JW Marriott Miami

1109 Brickell Ave | Miami, FL 33131-3101  [SEE MAP]Miami, FL  [SEE ADDRESS]

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at the JW Marriott Miami

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Guest Reviews

TripAdvisor Traveler Rating 4

Some rooms need renovating, good service, good benefits if you have BonVoy status

Feb 10th, 2020

Overall, had a positive stay at this JW. But the rating reflects that this property is not new and some rooms are in need of renovation. Arrival: Arrived by Uber. Due to a road closure, the Uber driver could not drop me off at the normal entrance. So he dropped me off on Brickell. Efficient check-in with a helpful young lady. I asked for a room upgrade based on my Titanium status and was provided a king room on the concierge level, floor 21. Room (general): King room (2107). First impression walking in- powerful MUSTY odor. Old, ugly yellow-brown carpet. Room included leather chair, end table, nice curved Samsung TV, large desk, and a king bed. Mini-refrigerator and mini-coffee maker too. But refrigerator was crammed full of items for sale, so it’s not usable. A/C system struggled to maintain a consistent temperature. Due to TripAdvisor’s computer based review monitoring, I cannot include the specifics about the poor temperature control of the A/C (in drafts of my review submitted, TripAdvisor kept rejecting the reviews where I listed specific temperatures because the system interpreted the numbers as something else). Bed: Good bed but linens were aging and had some holes. Bathroom: BAD lighting. Very difficult to shave or put on makeup with the lighting in this bathroom. Ample counter space. Shower and tub combination, but this was a completely illogical setup for the shower and tub. There is no traditional tub filler spout. Rather, there are only two shower heads. So if you want to take a bath, it takes forever to fill the tub with the small, moveable shower head. Good Aromatherapy toiletries. Mediocre Andis hairdryer. Noise/sleep quality: During the day on the first day of may stay, there was quite a bit of hallway noise. Hallway noise decreased at night. My second night, it seemed quiet on floor 21. Housekeeping: Good housekeeping. I left a note requesting extra shampoo with a tip, and housekeeping read the note and left extra shampoo. Gym and Pool: large gym and small pool on 7th floor. Restaurants/bars: Restaurants and bar on site. Had a late lunch at La Terraza- Service at La Terraza was horrible. Had breakfast at Isabela self-service buffet with waiters providing coffee and drinks. Lounge: The concierge lounge offered evening snacks but not breakfast. This was a good setup as breakfast buffet for BonVoy members with status was provided at Isabela’s. Evening snacks were ok, but some of the cold cuts tasted “off” and I didn’t finish mine. Nice “grab and go” section of fruits, cookies, and chips. Parking: valet or self-park at $51/night. Grounds: This is a city hotel with no real grounds. Overall staff attitude: Overall, staff was excellent. Conference facility: Large ballroom that seats 500+. We had a full house for a professional conference. Conference catering was mediocre. The fish was not good, but the beef was edible. Also, major complaint about conference catering and setup- one water station for 500 people is insufficient. The second day, the water issue was resolved. One other detail- WiFi service in the conference area was spotty. During part of the conference, WiFi simply stopped working. Tips: (1) Ask for a high floor to help mitigate outside street noise. (2) There’s a 24 hour CVS across the street (same side of Brickell) from the JW. About our review: We’re loyal Marriott Titanium status travelers. We’ve been all over the planet, which gives us perspective. And we compose our reviews based on our experiences, not others’ reviews. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fantastic Catering Experience

Feb 7th, 2020

I worked with Juan B. And Fernando. They were so incredibly helpful and worked within my budget to create a wonderful event for my company. I appreciate their kindness and their willingness to help!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Feb 1st, 2020

The place n music n the staff was awesome n specifically the guy Girish serve u as we need and the crowd was superbb I really enjoyed with my friends it was my best 1 in Pune we really had a great night at Miami TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Run Down ; Poor Management

Jan 31st, 2020

As an Ambassador i figure it would mean something. No. I asked for a renovated room twice through the ambassador service and twice with the management directly in the hotel in advance. When i checked in they say they had noted that i requested a 'Regular Room'. When i asked what that means, no answer. Management no help. The room is old, smells, stains everywhere. I remember a days inn i stayed at for about 39 bucks a night 15 years ago. This is similar. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great overnight stay in Miami

Jan 27th, 2020

We stayed here because we had concert tickets at the American Airlines arena which is about a 5 minute ride away. Hotel is centrally located to downtown area and only about 10 minutes from Miami Beach. The staff is welcoming and professional from the second we arrived. From the valet parking attendants to the front desk staff, check in couldn’t have been any easier. We had time before the concert to visit the bar which was also very nice. The only issue I had was a 27% service fee added to the bill which I hadn’t noticed until after I tipped and signed it to the room. However the hotel removed it easily and without hesitation. Great customer oriented staff making smart decisions to not have their guests jump through hoops for adjustments. They also offered a late checkout when we checked in! Service really was above standard! The room and common areas were SPOTLESS! Really clean everywhere. This is probably most guests biggest concern when traveling. The lobby, pool area, hallways, etc..... all sparking. Check out was easy as check in. They promised to have someone contact me to adjust that service charge.... and they did. Overall, fantastic hotel, great location if you don’t need to be on the beach, and excellent staff. Will definitely return should we need to be in the area again. Highly recommend! Ron TRIPADVISOR.COM USER 

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