JW Marriott Atlanta Buckhead

3300 Lenox Road NE | Atlanta, GA 30326  [SEE MAP]Atlanta, GA  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5


Dec 20th, 2020

The J W Marriott in Buckhead is A-1. It has been completely renovated and I and my family thoroughly enjoyed our stay. The rooms are impeccable. Due to Covid-19, the menu is limited but the food is good. I appreciate room service not coming in to set up as they deliver the meals in disposable plastic containers inside brown paper bags. They really take the Covid-19 pandemic serious here. The staff is pleasant and a shout out to the receptionist (Shawn) that greeted us upon our entrance. 🖤💛💗💚 Controlling the temperature in the room was instantaneous. If you want warmth, you got w/o waiting long periods. It got warm or cool in just a matter of seconds. Love It! I must also mention that it’s next to Lennox Mall so shoppers beware. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1


Sep 17th, 2020

I am staying in this hotel right now, and it’s high-end looks are deceiving. The lounge is closed with any morning coffee options for Platinum and above members. Requests for coffee for the in room coffee maker go unheeded. Parking is $32 per day without real signage to/from the garage. Finally, the door locks don’t work. So you may be stuck outside your room for 20-30 mins while maintenance changes the battery or unjams the door with a wire cost hanger. No joke. This place is for show only without any real thought for the business traveler. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Hair. Everywhere.

Sep 11th, 2020

When booking at a JW, you expect a high quality, clean experience. Unfortunately, not one, but two (my first replacement room) had the bathrooms covered in long, black, curly hair (for reference, my hair was straightened and blonde.) The first room was the worst with hair in every crack and crevice of the bathroom. The second room was not as covered, but still found stains, hair behind the doors and in the cracks of showers etc. I was able to have a nicer hotel approved by my employer as the better the hotel, you would think, the more strict cleaning covid precautions would be taken. I lost all confidence in the cleanliness and covid-cleanliness of this hotel when I noticed how poor of a job they did. It is important to note that the manager was very kind and awarded me points for my night. **in the pictures of the shower, I had turned on the water and hopped in only to find these hairs everywhere and immediately got out.** TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Some rooms are newly renovated....

Sep 5th, 2020

I stayed at JW Marriott Atlanta Buckhead last night. They are still renovating rooms and the lobby, but the noise doesn’t begin until 9am and they stop by 5pm. You should try them if in the area, the staff is very personable. There are changes due to Covid but that is true at all the properties. Anson was there when we pulled in and he is very helpful. The front desk staff, ( now on the 2nd floor ) was very helpful when we got accidentally locked out of our room. They called some one right away to come up and get us back in the room. Our room was an upgraded Corner Room that was very spacious and comfortable.. Thank you JW!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Worst customer service from Marriott property

Aug 29th, 2020

I stayed at a Marriott property for work travel 2-3 times a month prior to Covid. Traveling thru Atlanta I wanted to use my points to stay in Buckhead with my fiancé. I called thru customer service and booked a King Bed at 4:00 for that night. Upon check in, the Bell hop Anson was awesome. He deserves better. When we checked it at 11:07 for 1 night. The gentleman checking us in informed us there were no king rooms available, just double beds and he is willing to cancel the reservation so we can stay elsewhere. VLADIMIR, we just made the reservations 5 hrs ago and it was available. His response was utterly unacceptable. "I just got here at 11 and Don't know whats going on". I expressed my frustration with their unfulfilled promise of a room with no offer to remedy. No complimentary breakfast, no concierge lounge just "we don't have anything else and you are welcome to go stay somewhere else". He recommended I come back and in the morning to talk to a manager. I understand he may have been in a bad situation. So I let it go and would address it with the customer sevice line. Just when I thought my experience would get better, customer service took it to another level of bad. Customer service manager asked me what the issue was over and over and couldn't understand my complaint. Then she asks me in a condescending tone, "what do you want me to do about it, you got a room and there are no other rooms available." Complete lack of customer service, lack of understanding what your customers are telling you. I had 76 stays at a Marriott property in the last 18 months and this is what I get. I don't expect to get special treatment, just reasonable service. A promise made should be a promise delivered. If you can't for some acceptable reason, make it right. In this case, no reasonable reason why it couldn't be delivered and no effort to make it right. NO more will I go out of my way to book with Marriott. I will go full force with Hilton. TRIPADVISOR.COM USER 

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