JW Marriott Austin

110 E 2nd St | Austin, TX 78701  [SEE MAP]Austin, TX  [SEE ADDRESS]
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Courtesy of JW Marriott Austin

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at the JW Marriott Austin

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Guest Reviews

TripAdvisor Traveler Rating 5

ABA Mid Year Meeting

Feb 25th, 2020

Stayed at the JW Marriott in mid-February. Great hotel, not cheap. Wonderful bar and great service. rooms were comfortable and good amenities. Shower was super. Well located and we walked to dinner daily. Highly reccomend. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

First time to Austin - great property and great location

Feb 24th, 2020

I was in Austin for two nights at the American Bar Association meeting. My first trip to Austin. Although I was largely confined to the hotel, I found it very comfortable. My room was beautifully furnished and impeccably clean. Great restaurants and bars in the lobby, an upscale fitness center (same late model machines as my gym at home), a beautiful spa. Staff were very helpful. Twice I ordered late night tea service in my room - service was quick with attention to my particular requests. I took one short walk across the bridge spanning the Lady Bird river. The location of this property is very close to the University of Texas and the state capitol building. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing

Feb 24th, 2020

What a beautiful hotel with outstanding service! When one checks in the customer service rep actually comes out from behind the counter and escorts you toward the elevator. All the staff was friendly, welcoming and wanting to assist with anything you might need! We will stay here again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Poor concerige service

Feb 24th, 2020

called/left messages for conceirge to find restaurant, see fun stuff, never had a call back to my room. When i went to the desk to ask about horse riding locations, the response was I don't know, you might google it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Ok

Feb 22nd, 2020

I spent three nights here on business. I had requested a king room and as a gold elite member I have never had an issue getting one but at this property when I checked in I was given the run around. First I was told that I had reserved two double beds which I did not and never would do. Then I was told that I would have to pay an up charge for a king and then when I asked what the additional charge would be I was told that there weren’t any available anyway and that the hotel has mostly two double bedded rooms so that four people can stay in each room. That wasn’t disclosed anywhere when I booked or on the website. I had booked through a conference room block because even many months before that was all that was available since the conference had blocked the hotel so be aware of this when you book especially through a block that doesn’t allow you to guarantee a type of room. As for the hotel itself, it was within walking distance of a lot of restaurants which was good. The shower was excellent but the mattresses were saggy and parking was expensive ($49 per night). Overall the property was just ok. TRIPADVISOR.COM USER 

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