InterContinental at Doral Miami

2505 NW 87th Ave | Miami, FL 33172-1610  [SEE MAP]Miami, FL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Did not honor confirmed reservation

Feb 3rd, 2020

Several weeks before Superbowl LIV, I found an incredible rate on for $72 per night plus taxes at this hotel for the Friday and Saturday night before the Superbowl. What an amazing deal for a 4-star hotel! Of course I booked it. The Intercontinental Doral sent an email confirming my reservation. Then, 3 days before my stay, while I was already in the area on vacation and not paying attention to emails, cancelled my reservation with an email. I logged on the day I was to arrive at the Intercontinental to print out a copy of my reservation and was alarmed at seeing the cancellation. But rooms were still available at the hotel for a higher rate, for the same nights. When I contacted the hotel, the agent said she found my booking but it was in a cancelled state, and she couldn't understand why, or undo it. I called the third-party vendor ( to ask what happened, and they told me that the hotel reported that there were incorrect details in my reservation, and the InterContinental Doral had requested the cancellation. I have double-checked my reservation, and all of my data was captured correctly. And I was to pay at the hotel upon arrival, so lack of payment wasn't an issue. The third-party vendor email suggested I book "an equal quality alternative" at a 2 star motel nearby. NOPE, that's clearly not an "equal quality alternative". So the only thing I can deduce is that the vendor provided me and 4 others (there were 5 rooms at that rate at the time of booking) with a rate that was below the opportunity cost of the Superbowl Weekend rate, and the hotel took that opportunity to rescind my reservation at the last minute. I have been Marriott Elite Gold for the last 5 years, and I travel often. This would have been my first time staying at an InterContinental property (after they acquired Kimpton, which I have enjoyed before) and I was looking forward to this stay. ICG has lost any of my future business because it's clear that they don't honor their reservations. I will also be steering clear of and their bait and switch tactics. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very nice stay next to Miami Airport

Jan 29th, 2020

Very good stay here . Clean big rooms , very comfortable beds , clean bathrooms , nothing negative to say . No extra hidden costs , free parking . Helpful and friendly staff . Will stay here again on a future visit to Miami . TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Not only because close to the airport

Jan 14th, 2020

Selected as very close (just 10min by car) to the MIA Intl Airport, but can be also a very good option to visit Miami, as you can be in South Beach, Downtown, Little Havana, etc.... in 20/30min by car. The hotel is perfect really clean and good rooms in all aspects, free parking, breakfast has wide selection. The staff is really kind. Strongly suggested. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Pre-Cruise Stay Hotel

Jan 11th, 2020

Stayed here before a cruise. It’s not near the port, but when booked several months beforehand, it was very reasonably priced. Had excellent service, hotel is beautiful and clean. Booked a standard double room, and was not disappointed. For a standard room, it was very luxurious. Inquired about cruise parking, and was told that cruise parking was free! A great deal! Also, some reviews say that you hear planes overhead constantly. We were assigned a room on the 5th (top) floor, and frequently saw planes flying into the airport, but never heard a sound! Would highly recommend to others! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Service, strongly recomend this hotel

Jan 10th, 2020

We arrived early in the morning and were able to check in immediately, we were also given a late check out. The staff is very friendly and helpful. The room is clean and comfortable. The food and restaurant service were also great. We strongly recommend this hotel as a good option in Miami close to the airport, restaurants, malls etc. TRIPADVISOR.COM USER 

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