InterContinental Bordeaux Le Grand Hotel

2-5 Place De La ComÌ©die | Bordeaux, Gironde 33000  [SEE MAP]Bordeaux, Gironde  [SEE ADDRESS]
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Courtesy of InterContinental Bordeaux Le Grand Hotel

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Guest Reviews

TripAdvisor Traveler Rating 2

Non-existent concierge & spa

Aug 13th, 2019

My opinion of this hotel did not start out well. I wrote on 3x to the hotel reception and to the concierge asking for support to plan my vineyard excursions with absolutely NO response. My husband subsequently called the concierge, personally spoke with George, who indicated to write him personally and he would respond to our requests. We emailed George, but got NO response. I could have pressed this upon check in, but after doing all the planning of visits and dinner reservations myself I preferred not to start my holiday with a complaint and trying to problem solve the hotels lack of customer service. This became a big task - as in august many venues are closed or under renovation. To put in perspective for a 5 night trip I spent 8-10 hours planning this myself which could have been short cutter bu a savvy concierge. Next my husband asked for a spa reservation, however he was told the computers were ‚down‘ and despite several check ins with them over the course of a day they could not book any appointments. The housekeeping team overall was positive - rooms were small but tasteful. I recommend they thouroughly check the coffee mugs as about 20%of the mugs they provided had coffee marks in them (not well washed). All in all some of the staff were very helpful, polite, friendly, and others were just, well non-existent. If you convenient place to stay, the hotel can provide, but if you need more support or wish to use the spa - look elsewhere. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful setting

Aug 12th, 2019

The hotel is right across from the opera, close to the l'ecole vin and many shops, cafes and restaurants. Fantastic staff and beautiful decor make this the place to stay when visiting Bordeaux. The rooftop bar is a wonderful place to see the city and enjoy a glass of wine. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Lovely rooftop area

Aug 11th, 2019

Don't be fooled by the lovely outside space this hotel advertises. They make the decision when to open this and if the weather shows there is a very slight chance of rain at some point during the day it remains shut. This leaves you with nowhere to sit and relax and enjoy the weather. I'm guessing it may be a staffing issue and they use the weather as an excuse. Such a shame as the hotel is lovely and the location is great. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great last visit

Aug 11th, 2019

Great last visit with great service , a special thanks to the concierge who help help a lot to found restaurant and always great restaurant , room was great also with nice view . Thanks a lot to all the team . TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Inter-shopping treat

Aug 7th, 2019

A friend recommended visiting the rooftop bar above the spa at the Intercontinental. As it was just after 1pm we decided to have lunch there - and what a wise decision. It's a small space but well laid out and the views across the city are spectacular. Food was excellent - simple but well-presented - and portions were generous. The staff were charming. It's the sort of place to go when you really want to treat yourself and get away from the crowds. Plus a great spot to observe the rich and fortunate who can afford to stay there and are lounging in the pool! Check out the foyer when you go in - a Real grande dame of a hotel. TRIPADVISOR.COM USER 

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