InterContinental San Francisco

888 Howard Street | San Francisco, CA 94103-3011  [SEE MAP]San Francisco, CA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 2

Off its game

Nov 25th, 2020

The pandemic has created barriers to excellent customer service and the Intercontinental mostly succeeds in moving past them. During my four night stay for business, most of the staff was helpful, professional and friendly which I appreciate under these trying circumstances. Two very unfortunate developments stand out and raise questions for potential guests who may find other hotels more appealing: 1. The presence of likely homeless guests in the hotel. A presumably homeless person and dog was found in the elevator disoriented and somewhat menacing. 2. Inefficient and inappropriate support from a customer support team member, Caitlan. My request for FedEx packaging and paperwork, routinely provided by better quality hotels, was met with delays and incorrect information. In the end, i had to manage the process, devoting an hour to it, time better spend on business at hand. At no point did Caitlan apologize. Indeed,, some of her responses were marked by hostility. During the pandemic, more measured and thoughtful responses by hotel team members, combined with a recognition that guests have honorable intentions, seem particularly important. This is an area of potential improvement for the hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Nice beds but....

Nov 21st, 2020

The hotel is situated in a dream location, next to Moscone Center, at one block of Bloomingdales, and very close to everything. The hotel is clean (very!) and crew is efficient, friendly, and fast. But... It's not a family hotel. The restaurant is close at this moment, the bar is open with taking out food. No place to sit at breakfast!! Starbuck is around the corner but in the same situation. That ruin our weekend. In fact, I would not use this hotel if I know in advance no restaurant is open. The second negative point is around the hotel are a lot of homeless people. If you are on the lower floors, be prepared to hear screams all night, and walk on the night is kind of no, especially, with your family. Another unexpected surprise was hotel charge you $100/night for "security reasons". So, if you want to go on a romantic night, I would suggest Hyatt Regency at embarcadero; if you want a weekend in the city, maybe another hotel closer to Union Square could be a better option. The only option I can use this hotel is if you are for business at or close to Moscone Center. For the price for the night, I was expecting at least a decent place to seat and have breakfast. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great visit, exceptional staff

Oct 17th, 2020

We stayed in a room on the 15th floor from the 10th until the 15th. During our stay we found the hotel to be clean, comfortable and most of all the staff was exceptionally friendly/helpful. This "bucket list" trip for my husband who has terminal cancer could not have gone better. I feel that without the high level of service and comfort afforded by the Intercontinental - the trip would not have been the success that it was. Thank you! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Filthy, rude staff, dried blood on duvet, spiders in bathroom, construction

Oct 14th, 2020

I think the title says enough. This was truly a horrific experience, especially during Covid. I upgraded to a king "suite" and it was truly the most awful hotel experience I've ever had. 1) dried blood on duvet 2) towels were not fully clean 3) spiders in bathroom 4) carpet filthy 5) light bulbs actually burned out in bathroom 6) construction that was literally all night long which was so loud I could not sleep. Really defeated the purpose of trying to have a quiet, nice place to land during a cross-country move. It was a one-night stay and the next morning I told the staff about my awful experience--I was dismissed. Literally had the woman look past me and say "can I help who is next?" Then--despite multiple attempts to speak with IHG and a manager, nobody can seem to bother to get back to me. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

First Class Pre-Covid Stay

Oct 7th, 2020

My best friend and I spent one night here pre-covid and had an excellent time. I chose it as it is more modern that the other IC over by Nob Hill and they have an excellent lounge here (I'm a Spire Ambassador). The room was superb with an amazing view, huge bathroom, comfortable beds and great staff. I felt very happy here and would definitely stay on my next visit to the Bay Area. Kudos to the team at the Executive Lounge as well. Keep up the excellent work. TRIPADVISOR.COM USER 

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