InterContinental San Juan

5961 Isla Verde Avenue | Carolina 00979-5720  [SEE MAP]Carolina  [SEE ADDRESS]
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at the InterContinental San Juan

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Guest Reviews

TripAdvisor Traveler Rating 5

Customer Service Never Fails

Jul 10th, 2019

Great rooms, great beach, great pools, great food, but the real magic of El San Juan is the customer service at all points in the resort- the best we’ve encountered. Arrived to hotel with a wardrobe malfunction but Michelle at the front desk, went the extra mile and secured a tool from engineering and bravo-zipper fixed! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great for a Bachelorette Party

Jul 8th, 2019

Three of my girlfriends took me to the Intercontinental in San Juan for a bachelorette weekend mid-May. We choose PR as we wanted to participate in the island's recovery from the hurricane and since i have been there before, and the Intercontinental for it's resort atmosphere and proximity to the beach, not to mention high security standards. I highly suggest wearing the obligatory "Bride to Be" sash pretty much everywhere you go for fun shouts and plenty of upgrades. The lead concierge, Nestor Colon, provided us with ample drink tickets and complimentary night club passes to ensure a good time. Pedro at the pool was very quick- an important thing when there are many and was able to manage guests orders and chatter appropriately so you always knew he saw you. I highly recommend Marmalade Restaurant for the 15 course tasting menu (you can opt for alcohol free too (which is key) when you are there. However, don't go there before your trip to the night club like we did- lol or you just might want to go to bed instead. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Intercontinental hotel Puerto Rico

Jul 1st, 2019

Excellent site for Holidays and business trips. My family and I enjoyed the beatifyl beach of Isla Verde in Carolina, Puerto Rico. The best service and attention. Ocean Brezze restaurant is a good choice on the beach and in the pool TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing hotel

Jul 1st, 2019

Hotel located at the heart of Isla Verde Beach, the staff is just absolutely incredible. It has a really good beach front with impressive facilities, the Akua Club spa and showers its an excellent place to relax. The bar its great, get the local beer Medalla. Will come back here for sure! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Almost a perfect stay

Jun 23rd, 2019

I stayed at this hotel because of the experiences that I had at other Intercontinental across the country, and wanted to experience it for my birthday. When I arrived at the hotel I was greeted with a smile and a helping hand from the gentlemen at the door. To be honest all my experiences with Andy and the rest of the guys was great my entire stay there. My room was nice with an outstanding view of the pools and the beach. I was very pleased with the size of the room and the furniture in the room. Other than sleeping I didn’t spend much time in the room. Nestor and Luis at the Concierge Desk were very helpful. They were honest and very helpful with finding activates to do, where to find gifts for my family members to even helping me identify areas on the island to look into since I am looking to retire there in the near future. Both had a wealth of information. And then there is the pool bar crew: Pedro, Francisco, Michele, Lauri, and Coralis. This crew always kept a smile on my face and just a pleasure to be around. They knew what I wanted to order before I sat down. Other guests and I were treated like friends and not customers; they took the time to remember faces and things that the guest liked to drink and eat. By the way, the Passionfruit Zombie is the best and helped me when I had a bad experience with the front desk. With all the people that they help on a day to day basis they do an outstanding job. The pool area was always clean no one ever had to wait to he helped and the food and drink turn around was very quick, no matter where you were in the pool area. Even when I was out on the beach I would walk back to this bar for drinks and food. I recently booked my flight there for next year. I was informed that the hotel is being remodeled and I’m looking forward to seeing it. TRIPADVISOR.COM USER 

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