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at the Inn at Santa Fe
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Worst stay of my trip
Aug 21st, 2020
We stayed here while traveling on our vacation out west to visit The Grand Canyon . We stayed in other hotels including Best Western along the way. However, this hotel was our worst experience. This hotel is very dated. We noticed that the hallway to our room was very warm. And, as we entered our room it was very hot and the air conditioning was off. We immediately turned it on. However, the room never seemed to cool down. We were so exhausted after traveling so far and arriving late that we just suffered through to the morning. When I reported to the front desk. The lady said the most she could do was take off $15 until she talked with her manager. I never heard anything else. I chose this hotel because of its close proximity to the expressway and the reviews I read were mostly good. However, I was very disappointed. And, would definitely not recommend this hotel. TRIPADVISOR.COM USER
Jun 30th, 2020
This is me and my families first time to Santa Fe, and we ended up getting a good deal on priceline for this hotel, and I couldn't have been for thankful for this awesome hotel!!! We ended up getting a room on the mountain side, so we can have a nice view to look at. We absolutely LOVED the ambience of the hotel (all of the southwestern art). The room we had was nice, super clean, the beds were comfortable, the shower had good water pressure, and the air conditioner worked well. The staff was very nice as well. TRIPADVISOR.COM USER
Snow birds returning to the nest
Jun 7th, 2020
This is a good LOCATION when traveling - close to highway but not right on the road. Good parking though the lot was pretty cluttered with trash and trash cans overflowing. The place is sorely in need of updates. Room was dark/ small and felt claustrophobic. AC was LOUD and constant despite adjustments. Towels were postage size and not at all soft. It was in expensive and convenient; we traveled for 5 days and 4 nights and at the end decided it is worth a few more pennies to say in a place that was a little more comfortable. We appreciated that we could have our pup with us but she barely had room to wag her tail! Disappointed in my last couple of stays in Best Westerns.... Not use I will use this chain again. TRIPADVISOR.COM USER
May 17th, 2020
The room was clean and well decorated. Nice haircare products and even nicer breakfast to go bags. Most hotels throw some undesirable products into a brown paper bag, but this hotel gave juice, a delicious homemade pie and fruit in a cute bag with the hotels name printed on it. I felt like they went out of their way to make us feel satisfied even though it wasn't a full breakfast. The front desk staff was friendly and accommodating. Would definitely stay again and left us with a good feeling for the Santa Fe area. TRIPADVISOR.COM USER
Mar 13th, 2020
I have been staying at this hotel for over 6 years. My son and family live only 3 miles from the hotel but there are times like birthdays where too many visitors stay with them, and I prefer a hotel. I have NEVER had any problems with cleanliness, breakfast buffet, pool or assistance! I highly recommend this hotel! TRIPADVISOR.COM USER
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