Jacksonville Plaza Hotel & Suites

14585 Duval Rd | Jacksonville, FL 32218-2494  [SEE MAP]Jacksonville, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Overnight stay plus parking

Jun 21st, 2020

This is a no-frills hotel close to the airport (the shuttle was on time and took about 10 minutes) that offers free extended parking if you book directly through them. I paid $70 and got a room for a night plus five days parking. So it was a no-brainer for me. I didn't get my requested wake-up call, but everything else was fine. It ain't the Ritz, but for $70 plus parking, I wasn't expecting the Ritz. If I travel from Jax again, I'd give them my business. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Needed a break

Jun 21st, 2020

I enjoyed this hotel I have never had a problem here it’s quiet and nicely located close to shops and food! Close to airport as well as right off the highway! Reasonable pricing is also great here. The bed was the best ! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Nakisha worst customer service ever!!

May 2nd, 2020

I called around 12:14am from my room to ask a simple question....Nakisha answer the phone so angrily for a minute.... I had to make sure I dialed the right department.. she not only rush to place me on hold...she had me on hold for 20mins...once she was back on the phone the attitude I received from her upsetting me so much I had to end our call... I don't understand how someone like her can hold a position dealing with guests... I'am disappoint I book a 6nights guarantee stay...SO DISAPPOINT HOW A NICE HOTEL LIKE THIS CAN HIRE SOMEONE LIKE HER TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Not so great

Mar 8th, 2020

We were happy to get a room since all other hotels were full. But 3 minutes after getting into room after dodgy elevator ride (stains & quite dirty) our room heater quit. Room was fine but didn't smell or look that clean. Morning 'breakfast" was an 4x4 ft area. we didnt participate. Pro- inexpensive. Cons-well, i wouldn't stay again..ever. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Terrible stay and terrible customer service.

Mar 2nd, 2020

We stayed at this hotel because it was the last hotel in the area that had rooms open and it was very late. It was dirty and we found a bug on the bed, which then I went down to tell the clerk and I was told "its Florida, theres all kinds of bugs in Florida". I told her I wanted another room and she moved us,but needless to say we didn't sleep much after. TRIPADVISOR.COM USER 

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