Presidente InterContinental Guadalajara

Av Lopez Mateos and Moctezuma crossing the street you will find Mall Plaza del Sol | Zapopan 45050  [SEE MAP]Zapopan  [SEE ADDRESS]

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at the Presidente InterContinental Guadalajara

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Guest Reviews

Tripadvisor Traveler Rating 5

Most excellent stay!

Mar 5th, 2020

Have stayed in other InterContinental properties and must say I am very pleased! Front desk team very efficient and friendly, room was excellent with a great view of the city. Enjoyed the buffet...really enjoyed the stay here! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Not what I expected

Mar 4th, 2020

I've stayed at other Presidente Intercontinental Hotels (namely, Mexico City, Merida) and Guadalajara didn't live up to the standard. I read here it was recently remodeled and I was just about to write it needed a bit of remodeling. Staying here was kind of a trip to the past. A vintagey feel to it. Carpeting. Smelly carpeting. Everywhere it smells. Smells of grime, lived in, stale, and my room even smelled of cigarette. Service was excellent, fortunately. But the smell part is kind of overwhelming. And outside, the street smells of sewer. Also, it IS located across the street from a very large mall. But getting there is a challenge to someone with arthrosis. The boulevard one needs to cross to get there has quite a load of ongoing traffic, high speed traffic. They have a pedestrian crossing bridge from the hotel, but the stairs on the opposite side to the hotel are very tough to climb up/walk down. So, if you see yourself forced to cross this avenue with traffic lights, better be speedy about it. That's out of the hotel's control, however I think it's relevant to the venue. In summary, a good place to stay if you're not smell sensitive. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Worst experience

Mar 1st, 2020

Don’t get fooled by the brand of this hotel. This Hotel is not up the Intercontinental standard. We stayed 4 nights there and it was HELL!!! First night we ordered room service and we signed the bill on the room ($5 usd). Because the waiter didnt do his job properly and wasnt able to charge my room for some reasons, he started knocking at our door at 4:30 am requesting his $5 payment in CASH! we told him to come back the next day but he would leave and kept knocking our door until 5:30 am. The next day, some black water smells started emerging in our room at 1 am, which obviously woke us up. We called the lobby and they sent someone to spray PERFUME!!!!! Is that for real? Instead of changing our room they sprayed perfume in the room. The next day, we got food poisoned after ordering room service. Honestly, word of advice, avoid that hotel at all cost. It’s HORRIBLE, service is horrible, and it smells!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Wonderful Hotel

Jan 1st, 2020

We just completed 7 nights at this hotel. From start to finish the service was excellent. We had an Intercontinental Suite and access to the club. The club provided a great breakfast and cocktails/appetizers in the evening. We availed ourselves the service of the concierge. She gave us a lot of helpful info and set up a couple tours . Overall the experience was 5 star. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4


Dec 25th, 2019

Beautiful inside rooms but there is no view from the window. There is no pool but the restaurant was excellent. The hotel is centrally located by many stores and restaurants. The staff is very acomodating. TRIPADVISOR.COM USER 

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