Il Podere Hotel

Traversa Torre Landolina 11 | Syracuse 96100  [SEE MAP]Syracuse  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Awful

Oct 23rd, 2018

Arrived here with friends on a food and wine tour. Greeted by a friendly receptionist who informed us no food was available and the bar was shut. This was about 7.30 in the evening!!!! She did get us a couple of drinks from the closed bar and some crisps.We had been driving for over 3 hours so did not want to go out again as this hotel is in the middle of nowhere and a lot of the roads were flooded. The water was cold and it took a few visits to reception the next morning to finally get warm water.The safe in our room didn’t work and we were told it would be sorted but never was. Breakfast the next morning was really poor.Cold scrambled eggs and bacon which was never replenished and not enough for 6 people staying in the hotel!!!!! Miserable waiter who if he had smiled his face would have cracked. Very rude receptionist when we returned that afternoon telling us not to ring the bell at the gate and front door more than once !!!!!!!! The bar and restaurant were also closed that evening . Not that you would want to eat there anyway..... All 4 of us travel widely and have never stayed in such a dismal place. On the second day we were the only guests. I’m sure it’s a scam where they have taken money to restore these old farmhouses into hotels for a certain period of time and then say they are not a viable business so the owners get to revert them back to grand residences on government grants. The irony is they have a leaflet in the room saying you are not allowed to bring in your own food and drink !!!! Quite ironic as you can’t get anything to eat or drink. AVOID this place it’s dire TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Lovely hotel.

Jun 19th, 2018

Il Podere Hotel is a lovely hotel situated in a beautiful countryside. The view to that was beautiful from my bedroom. There is a nice swimming pool with cosy surroundings and a playground for the children. The breakfast and the service was very good. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Podere in need of Attention/Upgrade.

Apr 20th, 2018

Overrated. Lovely countryside location, but...... Room does not have wired wifi or wireless wifi. Only in common areas. Bedroom - we upgraded to a suite, but Air conditioner didn't work, bathroom needed huge upgrade. Plastic shower screen, hair dryer that burnt your hands. Up one step to help with water flow ! TV was in a cupboard, smallest ever in a hotel, with remote not working (turned out to be no batteries), which they knew about before we arrived. Huge wooden furniture - lovely to look at but enormous. We got used to the man in the next room snoring, but the animal in the roof space was interesting. Soundproofing limited. They have a great pool area, but....they let anyone in on a Sunday !!! And they are geared up for weddings - so avoid a weekend stay. Restaurant menu is limited and they didn't have some things on the menu, even though we were first in a very quiet dining room, but they wanted us to book. Breakfast was very basic- 2 star at best. Cooked food on our first morning, nothing the second morning. Basic continental, with cold meats, cereals, breads and cakes, with some fruit and yogurts. 4 star - on the surface it looks like it, lovely setting and grounds, with the ambience of a 4 star, but in reality - far less. Staff were lovely and engaging, but they need to offer more and have far less rigid rules. Would we stay again - NO, but if they upgraded their facilities yes. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Displeasing ... the service, shortages and no air conditioner!

Jun 19th, 2017

We were on an all-around Siciliy family holiday and we decided to stay for the night at a hotel close to Syracuse. We were looking at various hotels available around the area but were quite amazed by the alluring pictures and reviewes of this hotel, so we decided to book it. Walking in to and around this hotel felt like a walk in paradise, but soon after it turned into hell. We booked a Junior Suite for 4 adults, but when we walked in we immediatley noticed that this could only accomodate 3 adults. It consisted of a double bed and a single seater sofa bed. We politely asked the receptionist how come the room provided is for 3 and not 4 and if perhaps another single seater sofa bed can be provided. The receptionist offered us another double room, for which we were going to be charged additionally. Obviously, we weren't happy to pay more, but if that was the only solution, we were happy to proceed. But before accepting the offer, we asked if there is another room available with a double sofa bed and she immediately said yes, we have one on the ground floor. So I thought, why weren't we offered this immediately? We moved all of our stuff to the new room and settled in. We were quite happy with it, even though we noticed some shortages, which in our opinion shouldn't be visible in a 4 star hotel. There were big chunks of wall plaster underneath the window, basically this was coming off. The bathroom had no ventilation whatsover and the extractor was not even plugged in. We didn't complain about these shortages as we felt that they would not really impact us. When we were back to our room after dinner, we switched on the AC as the room was quite hot and stuffy. We noted that this wasn't functioning properly so we asked the recptionist about it. She informed us, that AC's are switched on from the rooms but it will be activated by the receptionist. Quite strange, never experienced such thing. We went to sleep and it turned out to be the most disturbing night ever. The AC was not functioning properly, the room felt like a sauna, the temprature inside the room was reading 31degrees. Half way through the night, I went to the reception desk to ask for a fan. There was nobody at the desk, but i could hear snorring coming from the hall. I looked around and found the receptionist on duty sleeping on the sofa. Funnily enough the ones who paid (i.e. us) could not get any sleep cause of the heat but the one who was getting paid was having the deepest sleep ever. I tried calling him but wasn't successful. When I went back to the room the others got really upset about this, so one of us, went back and managed to walk the receptionist up. He came to our room and apologised about the matter. He was very understanding and showed empathy. He said I can understand that the room was too hot to sleep in and that they do not have any fans to provide us with. He offered us another room but it only had one double bed. 1 bed for 4 adults isn't really a good solution, so instead, we left the door open as the corridor had lots of cold air. He also told us that he will speak to the managment in the morning and give us a discount for the inconvience casued. We managed to sleep from 5am till 8.30am (with the door open). That morning we packed our bags and left. During the check out we informed the receptionist about how bad the situation was etc. and that we had been told by the receptionist on night duty that we will be given a discount. She kept on insisting that a discount will not be given and in fact we weren't. At the reception desk, there were other clients who had the same issue and they complained about it too. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

NOT WHAT WE EXPECTED

Jun 19th, 2017

we arrived at the hotel around 8:30pm, we had dinner around 9 pm ... a bit of pasta and charged us 40 Euro per head which was very expensive considering we had only pasta. we booked through booking.com ( juniour suite which had to be a room for 4 people ) when we opened the room we found one bed and an armchair that opens up to a very small single bed , we went to receptionist and they changed the room again . we entered the new room which was ok but still not cleaned. we slept and all woke up in the middle of the night the aircondtion wasnt working, went to the receptionist which he was sleeping on the sofa and we couldnt wake him up . he woke up and said the aircondition is not working and he can give us another room but we have to sleep all 4 in one bed . we asked for a fan, they did not have . he told us they will talk to us in the morning for a discount. we woke up in the morning everybody complaining the airconditions were not working. the receptionist told us we had a problem but we cant give you any discount... didnt expect this from a 4 star hotel ... TRIPADVISOR.COM USER 

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