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at the Ivy Hotel Napa
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Dec 9th, 2020
We loved this hotel because it is a low-rise, nicely landscaped garens, nice pool area (though we weren't able to utilize the pool, there were people sitting in the chairs around it in the evening.) Check in at the lobby felt safe; clerk was hospitable. Rooms are very modern, on trend, very spacious. Easy parking, and right off Highway 29, but no traffic noise. Right on a great walking/bike trail. Only complaint is the air conditioning unit was LOUD all night, and it would go on and off , then there would be a dripping noise all night. Not conducive to a great nights sleep, though beds were very comfy. We will definetly book here again, though I do hope they will have fixed the a/c/fan problem. TRIPADVISOR.COM USER
only out for the money!!
Oct 27th, 2020
I have stayed at this hotel several times so much that the on line site I use to book hotels list them as my favorites because I stay at this hotel the most. Recently I reserved a room for Friday and Saturday check out Sunday morning. The cost of the reservation was $495 which was ok because I no what to expect. I go to check in and realize my wallets missing and I have no Id to provide for the deposit. That being said the person at the counter said they couldn't do anything even though I had the itinerary number and all the info on my phone about the reservation. So I contacted the place i went through to book the hotel to see if they can do something so im not out 495 but the hotel declined and said they will not issue a refund. As a loyal customer this was very disappointing to hear. I've spent a lot of money at this hotel and quite frankly that doesn't mean a damn thing to them. Well i got news for them not only have they lost my business i will be intensely pursing the refund of my money even if it cost over 495 to do so. TRIPADVISOR.COM USER
Excellent one night staycation
Jul 23rd, 2020
Stayed here for one night, and reached out to Mr.Binauhan prior to arriving to see if early check in was viable. He was gracious and allowed us to check in at 12 P.M., 3 hours before the check in time! This may be because of my Platinum status, or low occupancy the night before, so don't count on it. Anyways, the room was very clean, front staff and housekeeping were friendly, no complaints at all. Would recommend to everyone when coming to napa region. TRIPADVISOR.COM USER
Jul 5th, 2020
This hotel smells of products trying to cover up animal smell. We have seen people smoking meth in the parking lot and at night the hallway fills with pot smoke. Very disappointed. Would absolutely not recommend. TRIPADVISOR.COM USER
Very nice. Great location. Friendly staff
Jun 11th, 2020
Worked in Calistoga and this was one of the closest to Calistoga, CA. IHG doesn't have one in Calistoga (hint, hint IHG!) So stayed at Hotel Indigo. Spoke to Randy(GM) about my intended stay as the IHG app said to check with the hotel to see if my work qualified as essential work. It did and so I asked Randy to book me with specail circumstances and he did. Not only did he accommodate my request, but he also took great care in making sure IHG did their part too. Randy is a great GM and has integrity to do what he says. All of the staff was really friendly and did whatever it took to make my stay a good one. The drive to Calistoga at 6:20 AM was pleasant and relatively quick. Took me about 35 mi. I only wish they had a microwave in the rooms. TRIPADVISOR.COM USER
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