InterContinental Warsaw

Emilii Plater 49 | Warsaw 00-125  [SEE MAP]Warsaw  [SEE ADDRESS]

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at the InterContinental Warsaw

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Guest Reviews

TripAdvisor Traveler Rating 4

Thank you to the concierges!

Feb 23rd, 2020

I am writing to thank the two hotel concierges, Michal and Grzegorz, at the Warsaw Intercontinental for making our stay special and enjoyable. They did their job with such enthusiasm and joy … it reflected on the whole hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great 5* hotel

Feb 11th, 2020

The service form the beginning until the end was good & friendly. The rooms are very comfortable. The location of the hotel is in the center of Warsaw. Breakfast buffet very tasty with a wide selection. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A smartly refurbished and well located property

Feb 10th, 2020

The InterContinental Warsaw opened in 2004, housed in a skyscraper that makes it the tallest hotel in Poland and the third tallest in Europe. Located over the road from the imposing Palace of Culture and Science, the property is an easy walk from most of Warsaw’s main sights. We stayed here for three nights just months after the completion of an extensive refurbishment. Check-in in the surprisingly small lobby was conducted promptly and efficiently at the dedicated Ambassador desk; a morning newspaper was offered and Club benefits were talked through, although check-in within the lounge wasn’t offered – this is not necessarily a bad thing, as I tend to prefer check-in in the lobby before heading straight to the room. A choice of IHG points or welcome drink in the bar was also offered; as is the norm when I have Club lounge access included, I opted for the points. Despite the hotel being fairly inexpensive and therefore it not representing the best value for money to do so, I was using a soon-to-expire Ambassador complimentary weekend night certificate for this stay; there was initially some confusion by the receptionist over what this was, but this was soon resolved. Our Junior Suite on the 31st floor was a two-category upgrade from the booked Standard Room; at 58 square metres, this was a comfortably sized and smartly refurbished suite, featuring two principal rooms of equal size in addition to a cloakroom and bathroom. The living room had ample work and lounge space, although the location of the drinks/safe cabinet (including Nespresso machine and complimentary mineral water) was somewhat awkward, right in the corner of the room behind the sofa and one of the two armchairs. The skyline of Warsaw embroidered onto one of the cushions was a thoughtful design feature, although I didn’t quite understand the purpose of the two blue stool-like things below the TV. A cloakroom was situated just off the hall. The bedroom was as spacious as the living room, with plenty of room for a chaise longue and occasional table in addition to the more usual furniture items. Further complimentary mineral water was also placed on one of the bedside tables. Robes and slippers were waiting on the beds; this is increasingly unusual to see, as most properties keep them in the wardrobe or bathroom (either of which is a much more acceptable location for them than the bed, in my opinion). L’Occitane amenities in both the bathroom and cloakroom made a nice change from the usual Agraria products, although a less welcome feature was the rather hard towels (presumably older ones) that sporadically appeared during the stay. One morning, the face towels weren’t replaced, although this was rectified during turndown service that evening. Confusingly, turndown didn’t actually consist of any turning down, although the suite was refreshed and chocolates made a welcome appearance. Views from two aspects of the suite looked out across the city skyline, with a particularly good view of the Palace of Culture and Science. For a modern building, it was slightly disappointing that the windows were set quite high in the walls; although large, they didn’t offer the best view when seated. On returning to our suite the first afternoon after an initial exploration of the local area, an Ambassador welcome gift of red wine, grapes and macarons was waiting for us, accompanied by both still and sparkling mineral water (replaced daily). Although water is a published benefit of Ambassador status, anything more in-room is at the hotel’s discretion, so it’s always good to see properties offering additional amenities, particularly since the removal of the fruit plate from the benefits list last year. Up on the 41st floor, the Club InterContinental lounge is spread across four ‘rooms’ in a long, thin rectangle. Whilst the physical and interior design of the space may not be particularly notable or elegant, this is nevertheless a comfortable and relaxing space in which to pass the time. Opposite reception, a thin high-top table with stools looks out over the city, next to a drinks station and overflow seating from the dining area. A small selection of newspapers and magazines was available here too. The dining area to the right is fairly small in size but seemed adequate enough to accommodate all guests during our stay. The small size of the space means that tables are quite tightly packed in and regimented, creating a vaguely canteen-like atmosphere that isn’t ideal or, I’m sure, what the InterContinental is aiming for. The breakfast buffet was nicely presented but is, by nature of the small space, fairly limited; an à la carte menu offers six egg dishes from which to choose, supplementing the handful of hot buffet options and average continental selection. I had the Eggs Benedict on my first morning, which looked a little sad although tasted perfectly fine. Staff were reasonably attentive throughout the service, without being overly welcoming or engaging. The following two mornings we switched to the much more extensive breakfast in the hotel’s restaurant, included in the rate for Club InterContinental guests. DownTown is the hotel’s main restaurant and where breakfast is normally taken (including live harp-playing of all things!), although at the weekend the smaller (and less naturally-lit) Platter by Karol Okrasa is used for overflow seating with a secondary buffet of identical offerings. Back in the Club lounge, turning left from reception the lounge opens up into two seating areas, each with clusters of uninspiring armchairs and sofas; just six seating clusters in total means that there is limited privacy when the lounge is busier. Towards the end of the lounge, two desks are available in a small library area (including rather messy books and boardgames that I just wanted to go and tidy), adjacent to a bookable meeting room. Washrooms are located on the same floor, just outside the lounge. Afternoon tea, offered from 3pm until 5pm, was an adequate but often rapidly depleted selection of sandwiches, biscuits, fruit, sweets, mini desserts and chocolates. No waiter service was offered during afternoon tea or evening canapés, with all elements being self-service. This is quite unusual in a Club InterContinental lounge, where as a minimum you can usually expect drinks during evening canapés to be waiter served. The lounge seemed to be short of champagne glasses, as these were regularly missing despite attempts by staff to clear empties promptly. Aside from being the third tallest hotel in Europe, the InterContinental Warsaw features the highest indoor swimming pool in Europe; the views from the 44th floor are certainly something to behold. Overall, this was an enjoyable stay at a neatly refurbished property, although the Club InterContinental lounge could benefit from some smarter design thinking. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very good Hotel, Good Staff with excellent Concierge services and Executive Lounge

Feb 3rd, 2020

We were recently there on business and stayed for two nights, very good location we were given a room on a high floor and had the executive lounge services which we found a very good selection of offerings. Overall we were very happy with our stay, If in Warsaw again we will definitely stay at the InterContinental. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Could not be more helpful

Jan 24th, 2020

Stay for a conference staff go out of thier way to help and make you feel welcome surrounded by cafe's and restaurants 15min walk to the old town which is very picturesque all In all a good hotel food good and not to pricey TRIPADVISOR.COM USER 

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