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at the JW Marriott Washington, DC
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Great location but Service lacking
Jul 11th, 2020
We stayed for 4th of July just one night. Intentionally chose a room with the pull out twin for our daughter. Ordered room service for dinner which was mediocre. I understand the hotel is barely operating but the food could be a bit better. When we returned to our room at 10pm we realized there were no sheets on the pull out or extra bedding in the closet. I called and was told housekeeping would be up shortly. Called again at midnight and was told the same. They never came. For $468 a night I expect the bare minimum of service. Not having sheets is just unacceptable. Pic from view from our room. TRIPADVISOR.COM USER
Apr 15th, 2020
Great hotel, great service, and the location is superb. It's closed to the White House, and many monuments and attractions in DC. The food was delicious, and the rooms super cleaned. I highly recommend this hotel to everyone. TRIPADVISOR.COM USER
Beautiful luxury hotel
Apr 13th, 2020
Fantastic service, great restaurants with good food and the best waiters! Beautiful lobby. Very nice and private. It is also large and spread out as well. It was not crowded so it felt more peaceful too. TRIPADVISOR.COM USER
Very nice hotel
Mar 3rd, 2020
Had four night stay for work for a convention. Nice room on 14th floor. Long and narrow room. Could be kept cold. Furnishings nice, but not luxurious. Nicely appointed bathroom, but shower head had tight stream and door would slide open at times. Otherwise, no issues. Staff especially welcoming and responsive to queries. Great location. TRIPADVISOR.COM USER
Best Stay Ever!!!
Mar 1st, 2020
Wow! Talk about getting hooked up. I used an upgrade certificate for a junior suite but in came Guest Experience Representative, Frehiwet Kashay, who hooked me up with the best Marriott room I ever had, period! Easily the best room at any Marriott I ever had. And I had a few presidential suites over the years but no view compares to overlooking the awesome landmarks of our great country! I love Washington DC and I love history so to have a Presidential Suite Balcony Room was incredible. I was over looking the Washington Monument and the weather was awesome just to hang out on the balcony. Freh, you are awesome and the best!!! You hooked me up at a time when I needed it the most. The best 24 hour stay at a hotel ever. I also got a bunch of exercise in as DC is a walking town. Regards and thanks to JW Marriott for having such great staff as Freh. PS Peggy the cleaning lady was an absolute sweetheart as well. Please acknowledge her as well. Jeff Richards TRIPADVISOR.COM USER
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