InterContinental Stephen F. Austin

701 Congress Avenue | Austin, TX 78701-3216  [SEE MAP]Austin, TX  [SEE ADDRESS]
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Courtesy of InterContinental Stephen F. Austin

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at the InterContinental Stephen F. Austin

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Guest Reviews

TripAdvisor Traveler Rating 5

Delightful introduction to Austin!

Aug 17th, 2019

Historic and very elegantly restored hotel in the heart of downtown Austin--close to shops and boutiques, restaurants, clubs, bars, bats bridge, and the capitol building; UT-Austin campus and LBJ's presidential library and museum are close enough to walk. The trendy and bohemian So-Co area south of the river is a short car ride away. Although the hotel dates from the 1920s, it has been beautifully and lovingly restored and updated with all modern amenities, yet retains old world elegance. Rooms are luxurious, guest products in bathroom are of high quality, terry-cloth bathrobe and skippers make you feel like a million bucks! Although we did not use it, the lap pool and gym seem more than adequate for those who might want to use them. The staff could not be more helpful, professional, friendly, and accommodating if they wanted to! From the helpful valet staff members, to the front desk (regardless of hour), to the restaurant and bar servers and room/housekeeping staff--all were always courteous and went out of the way to meet all our needs. In 6 nights, we literally never had to once open the door of our car to get in or out or the front door of the hotel to come and go! During our stay, we had a one-night visit from relatives who stayed in a different room, but had a small dog--the hotel was very welcoming of the pet and even provided recommendations for pet-friendly areas and restaurants nearby. The second floor veranda is a wonderful place for happy hour or a late-night drink and the view of the street below allows for great people watching and taking in urban life downtown. Now that we will have the opportunity to visit Austin more frequently, we will definitely make this our hotel in Austin! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

"PET FRIENDLY"? I DON'T THINK SO.

Aug 11th, 2019

I have stayed at the Intercontinental several times over the past 5 years. I go to Austin 6-7 times a year to visit my children. This past weekend I was extremely disappointed. First, due to a parade we were unable to get to the valet and had to park one street over using a meter, which would expire in the middle of the night. I understand the hotel had nothing to do with the parade, but it would have been nice to get some kind of notification. The real issue is that we booked our room through Priceline (which we have done many times). We chose the Intercontinental because of the rate and we had stayed there before while visiting. We were also looking for a "Pet Friendly" hotel this visit, which the Intercontinental advertised they were. Two weeks prior to this visit we stayed at another hotel in Austin which advertised "Pet Friendly" and we checked in with our 7 lb. maltipoo which they greeted and helped up to our room with a very easy checkin. However, this stay at the Intercontinental, we were told there was a $100 pet deposit (WHICH WAS NOT REFUNDABLE) and had to complete a paper that was a bit excessive for our 7 lb. maltipoo. BASICALLY THEY CHARGE YOUR PET $100 TO STAY THERE. The gentleman checking us in, Sebastian, became very rude when we questioned the $100 deposit. No where did we see there would be an $100 pet deposit. If we would have been aware of the pet deposit, we would have stayed at another hotel. At this point we were too tired and just paid and checked in. The room was nice. We ordered room service which was good. However, if you want a "Pet Friendly" hotel this is not it. There are many other hotels in Austin that do not require a pet deposit to stay that are equally as nice if not nicer. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

An Alternative to the Cookie-cutter Modern Behemoths

Aug 9th, 2019

I stayed here for two nights while attending a conference in another, larger, hotel down the street, and was happy to have done so. The desk staff were exceptionally helpful as I worked out credit card hiccups. My room, while on the small side, was perfect for my needs and very clean. The gym was well-equipped and clean. It was nice to stay in a historic Austin landmark. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not 4 star quality, wouldnt stay here again

Jul 30th, 2019

I don't understand how this hotel has 4 stars. I have stayed in most of the hotels in downtown Austin and this place is a dump. Rooms are old and small, the bed is extremely hard and uncomfortable, AC never got cold, tiny windows, no view, no balcony, no outdoor pool, no amenities deck. Compared 4 stars places like the JW or Fairmont... well this place is closer to a courtyard in quality. If your planning an Austin getaway I would avoid this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

WONDERFUL EXPERIENCE!!

Jul 26th, 2019

Ryan was very professional!! Beautiful location!! We were here for a business trip and I was definitely impressed with the level of courtesy and professionalism that was displayed! You all are definitely worthy of a five star rating! TRIPADVISOR.COM USER 

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