Jackson Marriott

200 East Amite Street | Jackson, MS 39201-2404  [SEE MAP]Jackson, MS  [SEE ADDRESS]

Courtesy of Jackson Marriott

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at the Jackson Marriott

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Guest Reviews

TripAdvisor Traveler Rating 3

Very dated hotel

Feb 17th, 2020

The hotel is dated but isn't the worst I've seen and experienced. It can use some serious remodeling and upgrades. I've stayed at this hotel a few times for business matters and a few times for leisure. It is clean but the service isn't always so great. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Displaced Flood Victim

Feb 15th, 2020

After receiving a call at work my home had flooded, i felted overwhelmed . After locating this hotel i was very pleasantly surprised the amount of empathy Ms. Jalisha shown myself and family. She went above and beyond to listen, shower me with understanding , also to make sure we were comfortable . I would love to come back because of her warmth and consideration. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Won’t stay again

Feb 8th, 2020

Worn out in desperate need of a remodel. Shower was almost inoperable. Glad I only had to stay one night. As a long time Marriott customer this property is not worthy of the brand. Check all others before considering a stay here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Would Stay Here Over and Over Again!

Jan 5th, 2020

The staff was amazingly accommodating. You walk in and greeted with a smile. The fragrance of the hotel relaxed me instantly. So fresh. The decor was beautiful! Will definitely be staying there should I ever visit Jackson,Mississippi! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Poorly-maintained property, indifferent/hostile service

Oct 22nd, 2019

This property is the worst of dozens of Marriott properties I have stayed in. -- The advertised "business center" lacks even a PC. It is an empty room. -- I was unable to open the room fridge without literally lifting it off the floor. --My wife and I had to request engineering to "turn on" the heat. --The desk clerk was unable to answer any questions about area attractions (particularly the Fondren). "I am not from around here". There was no concierge. The "gift shop" was essentially a large vending machine. --No one appeared for a good 10 minutes to check us in. When "Ke" finally appeared, she was surly. No greeting, No apology. I pointed this out, No change. I felt that I was in the military. E.g. "Card!" "ID! --No soap in sink --Furniture badly scratched and stained. I would be happy to supply the management or Marriott Corp with photos. --The room was dark. The Courtyard is supposed to cater to business travelers but there was no lighting whatsoever anywhere near the work area. --There were holes in the wall. --The mattress was like something out of the 1970s. It squeaked. --No directory of services or guest info of any sort in the room. I actually could go on, and that's kind of scary. To be fair, the customer service (at the main desk) was markedly better the following two days. I felt like a valued guest. But my experience at check-in left me with a sour taste for the remainder of my visit. If taped, it could serve as a training video on how NOT to treat guests - let alone people. I invite the hotel management to address EACH (or any, for that matter) of the issues below in his/her response, rather than post a disingenuous apology. TRIPADVISOR.COM USER 

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