JW Marriott Miami Turnberry Resort & Spa

19999 W. Country Club Drive | Aventura, FL 33180-2401  [SEE MAP]Aventura, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Don't Stay Here

Oct 28th, 2020

We booked 3 nights Oct 25-27 for a business meeting and some R&R ...Overall a terrible experience we checked out a day early and I was so happy to get out of there. No food service at the hotel during the pandemic before 9am the only option was Starbucks. Seriously? They said it was due to low occupancy. Business people need to eat breakfast before their meetings. And I don't think they had any restuarants / bars / etc open at all. Also the walls are PAPER THIN I could hear every word from my neighbors phone calls at 2;20am and 6:30am and barely slept. If the occupancy was so low why couldn't they give me a room away from someone else? This place is old school we won't be staying there again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great front desk staff

Oct 19th, 2020

Joshua at the front desk was more than helpful and super accommodating. Thank you for starting our stay off right and ensuring we had a great trip. Check-in sets the tone for a guests entire stay and Joshua was sure to be welcoming as he offered excellent service. Also the bellman, a gentleman of Russian decent was also very kind and helpful with our things and showing us to our room. We appreciate your great service and friendly attitude. Thank you! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

horrible!!!!! MUST READ!!!!!!!!!!!

Oct 7th, 2020

We were apart of a wedding group and i cant begin to explain how this resort dropped the ball. The bridal suites the a/c went out called maintenance 4 times the day of the wedding and nobody showed up so the brides makeup along with the bridal parties face was ruined . The security was very nasty with us including the bride and groom the night of the wedding.They lost 3 of the bridal parties vehicles causing the wedding not to start on time. I was utterly disappointed being that I am the wedding planner and suggested this hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

PERFECT!!!!! STAY HERE

Oct 6th, 2020

I want to start off by saying that we are so happy we stayed here... we usually stay on the beach in Fort Lauderdale but this weekend we decided to go a little more south and we were not dissapointed. During COVID we had some concern about cleanliness but the team at JW Turnberry was nothing short from great when it came to sanitizing all around. Our rooms were incredibly clean, they were social distancing, requiring masks when needed, checking temperatures and more all the while still providing an amazing experience. Everyone was extremely attentive but we do want to give a special shout out and thanks to Fred the Pool Server, John A. and Odanie at the pool as well. They made our stay amazing and nailed it when it came to personalizing our experiences, always acknowledging us, and providing service in a very timely and friendly manner. Thanks to them as well as Lucio at the front desk, we will 100% be coming back and making sure this place is at the top of our list for staycations. Thank you all for this special and unforgettable experience! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Is it really a JW Marriott?

Sep 24th, 2020

Quite a disappointing experience for a JW Marriott (I am fan of Marriott hotels in general...). The service was very poor, the best excuse was for sure the Covid 19 thing, what a good opportunity to step down in customer service, right? No propoer breakfast, no room service from 6pm during the week, no open restaurant on Sundays and Mondays... Swimming pool (adults only) was garbage, dirty floor and sun beds... Surprinsing... TRIPADVISOR.COM USER 

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