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at the InterContinental Chicago Magnificent Mile
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Weekend Pandemic Trip
Oct 24th, 2020
Loved the hotel and the service! We came for a weekend getaway trip due to the pandemic eating away at our mental health, and we felt super safe coming here. The front desk workers were super helpful and amazing, and everything was set up so well around the pandemic. Everything was sanitized and clean, and we barely had any contact with guests or workers. TRIPADVISOR.COM USER
Refined Chicago Luxury
Oct 7th, 2020
Spent one night here pre-Covid and was very impressed. Clean spacious room up to InterContinental standards. I’m a Spire Ambassador so quite happy with the upgrade. Huge bathroom with powerful shower. Breakfast downstairs was also excellent and was of high quality. Always thankful for my 4pm check outs as I had a 7pm flight to London. I will definitely stay here again. TRIPADVISOR.COM USER
The stench was awful
Oct 4th, 2020
The Intercontinental is typically a very nice hotel. However, I have to rate this location a 3 because of the awful stench that hit us upon entry. It smelled like very rotten meat or a dead body in the lobby. I’m not exaggerating. When we asked an employee about the smell, he pretended he didn’t smell anything. The smell was in the lobby, only, thank God. The rooms were nice. We had a view of Lake Michigan from our room so that was a plus. After complaining about the smell the next day, it was finally gone the following morning. TRIPADVISOR.COM USER
Great location but overpriced due to COVID
Oct 2nd, 2020
Given that I was one of arguably 10 guests in the entire hotel, I cant say I was surprised at how barren the place was. Even the main lobby restrooms were locked. In fact, minus the lobby, starbucks, and the elevators, nothing was open. While the staff were nice, I had a major problem with the couch in my room and the downstairs staff just took it as a nonchalant comment. I was there for several hearings and actually needed the suite living room for work. When my clients pointed out the dirty couch, it was too late to rectify with the staff. Color me surprised that post hoc nothing was done too. The rest of the room was excellent and the internet speeds were the fastest I've ever seen in a hotel, bar none. TRIPADVISOR.COM USER
Sep 21st, 2020
The location, room, and staff were outstanding. From check in to check out the staff was attentive, responsive and gracious. The location was central to museums, shopping, dining, and parks. We look forward to our return visit. TRIPADVISOR.COM USER
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