but not for my kid. We tried to book Japanese twice in 10 days, we were told it was all booked, and conveniently for them, they had availability the day that Wer were leaving. Have no idea why we weren’t able to get it... bed sheets smelled terrible, like if we were sleeping in the basement but comfy. Heavy set girl that makes crepes, wow, what a miserable person. Attitude, rolled eyes on me. I even tipped her once, she still acted like I owe her something. Was very uncomfortable asking her for food. I was always polite but that didn’t work for her. I gave her couple of days, I told my husband maybe she’s got something going on in her life. 5,6 days later she’s still full of attitude. I was asking my husband to get me crepes. I wasnt asking for her to dance when she sees me but attitude from her when I ask for food was totally unacceptable! Food overall was great, not sure why even people complained about buffets verity. If it wasn’t for my child we would prefer to stay at Iberostar quetzal in playa car. Same chain but what a difference. We came here because they have water slides and lazy River. If it wasn’t for my kid I wouldn’t come back here. By the way, this is first resort where you get 2 full size beds, I was so uncomfortable sleeping with my daughter on a full size bed, she’s 7. So we had to rotate with my husband, one night she slept with me and one night with him. Not sure why we weren’t offered an extra bed when we checked in, I found out few days before we were leaving that they can bring you and extra bed. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Paraiso Maya January 2021

Jan 10th, 2021

We had originally planned on visiting in May 2020 but rescheduled due to Covid concerns. Our visit in January 2021 proved to be a pleasant getaway from the cold midwest. The El Rancho Steakhouse an La Geisha were excellent and the buffets were fine. (Although we were rather disappointed the the buffet was closed for our last night there) Customer service was great and we had very little issue with language. The property was clean and we were upgraded to a superior suite at check in. Wonderful vacation and we will return! TRIPADVISOR.COM USER 

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