JW Marriott Marquis Miami

255 Biscayne Boulevard Way | Miami, FL 33131  [SEE MAP]Miami, FL  [SEE ADDRESS]
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Courtesy of JW Marriott Marquis Miami

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at the JW Marriott Marquis Miami

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Guest Reviews

TripAdvisor Traveler Rating 5

Great Maitre D'hotel service

May 18th, 2019

As a Chairman of the Aviation Festival Americas 2019, we had the opportunity to work with the JW Marriott Marquis staff. All hotel staff members were very accommodating and flexible to arrange and exceed our needs. One especially went the extra mile - Jovana Andrejevic Maitre D'hotel at the main hotel restaurant. Thank you Jovana for your support, flexibility and treated us very nice which felt more as longtime friends that hotel clients. Thank you again and all the best to you and your staff. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Conference trip

May 16th, 2019

Hotel was okay, more of a business hotel. We had a suite which was good, nice view from 34th flr however we were charge for a drink from the minibar which was missing when we arrived , which we didn’t have, but were charged for it anyway. Should have a fridge ( which would have been helpful),in the room instead of a minibar. Lounge wasn’t that good, coffee machine was broken. Valet parking ( which I don’t like) was expensive. Was ok but a little far from south beach. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice hotel for business

May 16th, 2019

I recently stayed at the Marriott Marquis Miami for a conference being held there. The hotel is very nice and the rooms were spacious with a great work space and lots of power outlets. Nice location to walk to restaurants and marina. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent hotel

May 15th, 2019

This is an excellent hotel with all facilities you could wish for, bowling alley and basketball court on the 19th Floor included. The food is very good and the staff outstanding. It is quite pricey though, but definitely a class act. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not the service I expected for a five star hotel.

May 11th, 2019

This morning I went to look for a cup of coffee. I Went down to what looked like a coffee shop I saw the night before, it was closed. Then Went to the lobby and they said there was a place upstairs. Went to the concierge lounge and she looked up my room and told me I was not the level needed. We are elite. Went back downstairs, they told me you should be able to get a cup of coffee up there, so went back up again and she looked me up again and said I am elite gold and you need to be elite platinum. But go ahead and get a cup of coffee. A tiny little 4 oz cup. The woman at the concierge desk made me feel like I was trying to get something for free. There has got to be a way to screen people without making them feel bad. She should probably not be doing that job. I was not trying to get in to eat, just get a cup of coffee. Not the way you should be made to feel in a 5 star hotel, especially when there was no place in the hotel to buy a cup of coffee. I then went looking for a soda machine for a soda for my husband. I could find one of those either so then after my tiny 4 oz coffee walked to Starbucks and stopped at cvs for a soda for my husband. I recently stayed at another Marriott ( not 5 star but probably 4) and went down to the restaurant and was looking to buy a coffee and when I asked how much do I owe you she said it is on us. What a difference from what I encountered here!! TRIPADVISOR.COM USER