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at the InterContinental Porto - Palacio das Cardosas
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Some of the best service I've ever experienced
Sep 8th, 2020
We stayed here at the end of August after getting an excellent room-only offer booked on the hotel website. Our room was spacious, comfortable and overlooked the Praca da Liberdade. Staff were friendly and helpful and the service was truly exemplary. It was my birthday while we stayed there and my boyfriend organised breakfast in bed and afternoon champagne and cake as a surprise and the hotel made some generous complementary additions. The hotel seemed fairly quiet when we were there - we rarely saw anyone else in the common areas which added to the feeling of personalised service (and should be reassuring from a social distancing point of view). The room was immaculate and fully serviced daily (to a far higher standard than I've seen at many hotels); the bathroom was large with both a bath and walk in shower. TRIPADVISOR.COM USER
A score of 10/10 on all levels
Sep 6th, 2020
Top hotel on top location with top service from booking till the departure. That says enough. In the middle of town the location cannot be better, the building is really well preserved and the rooms are modern, well equipped. We were lucky to get two connecting rooms with a view on the square. The service from all staff members was outstanding; special thanks goes Francisca Moreira who organized the booking very well and was there at the reception to follow up. As Champions league was not possible to see in the room tv-channels they quickly set up a tv with local channel in one of the meeting rooms...they really did not spare any effort to make our stay comfortable and enjoyable. Also the breakfast was a truly awesome and delicious with choices to made from menu downloaded through a QR code. related to covid measure; all was well cleaned and organized. Yes a bit more expensive but really top notch. Highly recommended TRIPADVISOR.COM USER
Nice COVID safe stay
Sep 1st, 2020
Nice clean hotel in a great location. They have clearly put a lot of work into coronavirus / COVID safety e.g. optional room cleaning, suplied masks and hand sanitiser in the room, sanitiser all over the hotel, setrilised pens at check it, covered tv remote etc. All the staff were friendly and helpful, and all wearing masks. We were allowed early check in at around 11am which was nice. Room was clean and spacious. Really good beds and pillows, slept better than at home. View at rear was nothing special and water pressure in the shower was terrible. Location is very central, between shopping streets, good restaurants, main sights and the river front. TRIPADVISOR.COM USER
Exceptional service and stay in the heart of Porto
Jul 20th, 2020
Unfortunately due to coronavirus we twice had to postpone our trip to the Intercontinental Porto. Finally we were able to rearrange our trip to coincide with the reopening of the hotel. Prior to arrival we were contacted personally by email and phone by Marianna Lopez, the reservations supervisor at the hotel, who very kindly outlined all the corona virus protections that they had put in place as well as arranging an unexpected room upgrade. She also kindly checked in on us during our stay to make sure everything was ok as well as greeting us in person on first arrival at the hotel. On arrival and throughout our stay we were greeted by name (we were the first guests back) and looked after very well by all staff. Comprehensive measures were in place against corona virus including all staff wearing masks, additional cleaning and pre-arranged times for room cleaning to make sure that you were not in the room at the same time. Our room was a duplex suite, a lovely large room that was comfortable and also very quiet. We really enjoyed it, along with the free snacks that were left for us in the room. Much appreciated. During our stay we also made use of the concierge. The team were great, organising a couple of great dinner reservations as well as a port tasting and putting together an itinerary of all the must see sites. Even better than expected was that all details of the bookings and arrangements made by the concierge were then emailed so we had them on hand whilst on the move. All in all, a very comfortable hotel located in the heart of Porto, combined with superb customer service. Highly recommended! TRIPADVISOR.COM USER
Great Oporto hotel
Mar 28th, 2020
We stayed in Oporto Last December to celebrate my 50th birthday. From the moment we arrived and were checked in, the level of service and attention to detail was outstanding. The hotel is centrally located which makes everything within a few minutes walk . The building is beautiful both externally and internally. Fixtures, fittings and soft furnishings both in the communal areas and the rooms are of quality. Our room was absolutely faultless. And believe me, I tend to nearly always be able to pick out something to mention. The staff make it also a pleasure to stay at this establishment and the personal interest they take in you. Special mention must be made about the concierge desk who were extremely helpful in their tips and advice. I did have room service which was delivered on time and was exactly what I ordered. A true classy gem of a hotel. Highly recommended. TRIPADVISOR.COM USER
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