JW Marriott Hotel Mexico City

Calle Andres Bello 29 | Mexico City, MX 11560  [SEE MAP]Mexico City, MX  [SEE ADDRESS]
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at the JW Marriott Hotel Mexico City

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Guest Reviews

TripAdvisor Traveler Rating 5

Great JW Marriott with superb service in a fantastic location

May 25th, 2019

Summary: For a quick business trip to Polanco in CDMX, this was a perfect hotel. Attentive staff, good room, good executive lounge, great housekeeping. Arrival: Took an Uber Black from the airport. Very pleasant check-in with Michelle. She acknowledged my prior stay at this hotel and warmly welcomed me. Was provided an upgraded room- not quite a suite but a nice corner room with a fantastic bathroom. Room (general): Review provides details of Room 1201. Large corner room with chair, writing desk, mini refrigerator, TV, etc. Only gripe about the room was no coffee maker in room. Bed: Good Marriott king bed. Good linens Bathroom: Fantastic bathroom with view of park, National Theater, and marching grounds. Fantastic natural lighting. Ample counter space. Good water pressure in the shower. Upgraded JW Marriott toiletries included bonus size shampoo, conditioner, body wash, and lotion. The hair dryer was a decent model. Noise/sleep quality: Some traffic noise in the mornings. Housekeeping: Overall room was clean. With a 20 Peso tip, housekeeping went above and beyond, including organizing every loose item in the room. Truly great housekeeping. Gym/pool: Nice gym and rooftop pool and hot tub. Restaurants/bars: on site, but didn’t visit them Lounge: Excellent concierge lounge with some of the best staff anywhere. Staff were attentive and helpful. Parking: valet available Grounds: This is a city hotel without any grounds to speak of. Overall staff attitude: Overall, everyone was accommodating, helpful, and truly exceptional. This is a well run Marriott property. Tips: (1) Great gourmet pork sandwich shop across the street called Porchetta. Try the "New York" pork belly sandwich- it's great and a bargain. (2) Location is in fantastic part of Polanco. Walking everywhere near hotel is safe and fun. About our review: We’re loyal Marriott/Starwood Lifetime Titanium status travelers. We’ve been all over the planet, which gives us perspective. And we compose our reviews based on our experiences, not others’ reviews. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

super stay

May 20th, 2019

Stayed on the 18th floor. Room was all one could want. Spacious, bright and light, clean. Great bath with quality amenities. The lobby area is very inviting and comfortable. Loved the location as it is an easy walk to great shopping and restaurants. The one breakfast we had at Brasserie Lipp was very good. Wish we had the time to try a full meal there. Service was great! Fitness center was well equipped but the outdoor hot tub was not hot enough to enjoy on a windy April evening. All in all a most enjoyable stay at a fantastic property. Would love to return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great location fantastic service

May 10th, 2019

I stayed at the JW Mariott many times, but this time my travel agent booked me at the Marriott Reforma. My luggage was lost by Lufthansa, and as a crowning of the event, instead of following the instructions given the airline decided to deliver to the JW Mariott on Avenida Andres Bello. Any person living in Mexico knows where Avenida Reforma is, apparently only the lazy employees of Lufthansa do not. As the taxi refused to bring the luggage to the right address, my life was saved by the great people of JW Marriott, Av Andres Bello. The Concierge Noe Nunez has saved my trip, he called my hotel organized a taxi so I got my luggage in the last minute before leaving. This kind of behavior are a sign of great people and great places to stay. Having stayed many times at the JW Marriott I can only recommend it as a great place with great service. Gracias Noe, Usted es el heroe de la historia, areglando los errores y fallos del sistema para que el huespes se siente en casa. Mil Gracias. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Mommy’s trip in Mexico!

May 7th, 2019

Visited with a couple friends and was upgraded because of our gold membership. Water bottles daily. Great location and pretty rooms. Stunning view of the park with giant flag. Overall loved the place. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Decent hotel

May 7th, 2019

It’s a nice hotel within walking distance to quite a few attractions and restaurants. The bar and lobby area is grand, great first impression when walking in. The restaurant puts on a wonderful variety for breakfast and the staff are all very helpful. The gym is small but has the necessary equipment for a full workout. The rooms however were a bit underwhelming, quite average, nice bathroom though and a great shower. TRIPADVISOR.COM USER