InterContinental Chicago Magnificent Mile

505 North Michigan Avenue | Chicago, IL 60611-3827  [SEE MAP]Chicago, IL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Chicago bound

Jun 29th, 2020

The Intercontinental is a great hotel--walking into our room we were wowed!! My daughter is pretty quiet but she was so excited about being there. Great experience great staff. Loved the location of the hotel to the Navy Pier and downtown. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

As always, perfect

Jun 29th, 2020

We have stayed at this hotel numerous times and it's always great. This last trip was during Covid 19 and even though things were strange in Chicago, the hotel did not disappoint. The staff (especially Malcolm) is exceptional - friendly, helpful and courteous. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Ok, not great

Jun 27th, 2020

There were three of us, so one of the beds was to fit two. When I signed up, the rooms were listed at having two Queens. When I arrived and checked in, I was asked if I wanted one King or two Queens. I chose two Queens again, but when we got to the room they were clearly Fulls. The next day I told the receptionist that we had Fulls not Queens. She insisted that they were Queens and that the hotel had only Queens and Kings, so I went back to the room and checked the mattress tag. Fulls. Next morning when I checked out I mentioned this, and she insisted that the hotel only had Fulls and Kings. The confusion at the desk was annoying, but if we hadn't been told Queens, we wouldn't have chosen Intercontinental. We didn't sleep well. Rooms were smaller than expected (compared to Sheraton). Didn't have room service or cleaning because of Corona. Front desk confusion already mentioned. Nice hotel, great location. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

MToCNCServices

Jun 21st, 2020

Very satisficed. Not many at the hotel. Restaurants and bars were closed. Sad but understandable. The parking is a problem since it is extremely expensive near Michigan Ave. Rates between $40.00 and $ 55.00 for a 24 hours term is next to outrageous. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very good with qualifications

Jun 20th, 2020

Have to qualify this review by saying it was newly opened after Covid-19 shutdown so restaurants not open and no room service or maid service but management very accommodating with fresh towels and trash removal and other requests TRIPADVISOR.COM USER 

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