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at the Inn At Union Square
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Warm & Cozy
Dec 1st, 2020
Service goes above and beyond. Warm and friendly atmosphere. Walking distance to everything you need including all types of transportation. I have been coming to this hotel for the last 15 years and it never disappoints. Michael Madison WI TRIPADVISOR.COM USER
Wonderful customer service
Dec 1st, 2020
Decided to do a last minute getaway to the city and found this little cute place in sf. Great location right next to union square. Even got an upgrade since not too many people are traveling during CoVID. Big comfortable bed. Highly recommend. TRIPADVISOR.COM USER
Will stay here again
Nov 19th, 2020
We booked this hotel because of the raving reviews and we were not disappointed! From the surprise room upgrade to the complimentary champagne to the cleanliness of our room as well as the common areas, we were so impressed and will definitely be back. We enjoyed Morton's Steakhouse to go, while sitting in front of the fireplace. The location is awesome, with so much shopping nearby around the Union Square. Thank you for the wonderful hospitality! TRIPADVISOR.COM USER
Wanted to give it a higher rating
Oct 21st, 2020
Overall, this could be a really great place to stay. They just missed on some little things that were really frustrating. It has a great location, is very clean and quiet. The room itself was beautiful and comfortable. But, I was very frustrated that we were not told they weren’t offering breakfast or their reception in the evening until we arrived. I know the website said some services were limited because of Covid but I didn’t realize that limited actually meant non existent. On day 3 of our stay we asked for someone to come make up the room but they only half did it. The bed was never made and the bathroom wasn’t cleaned. Upon checkout, I mentioned my disappointment and was told then that they were only cleaning rooms on request. Again, would have been nice to know at check-in. Finally, it is important to know that this hotel has no air conditioning. Normally it wouldn’t be an issue but it was 93 degrees our first day in San Francisco. Trying to sleep that night was miserable even with the windows open and the ceiling fan on full blast. TRIPADVISOR.COM USER
Oct 6th, 2020
This is my second time staying at the Inn with my boyfriend and we absolutely love it! We’ve stayed pre-COVID and loved the amenities like the wine hour and free breakfast. Although it’s a bummer they didn’t offer that during this time, we completely understand. The staff is always friendly and very helpful. We personally love the location, and it’s a close drive to other parts of the city. Although due to COVID a lot of things close early or aren’t open in San Francisco. But we can’t wait to go back, and hopefully we’ll be back for another little getaway before the end of the year! And we also can’t wait for things to go back to “normal” to enjoy there great amenities! TRIPADVISOR.COM USER
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