JW Marriott Hotel Seoul

176, Sinbanpo-ro, Seocho-gu | Seoul 06546  [SEE MAP]Seoul  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

This is the best and my favourite hotel in Seoul

Nov 14th, 2020

I have been travelling to seoul very frequently since 2013 ( nearly once a month ) except for 2020 due pandemic. And JW marriott Seoul is my favorite . I have stayed in number of hotel in Seoul , but none of them come near this .Great rooms , best Gym and exceptionally good lounge . The Lounge is so good that I spend a lot of time there . Don't miss the breakfast, happy hour and evening meals at the lounge. The gym is huge and open 24 hours so you can plan your gym time nicely. The location is great as it is not far from all the happening places in Seoul downtown , though the traffic can be a bit of a challenge in the evening. Staff is great and very helpful. It is attached to a mall so many restaurants all around the hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Not a memorable experience

Oct 31st, 2020

Our family had stayed at this hotel before, and we decided to pay a visit again because we wanted to see all of the changes that have been made after the extensive renovation process. Unfortunately, it was not a memorable experience. Even though I am a Titanium member, we were not upgraded to a better room, which was rather disappointing. However, it would appear that many hotels in Seoul seem to be rather stingy about extending room upgrades to Elite members. More surprising, however, was the fact that the toilet seat in the bathroom would not stay up, which is not something you would expect to encounter at a supposedly upscale hotel. The solution was to remove the toilet cover so that the seat would stay up. Needless to say, all of this struck us as rather odd. The executive lounge was very crowded during our stay, seemingly with people on various packages, and the service seemed to be rather spotty at times. Due to the large number of people during breakfast, the single chef at the eggand noodle stations seemed to be overwhelmed and had trouble keeping up with all of the orders. The presence of noisy young children/infants also detracted from the whole experience. In addition, we found it odd that children over 3 are charged 50,000 won plus tax to access the lounge, as this is not something we have encountered at other Bonvoy hotels. Overall, our stay was not the experience we were hoping for, and I doubt we will be staying here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Average :/

Oct 29th, 2020

So so experience. This used to be my fav hotel in Seoul.. not sure what happened I review hotels for a living. I used to love this hotel, but they recently downgraded to lower quality soap and toothpaste. So that was kind of sad. I also feel like the service and quality of food and temperature of food in executive lounge is poor for 100,000 won per person. The Margaux grill dinner experience on Tuesday October 27th was very disappointing. We had to ask for butter .. to go with the bread because there was no butter placed on the table. When we ordered the dinner set, I asked for some tea to come with the dessert and the waitress brought the tea and my friends coffee right away even before first course. So they are kind and polite but don’t really know what you’re saying in English. They try their best. Also scallops are low quality. Vegetables are done perfectly and taste great. I still like this hotel overall better than jw dongdaemun, the front desk, gym staff, bell boys are TOP and on point. Amazing. And I still enjoy using the fitness center and sauna and steam room. Executive lounge and dinner experience at grill need some training ASAP. My lunch experience has been pretty amazing at the grill. But I won’t dine there at dinner again and also won’t go to executive lounge again. Zach Benson TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

JW Style against COVID-19 situation

Sep 27th, 2020

JW Marriott's efforts on cleaning procedures and her precautions in place ensure a healthy stay. Her efforts are not only for guest room and common area, but also for individual hygiene. The property provides each room with personal sanitization kit (hand sanitizer bottle and disposable mask) Under level 2 social distancing restrictions, all breakfast services and evening service of Executive Lounge are offered as a fixed a la carte menu. Breakfast is offered in the Executive Lounge on the 9th floor with 2 different styles (western and korean style). Evening Service (Dinner and happy hour) is offered in Flavors on the secod floor with lunch box style. All dishes looked nice and were tasty, and the property was always keeping the same high quality level of her standard.  As a result, I could feel very safe and really enjoyed the good stay (Thanks to Ms. Celine for her kind and attentive service.) TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Something not right

Sep 1st, 2020

Well understanding Covit 19 and also being summer, that is one thing to understand but overcharging the bill, finding hair from the buffet, overall, the hotel is losing the outstanding standard they once had a year ago. I spoke to a guest who also complained over the overcharge of bill.. and am totally astonished the way the hotel lost its standard. TRIPADVISOR.COM USER 

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