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at the Esperanza Resort & SPA

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Guest Reviews

Tripadvisor Traveler Rating 5

Fascinating place,that makes you want to come again and again.

Sep 12th, 2020

Real oasis of beauty and tranquility,there you can hide from the noise of city,relax and have a great choice from entertainment and a lot sport activities, And for those who like gather mushrooms,there is ideal place. There are a lot of them in their own ,well-groomed forest. The staff was exceptional courteous , heartily advising on all issues,.,communicating. The young administrator kindly helped me with a variety of problems. The spacious room and picturesque scenery from terrace was magnificent. The breakfast was copious,with wide choice of various dishes, fresh and delicious. I would defintly visit it again, Everything was overwhelming positive. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Weekend at Esperanza

Sep 8th, 2020

A very luxorious place. The staff is very polite and helpfull, the food is delicious. The whole family enjoyed the spa. Cofee in the room was great :) and the view from the balcony...10 points. Will be back soon! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Beautiful surroundings but not 5*

Sep 6th, 2020

I am surprised by the percentage of raving reviews and think they must have been somewhere else or the quality plummeted since they visited. On the positive: The site is located in a peaceful and beautiful area. The exterior is very well kept and you notice sport courts on the way down to the parking (tennis and basketball). Also there is a nice lake, to which the hotel and restaurant have a view. The staff is in general friendly and professional. The Spa offers towels and bathrobes and removes used items frequently. The toilette in the hotel room has interesting functionality- like you’ll find in Asia (flushing your bottoms, wind dry the same, warm toilette seat and “massage”). Tiles in the bathroom has electric heating in the floor. The bed was good and I slept well - good curtains and no disturbing direct sunlights in the morning. Breakfast looks delicate and the staff is helpful when getting hot food. Girls in the reception in hotel and spa was friendly and professional. The hotel has a lot of sports activities for guests, if you want something more than sitting/eating/spa. —- Areas for improvement —- Spa: Due to corona the access was claimed to be limited - however the spa was crowded when we were there (we counted 15-16 people in the open area). With this amount of people, there was a waiting line for everything- jacuzzi takes 4-5 adults, so if you are in, other people are waiting. This goes for the infrared sauna too (takes 2). The vitamin D lamps - one of these stopped working while we were there. Changing room very small: 2-3 people in the wardrobe and it is full - *one* single shower - it is good for a private house, but for a spa it makes a big bottleneck when people are changing/leaving. Also - 5 star spa with lots of small children running around? Maybe make a separate children area, and let adults relax in the (adults)spa? Does it compare favourably to the Fitus gym in Vilnius? Our company think not so. Hotel room: Family room has good size but it is begging for being refurbished. The interior and devices are from pre mobile phone area as the rooms has 3 old type phones including a wireless phone in the bath room. The shower area was a basic bath tub and cheap plastic wall (hinged, three sections) that squeak when you move it). It is a cheap product I would never put in my home, but you will find similar in 3 star hotels. The floor heating is uneven and not all of the floor has heating cables under the tiles (close to the wall, next to the bedroom). The room has poor sound proofing and we heard very well people above us walking in their room. Luckily they did not dance or have a party. The lock/handle at the bathroom in one of the rooms was almost breaking down (loose, close to falling off), showing lack of maintenance. Breakfast: 5 star breakfast and nothing to drink except coffee/tea? No juice offered at all, unless you asked in the bar - where you can pay for having juice with the breakfast. Maybe it is 5 stars service by soviet standards? The smoked salma was of variable quality- some good and some hard and really not edible. The food in general was ok-good, but what makes it 5*? I have had better breakfasts and service at 4* hotels - both in service and selections of food. Like a British guest noted after an earlier visit - there was nobody showing us the facilities - game room etc, no extra for feeling welcome, no extra fixing of the room for the afternoon/evening. We (needed) ask for transport of luggage from the parking lot to the hotel and after 4-5 minutes, a guy arrived and brought our things to the room (with me helping to carry from his golf car to the room). Same procedure for checkout - need ask for it - then you get the transport. This place need investments to be up to date and it need better maintenance. The place has a great potential, but need a bit of work. Would I go back? Not as it is now - there are better alternatives. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Tania

Aug 30th, 2020

Most beautifully located and very well maintained, Esperanza had certainly looked very promising. Excellent service and the quality of food made our dining experience unforgettable. However, there were few disappointments too. Firstly, we’ve discovered we had to park our car AND take the heavy luggage to our room ourselves-something unheard of if one comes to 5* hotel! Nobody never offered any help with luggage. Nobody never explained to us or even showed some facilities (for example, we came across “gaming room” by pure chance, only discovered it on our last day) or even tried to make us feel special or, at least, welcome! There were no tiny chocolates on our pillows-the kind the 5* places always offer their customers on daily basis. Room seemed very poor value-far too small for that price, and the window was so low, we could barely see the lake (yet that particular room was advertised on the website as “lake view”). Immediately upon arrival we’ve noticed that the back panel of the wardrobe is coming off-something quite shocking actually, considering the price we’ve paid. Staff were friendly but cold, and overall we felt as we were a burden to them, kind of difficult customers... We also noticed that some clients were treated differently, as if they were more welcomed and preferred. It was sad and uncomfortable. But! Restaurant staff and the beauticians were extremely helpful and professional, Overrated and overpriced, sadly, unlikely to come back TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Very good, but a little over rated

Aug 27th, 2020

Amazing views and spa facilities. Basketball and tennis courts. Room for 3 people was a little too small. Beds and mattresses were great and we had no problems sleeping every night. 5 Star room service and checking in every evening if we needed anything. There was some confusion with restaurant opening hours and we nearly missed our chance to dine at award winning restaurant. Food was very good, but we had not much to choose from with our dinner included package. I have to say that la-carte customers received more attention. Very good overall, seen it all and not getting I would like to come back one day feeling. 4 out of 5 from me. TRIPADVISOR.COM USER 

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