Inn and Spa at Loretto

211 Old Santa Fe Trl | Santa Fe, NM 87501-2106  [SEE MAP]Santa Fe, NM  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

nice place, needs update

Feb 14th, 2020

nice hotel, good ambiance, near centre of town, friendly frontdesk, bellboy and valetparking, bar and restaurant are ok, not cheap; only problem they have to solve is that rooms are old fashioned and need a decent, spacious and contemporary bathroom; the elevator takes more time than your breakfast…... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Real Flaws on this Sentimental Favorite

Feb 10th, 2020

I love Santa Fe, having lived there, and know it to be an icon of the Southwest and that Loretto is a jewel of the city. So I looked forward to our stay while visiting SF on business. The hotel is beautiful but a few issues were a hang up. 1. The vanity area in the bath was quite small with tiny shelving. Not an easy situation. I called to get a small end table for putting my things on and they sent up a luggage rack. Made do with that. 2. The in-room heat system was really old and noisy. We elected to turn it off entirely while so we could sleep. The room was frigid when we woke, but we made do. 3. The Inn at Loretto is no sort of green establishment. While I appreciated the use of the warm pool in February I was really disappointed to see they put NO insulation cover on it overnight. Why? It might actually save them money on heating (and New Mexico's electric power is still coal dominated...sad.) 4. The housekeeping staff awkwardly walked in on me at 8:30 am... another morning they came during our absence but rearranged things where I'd put them on purpose for our comfort. We then elected to put on the "do not disturb" hang tag which rattled against the door all the next night, due to a draft in the hall. Sigh. I hope the Loretto makes some improvements. It should live up to its high rating and really WOW the tourist trade. It's a gorgeous hotel. And generally the service was fantastic. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Extremely DISAPPOINTING!

Feb 5th, 2020

We checked in 12/24/19 and immediately checked out the next morning. The lobby and hallways were full of people walking or carrying their dogs and the property, including our room, smelled like a dog pound. Despite the cold temps, we opened the exterior doors to try and air the room out. Overall the room was outdated and extremely dusty -- the only things clean in the room were the sheets and the towels. The bathroom walls appeared to never have been cleaned and had soap and toothpaste residue along with unidentifiable splatters. The air filter was solid black and so old it was crumpled upon itself. Every time the heat came on throughout the night, it sounded like a jet plane taking off and repeatedly woke us up with the noise. The next morning my husband and I were both completely blocked up and initially thought it had to do with the higher elevation . . . approx one hour after having checked out we were no longer congested. All of this 'luxury' came at a price just shy of $500! This property has a great location but it seems no money is being spent on cleaning and updating. I would NEVER go back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

It’s Not Clean

Jan 28th, 2020

The staff in this hotel were very friendly, welcoming and helpful, and on first impressions the look of this hotel is very attractive and set out in typical Santa Fe style. However, there is one big problem, it is not clean. We stayed in room 425 on the night of the 26th Jan and the whole place was just grimy and to be honest just needs a full refurb. The toilet in particular just looked like it hadn’t been cleaned. A shame because the hotel has potential. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

What a beautiful place

Jan 26th, 2020

This is the third time we have stayed at the Inn and Spa at Loretto. The hotel is very quiet, very clean, and the service is amazing. The halls and the rooms are beautiful and the service is great. Also a great location close to the plaza. I wrote this same review last year, it seems to only get better every time we go TRIPADVISOR.COM USER 

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