InterContinental ANA Tokyo

1-12-33 Akasaka Minato | Tokyo, Tokyo-to 107-0052  [SEE MAP]Tokyo, Tokyo-to  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Old hotel and really limited customer service for a 5 star hotel

Jul 20th, 2019

Stayed here for 5 nights for work, the customer service is extremely poor, lunch buffet menu is the same everyday without much variety, not sure if they consider for guest who staying more than 2 days with them - or maybe they are just aiming to serve guests who stay with them for a day. Pool was tacky and overall architecture is old and dated. Air conditioning in the room was heavily smelled of humidity and no de humidity was provided in the room. But concierge was helpful to open the door. There’s a metro station entrance about 4 minutes walk but you need to walk 10 minutes in the underpass tunnel to reach metro station. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A bit tired but excellent service

Jul 16th, 2019

We booked a long way in advance and got a good deal. The beds were really comfy and the breakfast was amazing. The service is excellent and the staff were very helpful and welcoming. We had a twin room on the 18th floor and they are quite shabby and need a refurb. We felt the communal areas were tired too. Didn’t eat in the restaurants so can’t comment on those. Be aware that the hotel charges guests about $40 to use the pool (we hadn’t realised this but in any event it was raining when we were there) which I think is pretty awful. It’s well located and all in all we had a good stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Busy hotel, service is just average

Jul 13th, 2019

We stayed there for a small group business meeting in early July. The hotel staff is just way too busy to provide a more personalised service or make you feel welcome. Waiting time to check in was rather long. I stayed there for five nights and the person at the counter refused to give me late checkout past 1 pm even though I had a lunch appointment. All I asked for was till 2 pm - not a huge ask! Many other hotels I’ve stayed in in Tokyo would have been more accommodating but not this one. Rooms were clean and nice though not very big. I totally dislike taking a shower in the bathtub - very old fashioned bathroom and really needs a refurb! Then there was the breakfast queue, although the buffet was pretty good. We also had ala carte dinner at the Cafe one night and food was really average. The bar on the top floor had a fairly good views though. Overall, not impressed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Decidedly average

Jul 10th, 2019

There are a few high points here; the sky view bar, the breakfast choice and the generally good service. This is let down for me at least by a few things. Some easy to fix, some not so easy. My room was very small, normal for Tokyo maybe but for me, very small. The toilet for example has a half width door that misses the toilet by millimetres on opening and a only had a half sized bath. The decor is dated and a little shabby and in my case, although a non smoking room, stank of stale cigarettes, the carpet too was stained and in generally poor condition. One complimentary bottle of water is provided, with more available in the mini bar at £5 for 500ml.... not acceptable in my opinion. The last ‘equivalent’ hotels I stayed in the last two months provided multiple free bottled water. (Sofitel Sentosa Singapore, Wanda Reign Shanghai). The hotel has reasonable facilities, a free 24h gym (gets quite busy), a sauna and a 20m outdoor pool (£30 a time though, even for guests) so understandably empty. This by the way is the ONLY outside space in the hotel, so if you want to sit outside and read a The water thing and £30 for the pool is a bit of a rip off in my view. Small rooms I get, Tokyo isn’t a big place but for nearly £250 a night I’m not prepared to put up with dated, shabby decor, carpets and a smoky room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

The Only Disappointment on a trip with 6 hotels across three countries

Jul 10th, 2019

Check in took ages and there was only one person on the desk who was busy checking in a large group. There are two sets of lifts and I was not shown the correct ones to access my floor which resulted in a return to reception and then using the correct lift. The rooms are tiny and dated, there is no space for a bedside table, in fact storage is a shelf behind the bed which I have never seen before. I would not stay in this overpriced hotel on my next visit to Tokyo. The main frustration is that once complaints were raised they were met with apologies but no remedial action was taken. The restaurant was reasonably good and the staff definitely try hard to make the guests happy. TRIPADVISOR.COM USER 

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