JW Marriott Atlanta Buckhead

3300 Lenox Road NE | Atlanta, GA 30326  [SEE MAP]Atlanta, GA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Sick of valet treating guests like they aren't welcome..

Dec 1st, 2019

Don't even bother with valet.. they're incompetent. Everybody else ive encountered were great.. Just avoid valet!! They're rude and problematic.. Even the manager was ridiculous.. not the first time valet acted a certain way.. What's the point of hiring people that are rude.. honestly valet are usually the first members of staff a visitor meets.. I hope they get it together.. that's why I'm leaving this review.. maybe the hotel will hire better representatives... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great view and beautiful hotel

Nov 29th, 2019

I Love this hotel and will return soon again. Very professional and courteous staff at front desk as well. Convenient location. Great view. Best hotel in downtown atlanta. One of the best room services and friendly staff. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Peace and relaxation

Nov 20th, 2019

I was greatly pleased with my stay from the curb side assistance, front desk professionalism, housekeeping, meals and my room. The bed was so comfortable it felt like it just hugged my body! My assigned house keeper was always willing, able and available to provide additional needs. My experience was one that lets me know I will be back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nox Lounge

Nov 18th, 2019

We did have a few of our guests here @ The JW Marriott. That said, my only interaction with the staff was in the Nox Lounge, where we met for wings and beer. The beer Taps were not correct. We got a round of beer, which was flat as hell. The bartender was nice and checked, the gas wasn't correct and none of the draft beer was accessable. We had bottles of beer instead. Disappointing, but the wings and shrimp were excellent and eating helped. When we arrived, there was only one person working the entire bar... However, as we got close to 5, more staff arrived. The service was EXCELLENT at or just after 5pm. Earlier it was sporadic , at best. Disappointed that the staff didn't offer a Roumd of wings or anything after our bad beer Experiance. That said, the friendly nature of the team, when they arrived, left is with a good overall experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

People and food were great.. Room and Other stuff not so much

Nov 17th, 2019

I reserved 2 rooms for this hotel for a quick weekend getaway. We get there and find out they let someone else check into one of my rooms. Someone I did NOT know. Luckily they had rooms available and I was able to get my rooms but what kind of hotel checks a complete stranger into your room? This is ridiculous and the main reason for the 1 star I am giving them. The room itself wasn't that great either. The room had a shared doorway with the room next to us (not my other reservation) which we could hear everything in the other room plus even though we were rather high up we could hear the train going by as well. Luckily I had ear plugs. Bed was uncomfortable for me (very stiff) wife liked it. Food in the restaurant was awesome. The people at the hotel were awesome too, besides the stranger I didn't meet that checked the random strangers into one of my rooms of course. Everyone we interacted with were great. They did fix the issue quickly but I still don't understand how that could happen. I've had a few strange things happen with Marriott and I believe I'm done with staying with them. This was the cherry on the cake. Great location, great food, great people. Usually gets a lot of stars but nope. TRIPADVISOR.COM USER 

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