InterContinental San Juan

5961 Isla Verde Avenue | Carolina 00979-5720  [SEE MAP]Carolina  [SEE ADDRESS]

Courtesy of InterContinental San Juan

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at the InterContinental San Juan

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Guest Reviews

TripAdvisor Traveler Rating 5

Great Resort close to San Juan Airport

Sep 3rd, 2019

This Resort Hotel was a very, very, pleasant surprise....My wife and I travel the world....much more often than most....The beach was super clean, quiet, just steps from our room....the staff was outstanding....helpful in every way....and what I always strive for but so often don't get is this: The taxi-ride from the San Juan Airport to the entrance to the resort is about 5 or maybe 7 minutes. I love that resort. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

5 Days of Terrible to Good Service

Aug 30th, 2019

My mediocre review begins at check-in. The person who registered my spouse and me was incompetent, rude and displayed a "I could care less attitude." We were placed in a room that was wrong. Had to go back to same young grouch and get the bed arrangement listed on my reservation. It gets worse. When my baggage was moved to the next room, my neck brace never made it. I went to the baggage room. No luck. The baggage room Chief sent me to security. The 20 year old security "cop" was one of the most disrespectful person's I have ever encountered anywhere. I asked him if I could go into the security room and look for my neck brace. He said "No." Probably correct answer. However, he showed no interest in looking for it. Went to find a manager. Inter Continental management must have cave. Employees were afraid to disturb their hibernation. Finally, the Concierge helped me. He went the Security Room and looked. No such luck. However, the Concierge made my stay somewhat meaningful. I doubt that you can find a more competent Concierge. Inter-Continental should triple his salary.. The first thing a guest should do when you stay at the Inter-Continental Puerto Rico is to visit the Concierge. He is very distinguished person, well dressed, rather handsome, good hair cut, a pleasant smile and has a great personality. When you visit Inter-Continental Puerto Rico, the first question at Registration should be: "Are you under new management? Breathe a sigh of relief if hey "yes," TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great for a Bachelorette Party

Jul 8th, 2019

Three of my girlfriends took me to the Intercontinental in San Juan for a bachelorette weekend mid-May. We choose PR as we wanted to participate in the island's recovery from the hurricane and since i have been there before, and the Intercontinental for it's resort atmosphere and proximity to the beach, not to mention high security standards. I highly suggest wearing the obligatory "Bride to Be" sash pretty much everywhere you go for fun shouts and plenty of upgrades. The lead concierge, Nestor Colon, provided us with ample drink tickets and complimentary night club passes to ensure a good time. Pedro at the pool was very quick- an important thing when there are many and was able to manage guests orders and chatter appropriately so you always knew he saw you. I highly recommend Marmalade Restaurant for the 15 course tasting menu (you can opt for alcohol free too (which is key) when you are there. However, don't go there before your trip to the night club like we did- lol or you just might want to go to bed instead. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Intercontinental hotel Puerto Rico

Jul 1st, 2019

Excellent site for Holidays and business trips. My family and I enjoyed the beatifyl beach of Isla Verde in Carolina, Puerto Rico. The best service and attention. Ocean Brezze restaurant is a good choice on the beach and in the pool TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing hotel

Jul 1st, 2019

Hotel located at the heart of Isla Verde Beach, the staff is just absolutely incredible. It has a really good beach front with impressive facilities, the Akua Club spa and showers its an excellent place to relax. The bar its great, get the local beer Medalla. Will come back here for sure! TRIPADVISOR.COM USER 

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