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at the JW Marriott Hotel Singapore South Beach
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Mar 2nd, 2021
This is my first ever review of a hotel. I felt compelled to write this because my wife and infant child were in quarantine with me and I had really hoped for a hotel & room allocation that was clean and well maintained. I’m not sure if it’s because of the budget cuts due to the covid-19 pandemic or that my expectations of a JW Marriott managed hotel are unrealistic. The hotel claims that an enhanced cleaning is performed after each guest checks out. Either the room that my family & I were allocated to have not received guests for a long time, or no enhanced cleaning of the room was conducted. The condition of the room, the general hygiene levels and the amenities are in dire need of maintenance/repair and a deep cleaning. I’m limited to only 10 photos in this review. These are the things which I felt were too pertinent to leave out of this review. 1) extremely dusty & crusty stains on the carpet (pictures attached is after a 15 minute session of vacuuming. I had my own household vacuum delivered to the hotel; the dust canister was empty before I started vacuuming ) 2) orange soap scum lining the bathroom tiles & corners 3) stains on the fabric of the chairs 4) loose bathtub faucet 5) loose shower drainage cover 6) crusty stains on the bedsheets (these are new sets issued a week into our quarantine) 7) in-room landline that wasn’t working 8) poorly installed electrical outlets 9) delamination of the tile joint sealant I understand that this is the worst crisis that the hospitality industry has ever faced. But I’d expected that the rooms would at least be rigorously cleaned. I believe that isn’t an unreasonable expectation, especially in light of the current pandemic. TRIPADVISOR.COM USER
Mar 1st, 2021
One night stay and celebrate my wife birthday. Upon check in, was greeted by Ms Helen Chen. A very professional, helpful, friendly front office staff. During the registration, information shared by her was cleared and she assisted to book our dinner reservation with Beach Road Kitchen. She even wish my wife birthday during the check-in. Kudos. When we came back around 9-10pm, a birthday cake was placed in the apartment with a birthday card written by Front office staff "Helen Chen". We was surprise and happy with her action. Job well done. Overall experience was Exceptional. Hotel are located near Suntec City. Will definitely come back again next time. Thank you Helen & the FO team for the great experience. TRIPADVISOR.COM USER
Wonderful Staycation with excellent service!
Feb 28th, 2021
There are so many good things I have to say about this hotel, First off We arrived at 1130am (we booked thru klook so we had an early check in at 12pm and a late checkout at 3pm as part of our package) on the phone with the reservations team, they said they can't guarantee that there will be rooms available - which we understand completely so we wasn't expecting to get our room until afternoon. We were greeted by Mr. Talgat Yermekbayev and told us not ONLY was our room ready for check in (which my girlfriend and I was pleasantly surprised) they've also upgraded our Deluxe suite booking into a Premium suite! I am also from the same industry and I was already very impressed with the service, the way Mr. Yermekbayev greeted us and check us in with a standard that put many properties to shame. First impressions on the hotel done right!! The room we got was neat, clean and very tidy! We were also greeted by a Guest Relations Executive, Ms. Sarah Lorenzo and was given a platter of welcome fruits. Most properties we've been to will print a 'welcome card' but the card we got was HANDWRITTEN. Its small gestures like these that makes their service at JW Marriot such a memorable one! Overall we really enjoyed ourselves for this short 1 night getaway. A huge thank you to all the staffs that we've encountered during our stay! Kuddos to all the staffs on duty at Akira Black during dinner service on 27th Feb as well! We look forward to our next visit! TRIPADVISOR.COM USER
Beautiful Hotel @ Convenient Location with Exemplary Service
Feb 28th, 2021
We have enjoyed our recent stay at this beautiful hotel because of the unique architecture, convenient location and ample offer of dining offers. However, we are most impressed with the exemplary service provided by their team members from the front desk to the housekeeping staff. Their personalized service has made our stay so memorable! TRIPADVISOR.COM USER
Quarantine hotel stay
Feb 28th, 2021
Not judging the room, but a terrible service letting ordered food get totally cold at the reception for half an hour despite multiple calls. Bad logistics. Their excuse was that they were busy receiving new quarantine guests and then just do nothing about guests already in the hotel TRIPADVISOR.COM USER