Inn at Carnall Hall

465 N Arkansas Ave | Fayetteville, AR  [SEE MAP]Fayetteville, AR  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Excellence with history!

May 20th, 2019

I booked a night here as a surprise for my wife on our 5th anniversary and earned some highly valued points. I had originally booked a double queen with the breakfast and romance package. Raymond went above and beyond helping me get it planned with the right bottle of wine. Once it was all said and done I went back to work feeling quite proud of myself for what I had pulled off. Within an hour Raymond called me back about a last minute opening in the Senior State room explaining how much more fitting it would be for our special occasion. I took him at his word and told him go ahead and boy am i glad I did. The room was amazing? Upon arrival I informed the front desk attendant that my wife would arrive shortly with no clue of what was going on and she should merely hand her a room key and parking pass. She played along perfectly and I thank her for that. My wife finally arrives, comes to the room, and upon entering is amazed by the room and the perfectly chilled bottle of wine waiting on her. This all led to a perfect evening and I sincerely appreciate all who helped make it happen. I highly recommend this Inn for anyone who is traveling or just looking for a night away without having to travel far. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

I really wanted to love it, but it was a very disappointing experience

Apr 23rd, 2019

I was excited to stay at this historic former residence hall turned upscale hotel. I made a reservation for a room with the breakfast.I was encouraged to do so by the person who took the reservation. When I got there, I was told there would be no 7:00 breakfast just a 11:00 brunch. Since the hotel had not forwarded my name for the brunch--there was no room left. This was the first I had heard about the change. Could they have called or e-mailed me about it? I tried to roll with it and I just asked for a refund of just the breakfast portion from my bill. I was told the people at the desk were not authorized to provide it and that I was responsible for calling the manager Steve Norton on Monday. It was THEIR error and I am told I need to run down the manager and get the refund. I called 12 times on Monday only to get a busy signal each time. I called the main desk at 3:30 and was told he had gone home. After dealing with the issue of no breakfast in the morning, I then decided to go to my room and take a hot bath and relax. I filled the tub, climbed in and then turned on the jets--only to have black sludge come out of the jets...REALLY GROSS, definitely had not been cleaned for a long time. I have pictures of the black globs. A wedding party was at hotel and all the food and bar was set up in the main area that I needed to pass through every time I went to my car to bring in my suitcase, get ice, speak with the desk...so I am crawling over the beautifully dress guests with my jeans on, rolling my suitcase through their gathering--could the hotel have not put me in a room where I was out of the way--very AWKWARD for me and less than desirable for the wedding party who always looked at me--like I was a wedding crasher. The following morning I asked if there was at least coffee in the lobby and was told there was not. I asked the clerk where I could get a cup of coffee and she said she did not know. REALLY??? Most importantly one would think I would receive a call or e-mail of apology from management after such a disappointing visit. I communicated the problems to several clerks and they indicated they would communicate my concerns to management. These issues are ones I would not expect in a budget level hotel--much less in a venue of this nature. I definitely would not return or suggest this hotel to anyone. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great place to stay

Mar 19th, 2019

Wonderful place to stay, close to everything on campus, Dickson street and the stadium. Ella’s table was wonderful for breakfast and dinner, rooms were very nice, beds are comfortable great atmosphere. We will certainly be back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Convenient, quaint

Mar 3rd, 2019

This is our favorite place to stay when visiting the University if Arkansas. This hotel’s history as a former dormitory and fraternity house adds to its charm. The rooms can be small, but it depends on the room. I do think it is pricey for what you get. There is an on-site restaurant and separate bar/lounge with limited hours. The restaurant was recently renovated and is very contemporary as compared to the hotel, so the juxtaposition of the decor is sort of weird compared to the historic feel of the rest of the hotel. The food at Ella’s (the hotel restaurant) has always been good. However, the limited hours of service is a drawback. The beds are very comfortable. There were several large events going on during several of my stays and the noise wasn’t a factor, unless somebody was directly in the hall outside my room. The front desk personnel have always been friendly. The restaurant staff are also friendly. The location is convenient for what we come to campus for and the on-site parking for guests only is a definite plus on weekends where large numbers of visitors are expected. It is within walking distance to Dickson street with its restaurants and shops; sorority row on Maple and several of the fraternities on Arkansas street. This hotel books very quickly for some events, so if you think you want to stay here for a game weekend or other campus event, book VERY far in advance. Overall, I think Carnall hall is a gem. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Stay somewhere else

Jan 12th, 2019

Yes it has history, but that's where the charm ends. The door to our room hits the bed, that's how small it is. The halls were freezing and the doors are so thin that consequently the heater in the room can't keep up. Did I mention the thin doors? You can hear every whisper in the hallway. If you are on the lower floors beware that you will hear every guest that comes in the door or walks across the floor above. Don't think you're going to relax and watch TV unless you want to lay in the bed, as the tiny couch faces the opposite wall. Staff is unfriendly. Maybe they're just used to working with college students and parents. This is just a historic building posing as a hotel. Needs a major re-do. Save yourself grief,money and discomfort and stay at the Chancellor. TRIPADVISOR.COM USER