Iberostar Rose Hall Suites

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Guest Reviews

TripAdvisor Traveler Rating 4

Great Family Trip

Feb 25th, 2020

The resort was beautiful and the staff was so friendly and accommodating! Pineapple was AWESOME! So friendly and welcoming and a ball of energy. The food in the Italian restaurant was delicious and I loved the BBQ on the beach everyday. Everyday was a different menu and fun and convenient to eat poolside or on the beach. Would definitely stay here again and recommend to friends and family. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice vacation

Feb 22nd, 2020

We arrived around 5pm after spending over an hour going through customs/ immigration. The airport was very disorganized as they just picked random people to go through the faster line . Standing in line with two kids wasn’t pleasant at all . Once we arrived at the hotel we were greeted and immediately were checked in and our room was ready . Because of our long day we didn’t get to really check out our room bc we wanted to eat and have a few drinks . Once back in our room we realized the ac in our room was blowing out warm air and it smelt of mold and old cigarette smoke . We called the front desk and had someone come and fix our ac . The man said it would take a little while to cool down .. let’s say it was the worst night ever . The room was hot and stinky . We tried to take a cold shower to cool down and realized the shower was disgusting . We called the front desk at 2am . Meanwhile we could not sleep including our children . The beds were tiny and sunken in . I was considering leaving that morning and finding another hotel as I could not spend another night in that room . ... the day next we complained to the front desk again. They were very accommodating. They said come back at 12 and they will have another room for us . They gave us more then what I was expecting . Two double beds , a small living area and a separate room with a king size bed ocean front with no extra charge . What a difference !! I’m so thankful they were so helpful . As far as the rest of the trip we had a great time ! Beach was beautiful . The staff were very friendly . The food was good and the drinks were flowing . I would definitely go there again . Thanks to all the staff . TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful Family Vacation

Feb 21st, 2020

Family of 2 senior citizens,3 adults a 5 y.o. and 1 1/2 y.o. Reservations were made through a travel agent. Airport was busy but I do not believe you need Club Mobay. Rooms: spacious, clean. We stayed in the suites, there is a step down in every room so you should be careful. Pool: clean, nice, great entertainment and pool service. If you cannot use a lounge you can grab a chair from the activity area and it will stay there. Bathrooms were ok, they should be cleaned more frequently. They were often very wet. Food was very good. Servers were amazing. Rose-Ann in the Italian restaurant saw that my nieces liked the soup and offered to bring it to the Mediterranean restaurant for them the next day. She even remembered our reservation time and came to make sure they were OK and were eating! Entertainment was awesome. Daily activities, shows at night. Pineapple won my older nieces heart lol. The star club was great. My sister did not want to leave my niece there, but she was allowed to take part in all the activities and my sister was able to stay with her...t-shirt dying, foam parties you name it. The Iberostar super-ceded all of our expectations. We had a great time as a family. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Yet

Feb 21st, 2020

I apologize for such a late review as our visit was from 10/28/2019 through 11/5/2019: Because I am in the food and beverage industry that is where I always begin my reviews! Food/Restaurants: First I want to tip my hat to F&B Director Daniel Castillo. Mr. Castillo was on site what seemed like 24/7 in all restaurants and bar areas, he was extremely active and involved with staff in all locations ! We ate at Aunt Ruby’s Steakhouse, Solo Mio , Calabash and Miranda Hill Buffet and I can say as someone who knows - that the grade and quality of Beef, Pork, Lamb and Poultry that Iberostar uses in their dining facilities is excellent. I have been to 5 other resorts on the island and found quality at Iberostar better than the rest! Skirt Steak and Rib Eye Steak at Aunt Ruby Steakhouse we’re tender , tasty And fantasy. Lamb Chops and Lamb Bnls. Fillet at Solo Mio was tremendous as was the Lobster Risotto at Calabash! The Miranda Hill Buffet had extensive choices every night, with the selection of steaks, chops , seafood, turkeys, ham, ox tail , Italian station and different themed dining nights we could have eaten at the buffet every night and been more than satisfied!!! I don’t know how anyone could ever put in a review that the choices were the same all the time, this is not true! Also great job on the beach with the Seafood and Meat Paella!! To Daniel Castillo and your staff- Thanks for a wonderful 8 days of dining!! Check-in: Tashauna - Wow, wow, wow, what a professional, courteous, helpful extremely pleasant young lady! Tashauna made our arrival and check-in the smoothest and easiest of our 7 trips to Jamaica. We hope when we return 10/27/20 she is still there! Great job Tashauna!! Entertainment Team: What can I say except AMAZING!! Pineapple, Susie, Kevin Hart, Carlos and the entire team. They keep the mood upbeat and fun daily and nightly all over the resort. It doesn’t seem like they ever go home, always around and they truly love their jobs and it shows by their enthusiasm! We were there for Halloween and thee crew started working around 9:30am and they were all still working and participating in the Holloween Disco Party till 2:00am the next morning. Very hard working dedicated well managed team! Rooms: We stayed in room 3422 Junior Suite Ocean View, everything was absolutely perfect- the room service, housekeeping, views of grounds and full view of ocean! Rooms extremely clean, turn down service every night and staff extremely pleasant and willing to go above and beyond. Overall Staff: Everything who works on this resort was friendly, courteous, helpful, pleasant and willing to help with any needs, quest, issues! Never saw one staff member they was miserable, always smiling. Pools/Beach Beach was amazing, clean and well staffed for drinks beginning at 10:00am, never had to leave your lounger for a cocktail. Staff was covering partial sections of beach so each had their own section to work so you never had to wait! Pools we very , very clean. 5:00am every morning teams were cleaning pools and pool areas, all loungers , swim up bar! Hats of to Jules at swim up bar, him and his team were very organized and top notch, never waited for a drink and always remembered what you were drinking! Overall: This is a Family Resort but we were there in Oct./Nov. very, very few children-mostly adults! We had the best time of our 7 trips to Jamaica. We highly recommend this resort and will be returning again 10/27/20!! Can’t wait to see everyone again! Thanks Fred TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

First Family Trip

Feb 21st, 2020

The resort is absolutely breathtaking! I loved the grounds, the room satisfied all of my needs, and the view was to die for. I was pleasantly surprised with the amazing customer service that was provided. The staff was polite, helpful, and fun. I loved Peaches and Pineapple! The only downside to my trip was not having room service delivered on several occasions. The first time my date and I missed dinner on Valentine's Day we figured room service would be romantic and sufficient enough of a meal to replace dinner, however, our order never made it to our room. It also occurred the night before we left to return home. that was really displeasing. Overall, I would stay with Iberostar Hotels and Resorts again. TRIPADVISOR.COM USER 

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